Results 1 to 6 of 6
  1. #1
    Join Date
    May 2015
    Location
    Midwest
    Posts
    8
    Plugin Contributions
    1

    Default Unable to Create Account: the form just resets itself

    [Note: remember to include site URL, ZC version, list of plugins, PHP version, etc ... read the Posting Tips shown above for information to include in your post here. And, remove this comment before actually posting!]

    URL: brainstormeducation.com/shop
    Version: 1.5.5e
    Plug-ins: Image Handler 4, CKEditor for Zen Cart, Easy Populate 4, Tax Exempt
    Host Provider: SiteGround
    SSL: Yes

    Hoping to formally launch site for payments in the next month. Currently just a show case, but site allows people to "write reviews" and "create accounts", neither of which work and I am not sure why. I have a local site that both work fine, but of course there are some slight differences, such as SSL is turned on the non-local site and I have added some additional plug-ins on the local site recently.

    If you select a product and click "write review", you have the opportunity to create an account. when you fill everything out, it just resets the page and does not take you to the "Account has been created" page. I've checked the Admin pages for new customers and only the initial 3 exist. I looked in the Logs and nothing shows up.

    Not sure what else to provide.

  2. #2
    Join Date
    Jan 2004
    Location
    N of San Antonio TX
    Posts
    9,106
    Plugin Contributions
    11

    Default Re: Unable to Create Account: the form just resets itself

    You must have it turned off in the admin configuration as the link does not show on the main menu.

    Also, you have some mixed content. Site is https: and several links are http:

  3. #3
    Join Date
    Sep 2009
    Location
    Stuart, FL
    Posts
    12,401
    Plugin Contributions
    87

    Default Re: Unable to Create Account: the form just resets itself

    Within your storefront /includes/configure.php file, do you have ENABLE_SSL defined as 'true' (including the single-quotes)? When I look at your create_account page, the page renders as https but the imbedded form is directing the processing to an http page; that's why the form never completes, in my estimate.

  4. #4
    Join Date
    May 2015
    Location
    Midwest
    Posts
    8
    Plugin Contributions
    1

    Default Re: Unable to Create Account: the form just resets itself

    Quote Originally Posted by lat9 View Post
    Within your storefront /includes/configure.php file, do you have ENABLE_SSL defined as 'true' (including the single-quotes)? When I look at your create_account page, the page renders as https but the imbedded form is directing the processing to an http page; that's why the form never completes, in my estimate.
    Apparently SiteGround has some proprietary configurations around setting certain permissions on files, which is good and bad. One of the files happened to be configure.php under the admin folder.

    Once changing the two files because they were both blank things are now working
    > define('ENABLE_SSL', ''); .... was changed to .... define('ENABLE_SSL', 'true');
    > define('ENABLE_SSL_CATALOG', ''); .... was changed to .... define('ENABLE_SSL_CATALOG', 'true');

    I thought I had updated these before to true, but I guess what I thought I uploaded was in fact not what was saved.
    Thank you for the responses above - both people.
    It's nice to have a support group.

    Now I need to get my payment gateway setup and somehow figure out shipping.

  5. #5
    Join Date
    May 2015
    Location
    Midwest
    Posts
    8
    Plugin Contributions
    1

    Default Re: Unable to Create Account: the form just resets itself

    Sorry - thought I replied to thread.

    Anyway, SiteGround appears to have some proprietary configurations that lock down the configure.php file to 444 permissions and what I thought I was updating, i was not.

    Anyway, that did the trick - setting the SSL to true. It was set at blank.

  6. #6
    Join Date
    Jul 2012
    Posts
    16,718
    Plugin Contributions
    17

    Default Re: Unable to Create Account: the form just resets itself

    Quote Originally Posted by base6inc View Post
    Sorry - thought I replied to thread.

    Anyway, SiteGround appears to have some proprietary configurations that lock down the configure.php file to 444 permissions and what I thought I was updating, i was not.

    Anyway, that did the trick - setting the SSL to true. It was set at blank.
    Actually, ZC plays a factor in the "lockdown" of the catalog side anyways, don't want that to be easily modified. :) Generally speaking it is rarely touched once set, but almost all things in the store count on it.
    ZC Installation/Maintenance Support <- Site
    Contribution for contributions welcome...

 

 

Similar Threads

  1. How do I remove the Country field from the Create Account Form?
    By Shaunus in forum Basic Configuration
    Replies: 8
    Last Post: 7 Apr 2011, 12:04 PM
  2. How do I make Address line 2 compulsory in the create account form?
    By Liamv in forum Customization from the Admin
    Replies: 3
    Last Post: 3 Mar 2010, 09:12 PM
  3. Modifying the account create to include form field hints
    By davidhwalker in forum Templates, Stylesheets, Page Layout
    Replies: 2
    Last Post: 30 May 2007, 03:43 AM

Bookmarks

Posting Permissions

  • You may not post new threads
  • You may not post replies
  • You may not post attachments
  • You may not edit your posts
  •  
disjunctive-egg
Zen-Cart, Internet Selling Services, Klamath Falls, OR