One-Page Checkout [Support Thread]

[spawnie69]

That sounds like your shipping-methods are taking a little longer than the default. Head to your admin's Configuration->One Page Checkout Settings and change Update Shipping AJAX Timeout from 5000 (5 seconds) to 6000 (6 seconds), increasing that value if you still receive that message.

The "Confirm Order" button should be hidden from the display when the spinning icon is displayed; no customer-click should be required.

Thanks, will try changing AJAX Timeout.
How can I remove the Confirm button from appearing?

[lat9]

The css (/includes/template/YOUR_TEMPLATE/css/checkout_one_confirmation.css) for the plugin's confirmation page should be doing that already. Did you copy that file to your store's active template's directory?

[spawnie69]

The css (/includes/template/YOUR_TEMPLATE/css/checkout_one_confirmation.css) for the plugin's confirmation page should be doing that already. Did you copy that file to your store's active template's directory?

those files are in the includes\templates\responsive_classic\css folder.
Here is a photo of the process. The circle spins and spins for quite a while while the Confirm button appears at the top right with a zen cart banner appearing too as pictured.

thanks for your help.

[spawnie69]

It also took 17 seconds to get to the checkout success page.
Can this be normal or can it because my server is not that great?

[frank18]

It also took 17 seconds to get to the checkout success page.
Can this be normal or can it because my server is not that great?

Definitely not normal, could be a server issue or (if the transaction is on a live site) it could be the processing site/server.

[spawnie69]

Definitely not normal, could be a server issue or (if the transaction is on a live site) it could be the processing site/server.

This demo site is active with one item at www.gelcandlecompany.com/demo3
Is there a way I can gauge my bluehost servers performance other that just outages?

Why do you think the zen cart banner and confirm banner button is appearing?

[frank18]

This demo site is active with one item at www.gelcandlecompany.com/demo3
Is there a way I can gauge my bluehost servers performance other that just outages?

Why do you think the zen cart banner and confirm banner button is appearing?

Created test account with bogus Florida address (wouldn't accept my Australian address), chose PayPal at checkout and it took just under 5 secs before the PayPal page was up.

Did you time the checkout again since your last post? IMHO that slow checkout reported in your earlier post has absolutely nothing to do with ZC or One-Page-Checkout code.

Noted however that your demo pages load with varying degrees of speed. So may be worth checking with Bluehost???

[soxophoneplayer]

I tested your site speed at http://www.bytecheck.com/

It took 9.5 seconds for the first byte to load (this about 7:40 a.m. EST)

When checking my own site, if slow, I also run the speed test on some random other sites I visit. If everyone slow then I suspect my server. If only me slow, then I suspect either me or host. To rule myself out as culprit I run site through something like www.webhostinghero.com/ www.webpagetest.org

[lat9]

those files are in the includes\templates\responsive_classic\css folder.
Here is a photo of the process. The circle spins and spins for quite a while while the Confirm button appears at the top right with a zen cart banner appearing too as pictured.

thanks for your help.

What template are you using? The plugin's code for its confirmation page sets flags to disable the sideboxes, header and footer while that spinner's up. It looks like your template isn't honoring those standard Zen Cart processing flags.

[spawnie69]

Thanks everyone, definitely some sort of server issue I will talk to my host.

Seems to be quicker today.