HTML email file missing

[Akasashasha]

Dears,

working with zencart 1.3.7

I tried sending orders update html emails but the only content of the email is as follow :

[ORDERS STATUS] Order Update #13844
$EMAIL_MESSAGE_HTML

when I paste this in the developers toolkit, no file is found which make me think that this html email file simply do not exist.

Shall I create it myself (and in this case can someone help me to write it and locate where I should send this file); or does it exist in the very long list of addons ?

Thanks

Aka

[kobra]

Check your /email dir to see if you have email_template_order_status.html file and that it is not corrupt or a zero byte size

[Akasashasha]

Here is what appear in the email_template_order_status.html file


logo
Dear $EMAIL_CUSTOMERS_NAME,
$EMAIL_STORE_NAME
$EMAIL_TEXT_ORDER_NUMBER
$EMAIL_TEXT_INVOICE_URL
$EMAIL_TEXT_DATE_ORDERED
$EMAIL_TEXT_STATUS_COMMENTS
$EMAIL_TEXT_STATUS_UPDATED
$EMAIL_TEXT_STATUS_LABEL
$EMAIL_TEXT_STATUS_PLEASE_REPLY
$EMAIL_FOOTER_COPYRIGHT
$EMAIL_DISCLAIMER
$EMAIL_SPAM_DISCLAIMER

??? still do not understand what is the problem ???

[kobra]

Here is what appear in the email_template_order_status.html file

If that is the total content of that file you are missing quite a bit of code

[MattZCM]

working with zencart 1.3.7

If you have not previously modified any files in the /email directory, it may be worth re-uploading the directory from the original ZC 1.3.7 package.

[DrByte]

working with zencart 1.3.7

First, v1.3.7 is officially end-of-life, and no longer officially supported.

I tried sending orders update html emails but the only content of the email is as follow :

[ORDERS STATUS] Order Update #13844
$EMAIL_MESSAGE_HTML

If that's what you're seeing, but your template contains the following ...

Here is what appear in the email_template_order_status.html file


logo
Dear $EMAIL_CUSTOMERS_NAME,
$EMAIL_STORE_NAME
$EMAIL_TEXT_ORDER_NUMBER
$EMAIL_TEXT_INVOICE_URL
$EMAIL_TEXT_DATE_ORDERED
$EMAIL_TEXT_STATUS_COMMENTS
$EMAIL_TEXT_STATUS_UPDATED
$EMAIL_TEXT_STATUS_LABEL
$EMAIL_TEXT_STATUS_PLEASE_REPLY
$EMAIL_FOOTER_COPYRIGHT
$EMAIL_DISCLAIMER
$EMAIL_SPAM_DISCLAIMER

... then Zen Cart is unable to find and read that template file properly, and is defaulting to the general template instead.
This could be a result of several things, including:
- template file isn't on the server
- template file's permissions/ownership are wrong, preventing PHP from being able to find/read it
- you've got addons installed which have altered the way in which emails are sent from the order status update script
- etc