Just my three cents (inflation) but, the larger problem is that anyone can click on add to cart and place this item in the shopping cart without making ANY selection.
https://docs.zen-cart.com/user/admin...ttribute-flags is extremely helpful in this area.
If it's not a text entry like the pet's name, we use "Please Select WHATEVER" as the option value with a sort order of 0. The WHATEVER being what the option is all about. On Background for your first link, you used Make a Selection and set it as the default seleceted (the orange color) BUT, you also need to set Used For Display Purposes Only: (the yellow) to Yes as well. This way, the customer cannot check out without making a selection. You will need to add as the first Selection above Alligator, something like "My Own Design". That will allow them to tell the cart they are using their own and the cart will say, "Okay, you selected your own." Otherwise, it will not let them checkout without a background.
IF it were a situation where you wanted only their design and offered none of your own, this option would have the Attributes Required for Test or File: (the red) set to yes.
For the Pet's name and other text entries, you would set the red to yes. You can also provide some sample text for them.
For Lines 1 thru 4, you could set them to yes in red and have the sample text something like "N/A or Your Phone Number" or "N/A or Your Address".
If you make Additional Notes required by selecting yes in the red, the sample might be N/A or Let Us Know Any Additional Needs or Questions."
BTW, to quickly make changes to items like this that already exist, you can just click on the color (selection) you want to change. If the color is solid, the option is on.
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