ALERT: PayPal Direct Payment Error (10413 <!-- -->)

Hi everyone, Hope you guys can help me.

I've searched the FAQ area but it does not work for me. I am unable to checkout using PayPal Website Payments Pro. It gives me an error:

10413 Transaction refused because of an invalid argument. See additional error messages for details. - The totals of the cart item amounts do not match order amounts.

However PayPal Express Checkout works fine for me.

I am using:
Zen Cart 1.3.8.
No add-ons
Tax: nil

Can anyone help me? Please. I've tried to edit some codes into the paypaldp.php but nothing happens.

Any help is greatly appreciated. :hug:

Check the similar threads posted at the bottom of this posting

Hi kobra,

Nothing is helpful below. THanks for the help anyway.

ANyone else can help?

I just spent the last 6 hours dealing with this issue, and after 3 re-installs I finally narrowed it down. On my site, brand new install 1.38a with no new add-ons this was the problem:

Under Modules > Order Total, if the subtotal is disabled I get the error. I can disable all the others, but I have to have subtotal turned on.

Hope that helps. Mess with the other 'Order Total' options as well if that one doesn't work.

Glad you found the solution to your problem.

Subtotals are rather important information when explaining pricing details to your customers, including receipts. Why people think they should turn that off and leave their customers without important information always puzzles me.

Hi guys,

Thanks for the reply. But I am using version 1.3.8

Under my modules> Order total>, Everything is activated. Meaning all is green.

If I click on Order Sub-Total I see this on the right side:

Order Sub-Total
This module is installed
true

Sort Order
100

I still cannot get it work... anything else?

Could it also be that I set my currency to SGD (Singapore dollars) while they are sending USD to paypal instead? The thing is I've set everything to SGD..anything I missed?

Because I get this under my log:

paypaldp
optionsAll: Array
(
[ITEMAMT] => 101.00
[SHIPPINGAMT] => 0.00
[AMT] => 101.00
[L_NUMBER0] => TBBand
[L_QTY0] => 1
[L_NAME0] => Wristband
[L_AMT0] => 1.00
[L_TAXAMT0] => 0.00
[L_NUMBER1] => EW61
[L_QTY1] => 1
[L_NAME1] => Gel
[L_AMT1] => 100.00
[L_TAXAMT1] => 0.00
[STREET] => xxxxxx
[ZIP] => xxxxxx
[CITY] => xxxxxx
[STATE] =>
[COUNTRYCODE] => SG
[EXPDATE] => 102011
[EMAIL] => xxxxxx
[PHONENUM] => xxxxxx
[BUTTONSOURCE] => ZenCart-DP_us
[CURRENCY] => USD
[IPADDRESS] => xxx.xxx.0.xxx
[CARDISSUE] =>
)

optionsNVP: Array
(
[PAYMENTACTION] => Sale
)

optionsShipArray
(
[SHIPTONAME] => xxxxxx
[SHIPTOSTREET] => xxxxxx
[SHIPTOCITY] => Singapore
[SHIPTOZIP] => xxxxxx
[SHIPTOSTATE] => Singapore
[SHIPTOCOUNTRYCODE] => SG
)

Rest of data:
0.00 10 11 my name Visa

And I also noticed that under the Rest of data, it mention 0.00 when it should be 12.00. Any idea?

Rest of data:
0.00 10 11 my name Visa

SOrry it should be 101.00 instead of 0.00

Ok guys, I've played around the modules>payment>paypal website payments pro

Under Transaction Currency > select Selected Currency radio button.

Previously I selected Singapore dollars.

Now it works fine! Thanks everyone!

DrByte:

Glad you found the solution to your problem.

Subtotals are rather important information when explaining pricing details to your customers, including receipts. Why people think they should turn that off and leave their customers without important information always puzzles me.

I just had them off because on this particular site it's for services and I am charging no sales tax and no shipping, just seemed easier with only a total.

How silly of me.... I tested it wrongly.... I clicked on my Express checkout instead and tot it worked....:cry: so my problem still exists... Anyone help me?:(

has there been a fix to this error? does anyone know why it happens??

missed two orders this week because of it.

I am getting this problem too :(

Paypal express checks out fine, but through PPD keeps giving the same error :(

*Duplicate post removed by moderator.
*
ref: http://www.zen-cart.com/forum/showthread.php?p=778125#post778125

terytubby:

How silly of me.... I tested it wrongly.... I clicked on my Express checkout instead and tot it worked....:cry: so my problem still exists... Anyone help me?:(

I had same problem. But after upgrading my paypal to a business account, the error disappeared.
Thank you.

My Pay Pal Express checkout works fine but my Pay Pal Website Payments pro givs me two errors.. If i delete the USD currency i get the error

10525 Invalid Data - This transaction cannot be processed. The amount to be charged is zero.

If I add the USD currency i get the error

10413 Transaction refused because of an invalid argument. See additional error messages for details. - The totals of the cart item amounts do not match order amounts.

I've set the currency on both express and payments pro to selected currency but got NZD as my default currency.

Order total True and Sub Total True

But I tried to pay with my swedish VISA card, can that have something to do with it? Pay PAl support SEK (Swe currency)

I don't want the USD currency but must I have it installed, read one guy got it working if he had USD set to 1.0000, but that can't be right?

Anyone who knows what might be wroing with payment pro? I think it is the currency in my case! It's like USD is set as the only currency or something.

Pay Pal express works fine!

Website Payments Pro does NOT accept NZD or SEK. Thus, it's being forced to attempt to transact in USD.

DrByte:

Website Payments Pro does NOT accept NZD or SEK. Thus, it's being forced to attempt to transact in USD.

AAAAA!!! Here's the answear to a lot of peoples problems! Good Pay Pal express works with different currencies!

Argyle:

Good Pay Pal express works with different currencies!23 in fact, as of today.