add review goes to Page not found

Hi:

The store is using ZC v1.3.8a on Linux server running php as CGI. We have the following addons:

• admin profiles v1.0.7
• Attribute Controller
• Canada post
• column divider pro v0.4
• css flyout header v1.5
• eventCal v1.0 RC1
• how did you hear about us
• newsletter subscribe v2.1.0
• order steps tableless v2.2
• personalized my account link v1.00
• splittaxline v1.11
• ultimate seo url v1.106
• zen lightbox v1.5
• hide categories
• security_patch_v138_20090619
• pci_patch_v13x_search.php
  this store was launch in Feb and was working perfectly well. I made a test review on one of the sample database items, and sometime after the launch, I deleted the item without approving the review. I deleted my review so as not to confuse the client.

Yesterday, a registered user tried to write a review and all she got was a page not found. i followed her steps and got the same result. the url however reads http://bisousbaby.com/index.php?main_page=product_reviews_write&products_id=8&number_of_uploads=0

What I've tried:

1. I've checked error log in cpanel, nothing shows up in relations to this issue.
2. I followed the debug error option explained here, but an error was not registered or saved in cache
3. I searched the forum and could only find this post that had some related issue, though not the same.
4. It is worth noting that i have a test database and a live db. in the test db my review is listed. Using phpMyAdmin, i exported the Reviews and Reviews Description record and imported into the live db. YES, i did a backup before starting. The record shows up in the db, in admin Home under reviews and under catalog > reviews.
   Here's the rub. On the site, if you click on Reviews [more] in the sidebar, it displays the review. if you click on the Write Review below the product image on product detail page, i still get Page Not Found.

in includes/templates/CUSTOM/templates/tpl_product_info_display.php the reviews section reads:

