Authorize.net SIM Module - There has been an error processing your credit card. Pleas

Twice today I've had payments from Authorize.net (SIM), but the orders are missing. Debug modes was on and these are the last 2 lines:

[HashValidationValue] => 5AAC581C2A8477E26DE8F1F4EFA3CED6
[HashMatchStatus] => FAIL

Would the [HashMatchStatus] => FAIL be the cause of no order created? And why would it have failed?

Anita

There has been an error processing your credit card. Please try again.

This is the error message that my customers are getting when they try to pay with a credit card.

One customer was making a purchase on the phone with me I was stepping her through it, and she got this message "There has been an error processing your credit card. Please try again." BUT I checked in the authorize.net and the credit card went through.

I called authorize.net and they said they dont see a problem maybe i should do a test purchase.

I did a test purchase with my credit card and got the same error. BUT the card went through, I tried to call them back but they are gone for the day now

The order did NOT come up on Zen Cart.

I checked the HASH, transaction key, and the login id and they were all correct. I changed the hash and implemented the new hash and still getting the same error.

I am using Zen 1.3.8A

I set the authorize module to log and email.

I got some emails, some saying SIM alert, but the transaction went through, but weird at the end it says
[HashMatchStatus] FAIL

Please please, someone help me with this.

The last time a credit card went through was 2 days ago.

The only thing I did today was to clean out the admin activity log in the morning,

My processing is off site, the authorize gateway,

I do have SSL.

Please help me. Thanks :mellow:

So after upgrading, I didn't notice since I never order personally.

But i've been receiving complaints about a difficult ordering process of late. so I setup a fake product for 25cents, that way I dont test around with too much money, but found the following problems.

Once I confirm the order and payment information and hit COMPLETE, it shoots me to this link:

http://www.sjolietanning.com/error1.gif

now it asks me if I want to display only secured information only, and I click YES:

now it shoots this:

http://www.sjolietanning.com/error2.gif

as you can see its only text, but the BIGGEST problem is it sends me to step 2 of 3... well, the check Authorize.net, and it charged my card and went through perfectly fine. But on the customer side it looks like it didn't complete, and in admin, it wont show a new order.

What could be causing this?

Thank you.

-Mike Sjolie

I would like to add that I just changed my MD5 Hash on the Auth end, updated thru zen admin with the new code. Ran a test through my site using my own credit card.
My Zen cart gave me the error "There has been an error processing your credit card. Please try again."
Authorize.net did let the charge go through.
Got the same [HashMatchStatus] => FAIL in the error log.

I have 1.3.8a

http://www.sjolietanning.com/error3.gif

This link above shows the order being returned as NOT VALID CREDIT CARD, but when you look at the bottom half of Authorize.net Admin panel, it shows that three charges were successful?

What would do this?

Very important to fix this fast as we do $2k+ a day in volume and been cut off for past week, we thought it was a bad week, but realize this is the issue we were having with people just logging off instead of figuring out what happens.

Just noticed the kicked back page saying it was declined has a Authorize.net .DLL link instead of our website address. Thought this was interesting, but might be completely common:)

I'm having this same exact issue!

Something is up....

Me too. I posted the same problem over in the payment and shipping modules section almost at the same time you started this thread.

I just posted my own thread: http://www.zen-cart.com/forum/showthread.php?t=158497&highlight=Authorize.net

It seems like this is my EXACT issue for the most part. anyone have any idea why it is doing this?

I had a good 20 customer calls today wanting to know why the credit card wasn't working, when really it did. Wont even show orders in admin.

Here is a screenshot of the problem: https://www.sjolietanning.com/error3.gif

seems like multiple people are having the same issue.

I emailed authorize.net support

Has anyone heard anything yet?

This sucks!

Haven't heard anything yet, I emailed authorize.net as well to see if they know anything... .

Here is the contact info for Authorize:
877-447-3938

Oh, and just a side note, I just did a test purchase with paypal and everything works fine. Just authorize.net is not working, so it has to be a problem on their end. Please when anyone has updates, let me know,, I will be calling tomorrow right when they open to ask

Have you tried to do an order via PayPal?

If that works fine then try to reinstall the Authorize.net module (take note of your configurations before uninstalling and reinstalling)

Looks like an Authorize.net problem.

Will be interesting to hear what Authorize.net says when you contact them.

Why was this thread moved to the upgrade forum? Doesn't it belong in payment module or general?

I'm running 1.3.8. Is everyone else having this problem using 1.3.8?

DrByte:

Will be interesting to hear what Authorize.net says when you contact them.

To anybody that is wondering what is going on, this issue seems to have been caused by Authorize.net changing their API without any warning or explanations.

In their silent POSTback, they are now passing the x_amount parameter as 19.9500 (for example) but still using 19.95 as the amount for the x_MD5_Hash parameter.

I'm not sure what they'll do about it tomorrow, but an immediate fix would require stripping out the last two 0's from x_amount when calculating the MD5 hash so that the computed md5 hash matches the x_MD5_Hash passed.

I just had to cancel a bunch of transactions from folk who had tried to put their orders through. This "little issue" is making me lose money!

Is there some kind of fix I can do on my zencart end to cope with the changes made by Authorize.net?

Sharni