I still have this unanswered question.....

Quote Originally Posted by gonewild View Post
Is there a known conflict between Rewards Points and Gift Certificates?

When a customer uses a Gift Certificate to pay a part of the total and then applies Reward Points for the balance the reward points are entered as a wrong number

example...
total due is $55.17
pay with Gift Cert $51.00
pay with Reward Points $4.17

The balance should be zero but this is what happens on step 3 of checkout....

Sub-Total: $42.00
FedEx Ground (FedEx Ground® ):$9.70
CA TAX 8.25%: $3.47

Gift Certificates: -$51.00
Value of Redeemed Reward Points: -$-46.83

Total: $51.00

Reward Points earned: 48

..
When the customer realized this was not correct he went ahead and paid the wrong amount with his credit card to complete the purchase. BUT the credit card was not actually charged and the order came through as if it were paid.

How can I fix this? I'm using zc138a and rp140a
Thanks