PayPal (7) couldn't connect to host

i set up everything, i think without problems, but when you hit the "Check Out with PayPal" button, nothing happens for a few minutes then i get an error and an email that says only " * - (7) couldn't connect to host* "

any thoughts?

Any chance you're unfortunate enough to be hosted with GoDaddy? -- http://www.zen-cart.com/forum/showthread.php?t=171298

thanks, i followed those instructions and it's working now.

Hello. I'm hosted by 1and1 and this same issue occurred this morning several times. Haven't made any changes to the site in months.

Any instructions for 1and1 users? My Curl status is set to fals.

If the problem is intermittent, then you really need to talk to your host and find out what is happening with your server.

This problem isn't intermittent at all. It stopped working this morning and hasn't worked since. This has never happened before.

I called 1and1 this morning and they said they were going to work on it and get back to me. After several hours I didn't hear from them so I called back and I'm on the phone with them now. I've lost 26 possible orders now and still counting.

Exactly. It's a 1and1 server configuration problem.

I've heard almost as many bad things about 1and1 as Godaddy.

Hello please help my customers cant shop Pay Pal express wont work. I have made no changes to my Party Craze web site it has been running for 3 years no problems, i have a zen cart hosted by Crazy Domains i spoke with the host about this issue they say its not there end.

Message at checkout reads Pay Pal error cant connect to host > An error occurred when we tried to contact the payment processor. Please try again, select an alternate payment method, or contact the store owner for assistance. () - (7) couldn't connect to host

Please help i am waiting for Pay Pal to answer and as i wait i am losing customers...Thank you

Party Craze:

hosted by Crazy Domains i spoke with the host about this issue they say its not there end.Of course that's what they'd say.
But, the problem is between their server and PayPal. So they need to get involved with fixing it.

Use this CURL testing tool and report back the results:
http://www.zen-cart.com/showthread.php?65680-PayPal-Communications-Response-Testing-Tools&p=434187#post434187

That link also contains more explanation about the cause of (7) errors.

Also get your host to do a traceroute from your server to PayPal's server (the paypal server name is in the results shown by the curl test described in the link above) and have them give you the results. Post the traceroute results here.

Hello thank you i have emailed Crazy Domain and given them this message all i can do now is wait and hope they fix it. Thank you so much very helpful' Have a great day! :hug:

Results came back OK? Curl Test Below

IPNCHECK.PHP - Version 1.3.9

CURL RESPONSE RECEIVED - Communications OKAY
IPN TESTING - Response Received via CURL -- COMMUNICATIONS OKAY

IPN TESTING - Confirmation/Validation response with fsockopen(): FSOCKOPEN() RESPONSE RECEIVED - Communications OKAY

Default method likely to be used for communications is: CURL, with the fallback method being FSOCKOPEN if possible.

Script finished.

At this point no one has emailed me back from Crazy Domains or PayPal and its been 2 days i am losing business don't know what to do? Do i delete my web site and start again? :frusty:

Results came back OK? Curl Test Below

IPNCHECK.PHP - Version 1.3.9

CURL RESPONSE RECEIVED - Communications OKAY
IPN TESTING - Response Received via CURL -- COMMUNICATIONS OKAY

IPN TESTING - Confirmation/Validation response with fsockopen(): FSOCKOPEN() RESPONSE RECEIVED - Communications OKAY

Default method likely to be used for communications is: CURL, with the fallback method being FSOCKOPEN if possible.

Script finished.

That was the ipncheck.php script. It tests communications for IPN traffic, not for Express Checkout.

What about the curltester.php script? That script tests communications used by Express Checkout and Website Payments Pro.

http://www.partycraze.com.au/extras/curltester.php?paypal=1

Results:

7 couldn't connect to host

Array
(
[url] => "https://api-3t.paypal.com/nvp"
[content_type] =>
[http_code] => 0
[header_size] => 0
[request_size] => 0
[filetime] => -1
[ssl_verify_result] => 0
[redirect_count] => 0
[total_time] => 19.99738
[namelookup_time] => 0.002244
[connect_time] => 0
[pretransfer_time] => 0
[size_upload] => 0
[size_download] => 0
[speed_download] => 0
[speed_upload] => 0
[download_content_length] => -1
[upload_content_length] => -1
[starttransfer_time] => 0
[redirect_time] => 0
)

EOF

Your host needs to fix that problem. Give them that link and the output.

DrByte:

Your host needs to fix that problem. Give them that link and the output.

Hello i have just spoken with Crazy Domains on the Phone they say they have no idea and its nothing to do with them so now i am stuck losing orders and have no idea what to do? Is there some one else i might be able to contact that can fix this problem that you know?

Party Craze:

I have made no changes to my Party Craze web site it has been running for 3 years no problems

Party Craze:

Hello i have just spoken with Crazy Domains on the Phone they say they have no idea

Seriously? Are you saying they're refusing to fix the server communication problem that "suddenly" happened on their servers out-of-the-blue?

DrByte:

Seriously? Are you saying they're refusing to fix the server communication problem that "suddenly" happened on their servers out-of-the-blue?

Hello yes that right the tech guy said he has no idea it may be we tampered with our files! We have not touched any thing. I have been getting calls all day from customers who want to shop' What do i do? I am sitting here with no clue how to fix this? Any ideas?