Gift Certificate Help Please

[finlander]

okay, so she bought GV funds? Then picked out some merchandise? Then she paid for the merchandise, without using her GV funds?

If so, then she had money in her GV account (her GV money balance) and on page 2 of checkout she would have manually had to enter the amount of GV funds to apply to that merchandise order. If she did not do that on page 2, but went ahead and paid for the merchandise, such as with PayPal or money order in mail, then you can send her $12 back, such as through PayPal, and she can send you the $12 that is currently sitting in her GV balance.

She can see her GV balance on the Gift Cert FAQ page and then she can send you that $12 by following the instructions -- she just would enter your e-mail address in a form and hit Send. Then, you just ignore that $12 she sends you.

(one thing