Contact Us Form Not Sending to My E-mail Account

[CookieMonster]

ZenCart 1.5.7b
PHP: 5.6
Plug-ins Used: Image Handler 5, E-mail Archive Manager, NonCAPTCHA, and ZX Slideshow

I think I started using ZenCart around 2013, and I did an upgrade around 2015. As soon as I did that upgrade, (which may be coincidence), I would no longer get any product purchase or contact form e-mails. Luckily, PayPal sends me a payment notification, and I used the E-mail Archive Manager to read my e-mails. However, I do want those e-mails to get delivered directly to my e-mail account for simplicity. I also want to be able to send messages to customers through the website, and I cannot do that right now. I have tried every option in the Configuration, E-mail Options, E-mail Transport Method, but none work. I'm not sure if some other setting is needed that I am not doing correctly, but I have tried localhost and relay-hosting.secureserver.net for the SMTP Email Mail Host. I have to be missing some combination of options to get this to work again.

When I look in the logs, I get this message: PHP Notice: Email Error: SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting<br /> in /home/####/public_html/####/store/includes/functions/functions_email.php on line 377

I looked at the github link but it didn't help me figure anything out.

My website hosting is through GoDaddy. I found the following information from them for Linux (Cpanel) hosting, and I am going to message them and will post it here if I get an answer to hopefully help others, but does anyone have any advice for me on correcting this e-mail issue?

Info From GoDaddy (That Hasn't Helped Yet!):

https://www.godaddy.com/help/send-fo...lay-server-953

Send form mail using an SMTP relay server
If you want to use your website to send form mail, like submissions to a contact us form, you'll need to connect to our mail relay server.

Sending mail through other providers isn't allowed, so you'll need to use the following settings:

Port: 25
SMTP Authentication: False or none
SSL or Secure Connection: None
Server or Host: The relay server you need to use depends on the type of hosting and script you use. What type of hosting account do I have?

Linux (cPanel)
Use localhost unless:

You use PHP script and the mail() function.
You use Perl script and the /usr/lib/sendmail binary.
In those cases, you do not need to specify a relay server.

[DrByte]

This page from the online docs talks about some known issues associated with GoDaddy's unique approach to hosting: https://docs.zen-cart.com/user/email...-hosting-plans

[CookieMonster]

This page from the online docs talks about some known issues associated with GoDaddy's unique approach to hosting: https://docs.zen-cart.com/user/email...-hosting-plans

THANK YOU! You have helped me a number of times in the past, too, and I appreciate you. Simply removing my e-mail address and password and leaving that blank seems to have done the trick. This has frustrated me for years; I am so thankful for you pointing me in the right direction!

[swguy]

This page from the online docs talks about some known issues associated with GoDaddy's unique approach to hosting: https://docs.zen-cart.com/user/email...-hosting-plans

The word "unique" is such an elegant euphemism here. :)

[CookieMonster]

E-mail was working when I thanked you for the GoDaddy advice. I then installed the new files for 1.5.7c (from 1.5.7b). E-mail was working the past few days since those files were uploaded. I have not touched anything to do with e-mail (or really anything on the cart since last testing the contact form), but I am having an e-mail issue again. E-mail has stopped working and is producing errors in the logs folder stating there is an error on Line 377 of includes/functions/functions_email.php, but I have not touched that file.

This is the error message: "PHP Notice: Email Error: SMTP connect() failed. https://github.com/PHPMailer/PHPMailer/wiki/Troubleshooting"

Line 377 is:

      trigger_error('Email Error: ' . $ErrorInfo);

Any ideas? I followed all the suggestions for GoDaddy e-mail, and, like I said, it was working until today.

[swguy]

Email Error: SMTP connect() failed

Have you by chance changed the mailbox password but not updated the SMTP password field in Admin > Configuration > E-Mail Options?

[CookieMonster]

Have you by chance changed the mailbox password but not updated the SMTP password field in Admin > Configuration > E-Mail Options?

No, and I did not put my password in, due to GoDaddy's rules, and it was all working that way. So, this is very confusing right now, but I'm trying to sort through it myself as I wait for any other suggestions. I put Email Archive Manger on so I don't miss messages, but I would like shipping notices to send to my customers and the e-mails from the contact form be delivered to my e-mail like they were for the past two weeks after I was told how to connect it properly with GoDaddy.

[swguy]

Debugging email problems is such a nightmare, especially with GoDaddy. What I do for clients who are having issues is just migrate their email to SMTP2Go or some other external provider. It's not expensive and it works great! I would encourage you to consider doing this.

https://docs.zen-cart.com/user/email..._smtp_servers/

[CookieMonster]

Debugging email problems is such a nightmare, especially with GoDaddy. What I do for clients who are having issues is just migrate their email to SMTP2Go or some other external provider. It's not expensive and it works great! I would encourage you to consider doing this.

https://docs.zen-cart.com/user/email..._smtp_servers/

Thanks, I really just want it to work with GoDaddy as it should and was. I am at a loss. Perhaps I will have to try to figure out SMTP2Go, but right now I am being stubborn hoping someone has a magic fix for something I just had working days ago!

[swguy]

If you want to learn about how to troubleshoot email issues in Zen Cart, start here:
https://docs.zen-cart.com/user/email..._introduction/