we are not accepting payments from your region

The store location is South Dakota.

When I try to process an order with a ship to address in South Dakota the order goes through fine.

However if I try to process and order outside of SD I receive the message of we are not accepting payments from your region.

Any ideas would be much appreciated.

This sounds like you have added a Zone to your Payment module ... set it to none if everywhere can pay ... :smile:

Ajeh,

I have a similar problem. I get as far as the final checkout page and get "Sorry, we are not accepting payments from your region at this time."

I have not intentionally entered any zones, and now I can't remember where I saw this. Can you please give more detail in regard to where to check for this?

olen1009:

Ajeh,

I have a similar problem. I get as far as the final checkout page and get "Sorry, we are not accepting payments from your region at this time."

I have not intentionally entered any zones, and now I can't remember where I saw this. Can you please give more detail in regard to where to check for this?

Interestingly, however, I was able to checkout in spite of the appearance of this message! Strange!

I "bought" a product that is set up as virtual and no cost, for test purposes. After I have "paid" for it, shouldn't I be given its URL location so I can download it???

Downloads are setup as:

Product is Virtual: No, Shipping Address Required
Always Free Shipping: No, Normal Shipping Rules

Whether or not the Download is immediately available can be controlled in the Module ... Payment ... and setting the Order Status for the Payment modules to determine if the Download will be available right when purchased or if you need to approve it ...

By Default, the Downloads are available when the Orders Status is set at >= 2 or <= 4 ... Processing (orders_status = 2), Delivered (orders_status = 3) or Updated (orders_status = 4) ...

Ajeh:

Downloads are setup as:

By Default, the Downloads are available when the Orders Status is set at >= 2 or <= 4 ... Processing (orders_status = 2), Delivered (orders_status = 3) or Updated (orders_status = 4) ...

Thanks, Ajeh. I will check out those sections. Downloads are not real important for my situation, but there is one document I want to set up that way.

I am more concerned about why the script is giving the "we are not accepting payments..." error even though I have set up no zones AND yet the payment goes through if one ignores the error and goes on!?

By the way, I had checked the zones and it appears that FLA was set up there by default, but I deleted it. So, unless zones can be set up more than one way, there should be none...

What Payment modules do you have installed?

Have you an URL to your site that we could perhaps peek at? :smile:

Ajeh:

What Payment modules do you have installed?

Have you an URL to your site that we could perhaps peek at? :smile:

The URL is woodlandscondos.org/payments/

Bear in mind that the site is not in test mode now. But using the following card number (plus any 3 digit security code and any future card expiration date) will be treated as a test:

5105 1051 0510 5100

(That's 5 followed by 105 FOUR times, followed by 100)

There is only one payment module installed: Authorize dot net, and that is all we need.

From what I can see, the problem is originating at my site and has nothing to do with Authorize dot net. If you ignore the error, the payment "goes thru" to Authorize dot net without a further problem...confirmation emails come from my site and Authorize, etc.

Thanks.

I am afraid I am not seeing the problem off the top of my head ...

Does test mode work?

Ajeh:

I am afraid I am not seeing the problem off the top of my head ...

Does test mode work?

Yes. Test mode works fine.

olen1009:

I "bought" a product that is set up as virtual and no cost, for test purposes. After I have "paid" for it, shouldn't I be given its URL location so I can download it???
How do you "pay for" an item that's free?
If you're planning to allow people to complete checkout for "free" orders, turn on the freecharger payment module, and that should stop the "we are not accepting payments ..." message on free orders.

DrByte:

How do you "pay for" an item that's free?
If you're planning to allow people to complete checkout for "free" orders, turn on the freecharger payment module, and that should stop the "we are not accepting payments ..." message on free orders.

Thanks for the reply DrByte, but I think you might have misunderstood my post:

The "free" product at woodlandscondos.org/payments/ wasn't initially listed as free. Rather, it merely had a ZERO pricetag. And, that was just for testing purposes. "Buying" it brought up the error.

Surprisingly, however, I have installed the freecharger module and listed a test item (in "other payments"), then tried to "buy" it and STILL got the error at checkout.

Remember, this was just for testing purposes. I have no reason to even list any item within the ZenCart page if it is free. I can simply put a link to a free document somewhere else in the website.