<!--bof Reviews button and count-->
<?php
  if ($flag_show_product_info_reviews == 1) {
    // if more than 0 reviews, then show reviews button; otherwise, show the "write review" button
    if ($reviews->fields['count'] > 0 ) { ?>
        <div id="productReviewLink">
<?php echo '<a href="' . zen_href_link(FILENAME_PRODUCT_REVIEWS, zen_get_all_get_params()) . '">' . zen_image_button(BUTTON_IMAGE_REVIEWS, BUTTON_REVIEWS_ALT) . '</a>'; ?>
            <p class="reviewCount">
<?php echo ($flag_show_product_info_reviews_count == 1 ? TEXT_CURRENT_REVIEWS . ' ' . $reviews->fields['count'] : ''); ?>
            </p>
        </div>
<?php } else { ?>
        <div id="productReviewLink">
<?php echo '<a href="' . zen_href_link(FILENAME_PRODUCT_REVIEWS_WRITE, zen_get_all_get_params(array())) . '">' . zen_image_button(BUTTON_IMAGE_WRITE_REVIEW, BUTTON_WRITE_REVIEW_ALT) . '</a>'; ?>
        </div>
<?php
  }
}
?>
<!--eof Reviews button and count -->
```Does anyone have any ideas?  Please HELP.

And if you turn off the SEO/Write stuff?

Same result. All my sites use SEO URL and none have an issue. I did modify one page yesterday while trying to find a solution, which I don't think affects the function. the model number showed up before the image in read reviews. i modified includes/module/pages/reviews/header.php.php per this post (this link is only giving me a blank page right now.)

I checked another site I did with ZC 1.3.8a and noticed that the write review URL attached to the button does not have uploads=0 in it. I tried modifying the url in the browser, and still ended up on the page not found. most unusual.

Read reviews and review count in detail product page is working. just can't get to write reviews.

If you have a moment, can you PM me and I can give you access. I've been pulling my hair. don't know what else to try. thank you so much, Ajeh.

The upload should not be on that ...

Example, in a normal URL for writing a review in the sidebox when on the product_info page would read:
/index.php?main_page=product_reviews_write&products_id=12

The Write Review button would read:
/index.php?main_page=product_reviews_write&cPath=3_10&products_id=12

I don't translate SEO/rewrites well ... but you do not appear to have that ...

Ajeh:

I understand what you're saying. I have turned off SEO URL to help you out.

I checked and there is no sidebox override file for write review, so that's the default. The override file for the product info page has this link for the write reviews button:

<div id="productReviewLink">

<?php echo '<a href="' . zen_href_link(FILENAME_PRODUCT_REVIEWS_WRITE, zen_get_all_get_params(array())) . '">' . zen_image_button(BUTTON_IMAGE_WRITE_REVIEW, BUTTON_WRITE_REVIEW_ALT) . '</a>'; ?>

    </div>

includes/filenames.php defines reads:
define('FILENAME_PRODUCT_REVIEWS_WRITE', 'product_reviews_write');

The only real modification we've done had to do with hiding the wholesale category from the css menu, from all product, and new products.

The pages affected were:
includes\classes\categories_ul_generator.php
includes\modules\pages\index\main_template_vars.php
includes\modules\pages\login\header_php.php
includes\modules\pages\products_all\header_php.php
includes\templates\babyboy\templates\tpl_products_all_default.php
includes\templates\babyboy\templates\tpl_products_new_default.php

When I do a search in the admin/developer's tools for number_of_uploads, I get these results:

/home/bisousba/public_html/includes/application_top.php
Line #4 : $paramsToCheck = array('main_page', 'cPath', 'products_id', 'language', 'currency', 'action', 'manufacturers_id', 'pID', 'pid', 'reviews_id', 'filter_id', 'zenid', 'sort', 'number_of_uploads', 'notify', 'page_holder', 'chapter', 'alpha_filter_id', 'typefilter', 'disp_order', 'id', 'key', 'music_genre_id', 'record_company_id', 'set_session_login', 'faq_item', 'edit', 'delete', 'search_in_description', 'dfrom', 'pfrom', 'dto', 'pto', 'inc_subcat', 'payment_error', 'order', 'gv_no', 'pos', 'addr', 'error', 'count', 'error_message', 'info_message', 'cID', 'page');

/home/bisousba/public_html/includes/classes/shopping_cart.php
Line #1621 : if (isset($_GET['number_of_uploads']) && $_GET['number_of_uploads'] > 0) {

Line #1627 : for ($i = 1, $n = $_GET['number_of_uploads']; $i <= $n; $i++) {

/home/bisousba/public_html/includes/modules/attributes.php
Line #52 : // iii 030813 added: initialize $number_of_uploads

Line #53 : $number_of_uploads = 0;

Line #457 : $number_of_uploads++;

Line #461 : zen_draw_hidden_field(UPLOAD_PREFIX . $number_of_uploads, $products_options_names->fields['products_options_id']) . "\n" .

Line #462 : zen_draw_hidden_field(TEXT_PREFIX . UPLOAD_PREFIX . $number_of_uploads, $_SESSION['cart']->contents[$prod_id]['attributes_values'][$products_options_names->fields['products_options_id']]);

Line #606 : $_GET['number_of_uploads'] = $number_of_uploads;

Line #607 : // zen_draw_hidden_field('number_of_uploads', $_GET['number_of_uploads']);

Line #608 : zen_draw_hidden_field('number_of_uploads', $number_of_uploads);

Since I'm not sure what all these relate to, I'm no programmer, it's difficult to figure out what could be an issue. Intuition tells me it might be something to do with module/attributes.php, but since this is the default file, I must be wrong.

I don't know where else to look. I don't know how the number_of_uploads shows up in the URL. Ajeh, I know you're swamped, but I could really use your help or someone else who has the time. Thanks again.

And if you put in the proper code in the tpl_product_info_display.php for the link to be:

