Page 1 of 4 123 ... LastLast
Results 1 to 10 of 38
  1. #1
    Join Date
    Apr 2007
    Location
    San Antonio, TX
    Posts
    71
    Plugin Contributions
    0

    Default Could not verify the Admin Credentials you provided - upgrading 1.3.9 to 1.5.5e

    OK.. I have a strange issue.

    Upgrading a customers site. 1.3.9 to 1.5.5e
    Backed up everything.
    Doing the upgrade on the site, all is ok until I get to the database upgrade portion.

    I get the following message:
    There are some problems


    Could not verify the Admin Credentials you provided.

    To authorize the database upgrade, you must enter an admin username and password with SuperUser (ie: unrestricted) permissions in your store.
    This will be the username and password you use to log in to the Admin area of your store.
    (It is NOT your FTP password, and is not your hosting control panel password. Nobody knows this password except you or your storeowner. You can not get it from your hosting company.)
    If you are locked out of your store and do not know any valid admin passwords and cannot log in to your store Admin page, then you can do an aggressive reset of the password by following the instructions in this article: http://www.zen-cart.com/content.php?...admin-password.
    I know the password, but it doesnt work.
    I went to the above URL, did the fix it suggested, doesnt work. (I went to phpmyadmin and did the admin pass change)
    I cant log into the Admin panel because I get the error:
    database upgrade required. please run the 1.3.9-to-1.5.0 upgrade via zc_install
    I have checked and rechecked everything. The configure.php file is good and has all the table prefixes, etc.
    What am I missing?

    Thanks!
    Mark

  2. #2
    Join Date
    Jul 2012
    Posts
    16,719
    Plugin Contributions
    17

    Default Re: Could not verify the Admin Credentials you provided - upgrading 1.3.9 to 1.5.5e

    What was the specific sql statement executed on the old database that has been imported to the new store.

    Also may want to look at the admin_profile table and verify that there is a profile that has an id of 1.
    ZC Installation/Maintenance Support <- Site
    Contribution for contributions welcome...

  3. #3
    Join Date
    Apr 2007
    Location
    San Antonio, TX
    Posts
    71
    Plugin Contributions
    0

    Default Re: Could not verify the Admin Credentials you provided - upgrading 1.3.9 to 1.5.5e

    I did this one below. It ran successfully... (had to change for my prefix)
    http://www.zen-cart.com/content.php?...admin-password
    I have also manually updated the value for the password into the database.
    Level is 1


    DELETE FROM admin WHERE admin_name = 'Admin'; INSERT INTO admin (admin_name, admin_email, admin_pass, admin_level) VALUES ('Admin', 'admin@localhost', '351683ea4e19efe34874b501fdbf9792:9b', 1);
    Mark
    Store: www.texasdirectsales.com
    Main Website: www.texasemt.com

  4. #4
    Join Date
    Jul 2012
    Posts
    16,719
    Plugin Contributions
    17

    Default Re: Could not verify the Admin Credentials you provided - upgrading 1.3.9 to 1.5.5e

    And then when entering it in zc_install, ensured that username was Cap and password was not?
    ZC Installation/Maintenance Support <- Site
    Contribution for contributions welcome...

  5. #5
    Join Date
    Jul 2012
    Posts
    16,719
    Plugin Contributions
    17

    Default Re: Could not verify the Admin Credentials you provided - upgrading 1.3.9 to 1.5.5e

    To be sure also, when reporting Level is 1 you were referring to information in the admin_profile table, not what was in the admin table (prefix of course also applicable).
    And that the DB_PREFIX in the store's includes/configure.php aligns with the prefixed table in phpmyadmin?
    ZC Installation/Maintenance Support <- Site
    Contribution for contributions welcome...