Any idea why this error is occuring even for free items or "zero price" items?

olen1009:

Any idea why this error is occuring even for free items or "zero price" items?
The message appears when there are no payment modules returned when a lookup is done to match between module zone restrictions and the customer's billing address.
It checks each "installed" (and enabled) module to see if the module has any zone restrictions, and if none come back saying they're available, that message appears.

That's why it'll even show for zero-value orders if the freecharger module isn't installed (since other modules don't respond if the amount is 0).

olen1009:

I am more concerned about why the script is giving the "we are not accepting payments..." error even though I have set up no zones AND yet the payment goes through if one ignores the error and goes on!?
The default logic for checkout prevents you from proceeding past the payment page if no available module can be selected. That's how it works out-of-the-box.

If you've installed an addon that alters the normal checkout flow or page layouts, or has changed how zone calculations operate, then maybe the addon has broken something?

DrByte:

The default logic for checkout prevents you from proceeding past the payment page if no available module can be selected. That's how it works out-of-the-box.

If you've installed an addon that alters the normal checkout flow or page layouts, or has changed how zone calculations operate, then maybe the addon has broken something?

Sorry DrByte...I am missing something here. The only genuine payment module installed is Authorize.net The error occured previous to activating/installing the freepayment module. And it occurs with that module activate. In addition, a price of zero still triggers the error.

At this time, no zones are detailed. "Out of the Box", Florida was installed. But, from suggestions in other posts, I deleted it...It made no difference. Frankly, I don't care where people are paying from. If need be, I will add locations. What do you suggest???

By the way, there are no modules installed that were not part of the download files, as far as I recall. And no unusual modifications were made except as suggested by recognized "Zenners".

Okay, let's start from the beginning.

I just set up a clean brand new install of v1.3.8a, including demo data, but with no addons.
Then I went into the Payment Modules and enabled Authorize.net AIM. I didn't touch anything else in the admin. No changes to other payment modules, no changes to shipping modules. Nothing.
I created an account as a customer with an address in Texas.
I've tried adding various demo products to my cart and commenced checkout.
No matter what product I try (single products, free products, multiple products, downloads, no downloads, many combinations), or what shipping option I choose on the shipping page, I can't trigger the "Sorry, we are not accepting payments from your region" message on the payment page.

DrByte:

Okay, let's start from the beginning.

I just set up a clean brand new install of v1.3.8a, including demo data, but with no addons.
Then I went into the Payment Modules and enabled Authorize.net AIM. I didn't touch anything else in the admin. No changes to other payment modules, no changes to shipping modules. Nothing.
I created an account as a customer with an address in Texas.
I've tried adding various demo products to my cart and commenced checkout.
No matter what product I try (single products, free products, multiple products, downloads, no downloads, many combinations), or what shipping option I choose on the shipping page, I can't trigger the "Sorry, we are not accepting payments from your region" message on the payment page.

DrByte:

Well, I'm not sure what to say. I have configured my installation as "sensei's" at ZenCart, or help files suggest. For the most part, my configuration was to obtain as minimal of a "store" as possible. Regardless of whether you could duplicate it...I am getting this error. If I recall correctly, this did not occur until I took my installation and Authorize.net off of test mode. However, I cannot see what this could have to do with putting Authorize.net into active mode (at their website) from their test mode.

Remember, please, that this has nothing to do with ZERO prices or free items. The error comes up before submitting a credit card for payment and occurs, so far as I know, even with a non-zero payment...but, I will check to verify that.

Amended reply:

I was mistaken...The error is NOT occurring except with the ZERO price, test item in Other Payments. Both Free Shipping configurations are set to all zeros, no tax code or payment zone is set. Very strange.

olen1009:

Amended reply:

I was mistaken...The error is NOT occurring except with the ZERO price, test item in Other Payments. Both Free Shipping configurations are set to all zeros, no tax code or payment zone is set. Very strange.

Any clue as to why this error only occurs when there is a zero price? Is it the programs way of saying, "I'm not going to incur fees when the price is zero"?

Also, is it correct that, with NO zones or zone restrictions set up, that is equivalent to permitting ALL zones with NO restrictions?

Thanks, in advance, for your help...

Visa doesn't accept $0.00 ...

PayPal doesn't accept $0.00 ...

But ... the Zen Cart Free Charger freecharger ... now that DOES accept the $0.00 ... :cool:

Go install that for your Free Payment issues ...