Newsletter arrives as plain text, no HTML

**OfficeRat** · 9 Jan 2007, 09:08 PM

My newsletters always arrive in Outlook Express (on different platforms and different machines) as plain text. Yahoo and other web-mail clients work fine, though. My admin settings are as follows and should be correct:

E-Mail Transport Method - PHP
E-Mail Linefeeds - LF
Use MIME HTML When Sending Emails - true
Send E-Mails - true
Email Admin Format? - HTML

I also tried changing e-mail sending method as well as stripping the code of all <body> and <html> tags (as suggested elsewhere on this noble forum) to no avail. BTW, I'd really like to keep the <head> tags for encodings (my NL is in Russian), but at this ponit this seems like a minor nuisance compared to the inability to use HTML at all.

Any remedies?

**DrByte** · 9 Jan 2007, 11:23 PM

If you view the raw email content, is there an html section that's just not being rendered by your email reader?
Or did the html content get chopped by the mailserver?

If you switch your cart into completely english mode and send an english-only message as an html message, does it go through?

Wondering if the mailserver is simply dropping the HTML portion because it doesn't recognize character sets etc.

Have you tested more than one email address? Or have you only tested with one address which is linked to a customer record whose preferences are set to Text-Only emails?
ie: http://www.zen-cart.com/forum/showth...563#post312563

**OfficeRat** · 12 Jan 2007, 06:13 PM

Originally Posted by DrByte

If you view the raw email content, is there an html section that's just not being rendered by your email reader?

- No, it gets chopped off.

If you switch your cart into completely english mode and send an english-only message as an html message, does it go through?

- No, same deal.

Wondering if the mailserver is simply dropping the HTML portion because it doesn't recognize character sets etc.

- I tried different charsets, including plain iso-8859-1 to the same effect.

Have you tested more than one email address?

- Yes, same thing. OE doesn't render HTML from my site, period.

... Or have you only tested with one address which is linked to a customer record whose preferences are set to Text-Only emails?
ie: http://www.zen-cart.com/forum/showth...563#post312563

My admin address is unique and doesn double any customer's address.
I checked preferences, they're set to HTML, of course. Nevertheless, here's what arrives at the receiving end:

...
X-Mailer: PHPMailer [version 1.73] via Zen Cart
MIME-Version: 1.0
Content-Transfer-Encoding: 7bit
Content-Type: text/plain;
...

Well, it could be one of my provider's MANY quirks. I switched to GroupMail which works fine. Thanks for your help!