  6. #6
    Join Date
    Apr 2007
    Location
    San Antonio, TX
    Posts
    71
    Plugin Contributions
    0

    Default Re: Could not verify the Admin Credentials you provided - upgrading 1.3.9 to 1.5.5e

    Quote Originally Posted by mc12345678 View Post
    And then when entering it in zc_install, ensured that username was Cap and password was not?
    correct
    To be sure also, when reporting Level is 1 you were referring to information in the admin_profile table, not what was in the admin table (prefix of course also applicable).
    And that the DB_PREFIX in the store's includes/configure.php aligns with the prefixed table in phpmyadmin?
    Correct... but there is no admin_profile table in 1.3.9 it seems
    Here is the table admin
    Name:  Untitled-1.jpg
Views: 234
Size:  15.5 KB
    Mark
    Store: www.texasdirectsales.com
    Main Website: www.texasemt.com

  7. #7
    Join Date
    Apr 2007
    Location
    San Antonio, TX
    Posts
    71
    Plugin Contributions
    0

    Default Re: Could not verify the Admin Credentials you provided - upgrading 1.3.9 to 1.5.5e

    I do see there is an admin_profile in 1.5.5e though..
    Should there be one in 1.3.9?
    Mark
    Store: www.texasdirectsales.com
    Main Website: www.texasemt.com

  8. #8
    Join Date
    Jan 2004
    Posts
    66,364
    Blog Entries
    7
    Plugin Contributions
    274

    Default Re: Could not verify the Admin Credentials you provided - upgrading 1.3.9 to 1.5.5e

    Quote Originally Posted by texasemt View Post
    I do see there is an admin_profile in 1.5.5e though..
    Should there be one in 1.3.9?
    No. That was added in v1.5.0. And would get auto-added to your database as part of the zc_install upgrade steps, when you provide a working Admin password that matches the admin user in the database.
    .

    Zen Cart - putting the dream of business ownership within reach of anyone!
    Donate to: DrByte directly or to the Zen Cart team as a whole

    Remember: Any code suggestions you see here are merely suggestions. You assume full responsibility for your use of any such suggestions, including any impact ANY alterations you make to your site may have on your PCI compliance.
    Furthermore, any advice you see here about PCI matters is merely an opinion, and should not be relied upon as "official". Official PCI information should be obtained from the PCI Security Council directly or from one of their authorized Assessors.

  9. #9
    Join Date
    Apr 2007
    Location
    San Antonio, TX
    Posts
    71
    Plugin Contributions
    0

    Default Re: Could not verify the Admin Credentials you provided - upgrading 1.3.9 to 1.5.5e

    That is my problem though... I cannot get the upgrade to go because the login doesnt work.
    I am using Admin/admin
    Mark
    Store: www.texasdirectsales.com
    Main Website: www.texasemt.com

  10. #10
    Join Date
    Jul 2012
    Posts
    16,719
    Plugin Contributions
    17

    Default Re: Could not verify the Admin Credentials you provided - upgrading 1.3.9 to 1.5.5e

    What plugins were installed on the ZC 1.3.9 site? Is it possible that the installer considers that the database is 1.5.x as a result of some other alteration?

    Just looked through a default install of 1.3.9 and confirm what has already been identified by both of you above. That is a little different than what I have come across when having that issue. Usually when I am unable to upgrade a 1.3.x site, they have already installed a ZC multi-admin profile plugin which included the admin_profile table.
    ZC Installation/Maintenance Support <- Site
    Contribution for contributions welcome...

 

 
Page 1 of 4 123 ... LastLast

Similar Threads

  1. Could not verify the Admin Credentials you provided.
    By mhdist in forum Upgrading to 1.5.x
    Replies: 8
    Last Post: 13 Dec 2018, 06:54 PM
  2. The document name you requested (/index.php) could not be found on this server
    By Heather Ghillyer in forum Built-in Shipping and Payment Modules
    Replies: 8
    Last Post: 25 Jul 2013, 08:49 AM
  3. Replies: 3
    Last Post: 12 Sep 2009, 05:40 PM
  4. Could not access API credentials for my business test account
    By nathan s in forum PayPal Express Checkout support
    Replies: 2
    Last Post: 4 Apr 2008, 06:03 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
disjunctive-egg
Zen-Cart, Internet Selling Services, Klamath Falls, OR