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  1. 12 Feb 2011, 03:33 PM #1431
    carol2848
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    Default Re: Simple Google Analytics - Support

    Ever since I installed the Jrox footer file in its own "CheckoutSuccess" folder (per Jrox instructions), Google analytics doesn't report any of my sales. I have Simple Google Analytics v. 1.2.2 installed. Any ideas what I can do to fix this? (I posted this several days ago, but in the wrong forum--so this is a re-post)
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  2. 12 Feb 2011, 07:10 PM #1432
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    Redbaron2
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    Default Re: Simple Google Analytics - Support

    Quote Originally Posted by hermes369 View Post
    OK. I have two sites using Simple Google Analytics:

    scubadorag.com and supernutrient.com

    They are both using Zen 1.3.9h. They are almost identical on the back end. I have separate Google Analytics accounts tracking both. One is giving me results in the eCommerce area (scubadorag.com) and one isn't (supernutrient.com). I can't see anything that is different between the two and I'm about to lose my mind.

    I'm hoping that another set of eyes notices anything obvious that I've done to screw up.

    Thank you!
    The main problem I see in the source code of the two sites is (scubadorag.com) has the GA code in the right spot before the </head> tag. The (supernutrient.com) site has the GA code after the beginning of the <body> tag. The GA code needs to be before the </head> tag. I hope this helps.
    Red Baron
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  3. 14 Feb 2011, 07:51 AM #1433
    alisontin
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    Default Re: Simple Google Analytics - Support

    Thank you for sharing great information here. It is really helpful.
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  4. 14 Feb 2011, 10:52 AM #1434
    carol2848
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    Default Re: Simple Google Analytics - Support

    Quote Originally Posted by carol2848 View Post
    Ever since I installed the Jrox footer file in its own "CheckoutSuccess" folder (per Jrox instructions), Google analytics doesn't report any of my sales. I have Simple Google Analytics v. 1.2.2 installed. Any ideas what I can do to fix this? (I posted this several days ago, but in the wrong forum--so this is a re-post)
    Still trying! Would I hurt anything if I copied the tpl_main_page.php file from the "common" folder, and put it in the new (jrox) "checkout success" folder?
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  5. 14 Feb 2011, 05:57 PM #1435
    carol2848
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    Default Re: Simple Google Analytics - Support

    These files -- the jrox "Checkout_success" and the "common" are both at includes -> templates -> MYTEMPLATE ->
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  6. 14 Feb 2011, 08:08 PM #1436
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    econcepts
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    Default Re: Simple Google Analytics - Support

    Quote Originally Posted by Redbaron2 View Post
    The main problem I see in the source code of the two sites is (scubadorag.com) has the GA code in the right spot before the </head> tag. The (supernutrient.com) site has the GA code after the beginning of the <body> tag. The GA code needs to be before the </head> tag. I hope this helps.
    This actually depends on the type of tracking used. Not all GA code goes in the same place. One of your sites is using Asych. Tracking (which should be before the closing </head> tag and the other is using either ga.js or Legacy (urchin) code (which should be at the bottom of the page before the closing </body> tag.

    Neither of the positions will affect ecom tracking. If one site is tracking and the other isn't there is something else wrong.

    Have you made sure that you selected 'this is an ecommerce site' from within both of the profiles? (This is done from within your Google Analytics account. If that is not turned on in one account, Google will not pick up the Ecom. tracking.

    Let me know if that works.
    Eric
    20 Ways to Increase Sales Using Zen Cart
    Zen Cart contribs: Simple Google Analytics, Export Shipping Information
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  7. 14 Feb 2011, 08:09 PM #1437
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    Default Re: Simple Google Analytics - Support

    Quote Originally Posted by carol2848 View Post
    These files -- the jrox "Checkout_success" and the "common" are both at includes -> templates -> MYTEMPLATE ->
    Did you get to read my post about how to integrate these two? Scroll down a few posts back and you'll find a link to an article I wrote with comments explaining how to do this.

    Let me know if that helps.
    Eric
    20 Ways to Increase Sales Using Zen Cart
    Zen Cart contribs: Simple Google Analytics, Export Shipping Information
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  8. 14 Feb 2011, 08:49 PM #1438
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    Default Re: Simple Google Analytics - Support

    Please, I am looking for some help with my GA on my site: www.ambersscrapattic.com/shop

    I thought I had everything where it should go. However, it's been over a week now. GA is still saying that I haven't installed any code. My admin area has the proper code GA gave me for tracking in it's configuration. I have also made sure that I checked the box saying my site is ecomm.

    I am sinking in over my head trying to find where I've gone wrong. I am a beginner I admit. I know I have done something either wrong or just incomplete. I just don't know what or where to fix.

    If someone could please send me in the right direction I would really appreciate it.

    Thank you!

    Amber
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  9. 14 Feb 2011, 09:07 PM #1439
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    Default Re: Simple Google Analytics - Support

    Quote Originally Posted by carol2848 View Post
    Still trying! Would I hurt anything if I copied the tpl_main_page.php file from the "common" folder, and put it in the new (jrox) "checkout success" folder?
    You don't want to do that. You need to get rid of the checkout_success folder and merge the JROX alterations into the tpl_main_page.php file found in your 'common' folder.
    Eric
    20 Ways to Increase Sales Using Zen Cart
    Zen Cart contribs: Simple Google Analytics, Export Shipping Information
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  10. 14 Feb 2011, 09:10 PM #1440
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    Default Re: Simple Google Analytics - Support

    Quote Originally Posted by pepsishot View Post
    Please, I am looking for some help with my GA on my site: www.ambersscrapattic.com/shop

    I thought I had everything where it should go. However, it's been over a week now. GA is still saying that I haven't installed any code. My admin area has the proper code GA gave me for tracking in it's configuration. I have also made sure that I checked the box saying my site is ecomm.

    I am sinking in over my head trying to find where I've gone wrong. I am a beginner I admit. I know I have done something either wrong or just incomplete. I just don't know what or where to fix.

    If someone could please send me in the right direction I would really appreciate it.

    Thank you!

    Amber
    You don't have any tracking code on the pages of your site, that is why Google is not seeing it.

    Make sure you complete step 3 of the README file. That is a line of code which inserts the tracking on the page. Then you'll need to copy and paste your tracking ID provided by Google into your Zen Cart admin in the area found under Configuration > Google Analytics Configuration.
    Eric
    20 Ways to Increase Sales Using Zen Cart
    Zen Cart contribs: Simple Google Analytics, Export Shipping Information
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