<div id="productReviewLink" class="buttonRow back"><?php echo '<a href="' . zen_href_link(FILENAME_PRODUCT_REVIEWS, zen_get_all_get_params()) . '">' . zen_image_button(BUTTON_IMAGE_REVIEWS, BUTTON_REVIEWS_ALT) . '</a>'; ?></div>

How does that work? :unsure:

Ajeh:

the code you provided takes me to READ Reviews not WRITE Reviews.

I removed the product detail info page from the override but the default page had the same issue. I uploaded a new product_info_display from a fresh install and still the Write Reviews button takes me to page not found. So it's not a link issue.

I looked at the extra pages module to see all the components required to display a page. It dawned on me that maybe it has something to do with the module section. So I checked both includes>module>sidebox>reviews.php and includes>module>pages>product_reviews_write to ensure I had not changed the code, then I re-uploaded both files/folders from a clean set of files. IT WORKED. Write reviews is not showing up.

Sorry for all the bother, Ajeh.

Hate when I lose my mind ... :blink:

This appears to be working right now ... were you able to fix it? If so, what was the solution that worked for you? :smile:

I am facing a similar problem with add review leading to a blank page. I am using v 1.38a and the only addition installed is the Slovak language pack and a template from template monster.

When I submit a review on the English language pages, the site works as expected i.e. the review is submitted and I am returned to the product detail page. When I submit a review on the Slovak language pages, the review is submitted but it takes you to a blank page.

I do not have any programming experience and have been slowly trying to get to grips with using Zencart. The site has not launched but can be found at
c o h l a d a s .c o m

Appreciate any help anyone can provide as I don't know where to look.

I could not find the blank page in creating the Review ...

I tested this in FireFox ...

Do you have this fixed now? :unsure:

Hi, Thanks for taking a look. It is not fixed. Try registering on the Slovak language pages and then try submit a review against any of the products. Thanks again

Sorry, I just noticed that you did register so ignore previous comments. Sign in and switch language to Slovak and then try and submit a review against any product.

Yeps ... blank white page ... most likely a language file with space(s) or blank line(s) at the bottom ...

Get the Debug Tool from our Free Software Add Ons and see if this helps pinpoint the exact error ... :smile:

Hi, I have downloaded the debug error logging utility and uploaded it to /includes/extra_configures/ . I have then tried to create a review in order to track the bug.

I then went into /cache/ to look for myDEBUG-xxxxxxx.log file to see the list of any PHP errors that occurred while the page/test was running. Unfortunately I did not find the myDEBUG file. I think I have missed out something? Help?

Be sure to refresh the FTP display window to see the new file(s) created ...

Linda, thanks for taking the time to help out. Have refreshed but no luck. Came across the following post from DrByte that indicates that if there are no PHP-Level errors, the log file won't be created:

http://www.zen-cart.com/forum/showthread.php?t=141279&highlight=Debug+Error+Logging+Utility

I guess what I will do in the meantime is try and turn off reviews until I can find out what's gone wrong.

Hi Linda,

Took a break from this to avoid not being able to see the woods for the trees. Run the debug utility and presto, the log file was there.

The error shown in the log file is as follows:

PHP Parse error: syntax error, unexpected T_STRING in /includes/languages/slovak/product_reviews_info.php on line 16

Line 16 has the following in it:

define('TEXT_OF_5_STARS', '');

Could you please tell me what I need to change in order to fix the problem with the blank page?

The file in question (product_reviews_info.php - Slovak) has the following in it:

<?php /** * @package languageDefines * @copyright Copyright 2003-2006 Zen Cart Development Team * @copyright Portions Copyright 2003 osCommerce * @license <http://www.zen-cart.com/license/2_0.txt> GNU Public License V2.0 * @version $Id: product_reviews_info.php 3027 2006-02-13 17:15:51Z drbyte $ */ define('NAVBAR_TITLE', 'Hodnotenie') //define('SUB_TITLE_PRODUCT', 'Zboží:'); //define('SUB_TITLE_FROM', 'Od:'); //define('SUB_TITLE_DATE', 'Datum:'); //define('SUB_TITLE_REVIEW', 'Hodnocení:'); //define('SUB_TITLE_RATING', 'Ohodnocení:'); define('TEXT_OF_5_STARS', ''); define('TEXT_PRODUCT_INFO', '<strong>Informácie o tovare</strong>'); define('TEXT_REVIEW_ADDITIONAL', 'Èíta viacej hodnotení'); ?>

The English version of the same file shows the following:

<?php /** * @package languageDefines * @copyright Copyright 2003-2006 Zen Cart Development Team * @copyright Portions Copyright 2003 osCommerce * @license <http://www.zen-cart.com/license/2_0.txt> GNU Public License V2.0 * @version $Id: product_reviews_info.php 3027 2006-02-13 17:15:51Z drbyte $ */ define('NAVBAR_TITLE', 'Reviews'); //define('SUB_TITLE_PRODUCT', 'Product:'); //define('SUB_TITLE_FROM', 'From:'); //define('SUB_TITLE_DATE', 'Date:'); //define('SUB_TITLE_REVIEW', 'Review:'); //define('SUB_TITLE_RATING', 'Rating:'); define('TEXT_OF_5_STARS', ''); define('TEXT_PRODUCT_INFO', 'Take Me to the Details'); define('TEXT_REVIEW_ADDITIONAL', 'Read More Reviews'); ?>

Thanks in advance for all your help

You are missing a semi-colon:

define('NAVBAR_TITLE', 'Hodnotenie')[B];[/B]

Thanks a million. Reviews are working fine now.:clap:

Thanks for the update that fixing the dreaded missing semi-colon in the php file was able to fix the problem ... :smile: