Forums / Addon Shipping Modules / USPS shipping module stopped working 9/9

USPS shipping module stopped working 9/9

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9 Sep 2011, 10:58 PM
#1
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USPS shipping module stopped working 9/9

Version 1.3.8a

USPS module was working fine until today and now it's giving error :

"We are unable to find a USPS shipping quote suitable for your mailing address and the shipping methods we typically use.
If you prefer to use USPS as your shipping method, please contact us for assistance.
(Please check that your Zip Code is entered correctly.)"

or the page is timing out and not loading.
I've removed it for now and the page is at least loading with the flat rate shipping i've turned on.

I've tried uninstalling & removing and reinstalling it fresh and it's still not working. I've searched all over the forums and Addons and can't find help with this.

10 Sep 2011, 1:17 AM
#2
ajeh avatar

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Re: USPS shipping module stopped working 9/9

Please check that you are using the current January 2, 2011 version C of USPS from post #26:
http://www.zen-cart.com/forum/showthread.php?t=171314

and follow the instructions ...

Linda McGrath
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10 Sep 2011, 1:36 AM
#3
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Re: USPS shipping module stopped working 9/9

Yep that was the first thing i did and it didn't work.

I uninstalled, deleted then downloaded the Jan 2nd version, uploaded it and installed it.
still didn't work.

10 Sep 2011, 1:58 AM
#4
ajeh avatar

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Re: USPS shipping module stopped working 9/9

What is the Weight?

What is the Ship From?

What is the Ship To?

What are the settings in the Configuration ... Shipping/Packaging ...

What are the settings if you go to Modules ... Shipping ... and click on USPS in the right hand panel?

Linda McGrath
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10 Sep 2011, 3:12 AM
#5
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Re: USPS shipping module stopped working 9/9

most packages are less than 2lbs

This error was showing for my zip code and every other zip code that tried I mad multiple customers email me with this issue.

everything had been working until today.

Enable USPS Shipping
True

Enter the USPS Web Tools User ID


Which server to use
production

Handling Fee


Handling Per Order or Per Box
Order

Tax Class
--none--

Tax Basis
Shipping

Shipping Zone
--none--

Sort Order
0

All Packages are Machinable
False

USPS Options
Display weight, Display transit time

Domestic Shipping Methods
EXPRESS, PRIORITY

International Shipping Methods
Express Mail Int, Priority Mail International, Priority Mail Int Flat Rate Med Box, Priority Mail Int Flat Rate Lrg Box, First Class Mail Int Package

Debug Mode
Off


Shipping/Packing
	
Title	Value	Action 
Country of Origin	United States	 
Postal Code	98662	 
Enter the Maximum Package Weight you will ship	50	 
Package Tare Small to Medium - added percentage:weight	0:0	 
Larger packages - added packaging percentage:weight	0:0	 
Display Number of Boxes and Weight Status	3	 
Order Free Shipping 0 Weight Status	0	 
Shipping Estimator Display Settings for Shopping Cart	1	 
Display Order Comments on Admin Invoice	1	 
Display Order Comments on Admin Packing Slip	0	 

Date Added: 05/24/2009
10 Sep 2011, 2:55 PM
#6
ajeh avatar

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Re: USPS shipping module stopped working 9/9

Do you have UPS installed? If not, can you install it just to see if that one is working?

What is the Ship to Address that you are using?

Could you go to the Tools ... Developers Tool Kit ... and in the bottom input box enter:
USPS GXG Envelopes

select the Catalog from the dropdown and click Search ...

What comes up?

Linda McGrath
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10 Sep 2011, 3:59 PM
#7
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Re: USPS shipping module stopped working 9/9

I installed UPS and it works fine no problems.

my ship to address is my home address .

Ok so looking up usps GXG Envelopes in catalog
modules/shipping/usps.php

Line #117 : 'Global Express Envelopes' => 'USPS GXG Envelopes',

Line #138 : 'USPS GXG Envelopes' => 'USPS GXG Envelopes**', // ID="12" 'USPS GXG Envelopes'

Line #325 : 'Global Express, Global Express Non-Doc Rect, Global Express Non-Doc Non-Rect, USPS GXG Envelopes, Express Mail Int, Express Mail Int Flat Rate Env, Express Mail Int Legal, Priority Mail International, Priority Mail Int Flat Rate Env, Priority Mail Int Flat Rate Small Box, Priority Mail Int Flat Rate Med Box, Priority Mail Int Flat Rate Lrg Box, Priority Mail Int DVD, Priority Mail Int Lrg Video, Priority Mail Int Legal Flat Rate Env, Priority Mail Int Padded Flat Rate Env, Priority Mail Int Gift Card Flat Rate Env, Priority Mail Int Small Flat Rate Env, First Class Mail Int Lrg Env, First Class Mail Int Package, First Class Mail Int Letter',

Line #327 : array('Global Express', 'Global Express Non-Doc Rect', 'Global Express Non-Doc Non-Rect', 'USPS GXG Envelopes', 'Express Mail Int', 'Express Mail Int Flat Rate Env', 'Express Mail Int Legal', 'Priority Mail International', 'Priority Mail Int Flat Rate Env', 'Priority Mail Int Flat Rate Small Box', 'Priority Mail Int Flat Rate Med Box', 'Priority Mail Int Flat Rate Lrg Box', 'Priority Mail Int DVD', 'Priority Mail Int Lrg Video', 'Priority Mail Int Legal Flat Rate Env', 'Priority Mail Int Padded Flat Rate Env', 'Priority Mail Int Gift Card Flat Rate Env', 'Priority Mail Int Small Flat Rate Env', 'First Class Mail Int Lrg Env', 'First Class Mail Int Package', 'First Class Mail Int Letter'), ', now())");

10 Sep 2011, 4:13 PM
#8
ajeh avatar

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Re: USPS shipping module stopped working 9/9

Could you perhaps send me a PM with your USPS ID so I can just test it and see if there is an issue with it?

Linda McGrath
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10 Sep 2011, 4:18 PM
#9
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Re: USPS shipping module stopped working 9/9

Sure on it's way

10 Sep 2011, 5:09 PM
#10
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Re: USPS shipping module stopped working 9/9

Well ... that works fine ... :blink:

Do you have any other Shipping Modules installed?

If so, do you use Sort Orders on 1 or more of these?

If so, be sure to set a Unique Sort Order on each of your shipping modules ...

Linda McGrath
If you have to think ... you haven't been zenned ...

**Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!**

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10 Sep 2011, 5:16 PM
#11
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Re: USPS shipping module stopped working 9/9

Nope, usps was the only one (until now when it's disabled and I have flat rate turned on).

The only changes i've made recently were to sales tax and that doesn't have anything to do with shipping. No files were changed or moved on the server.

10 Sep 2011, 5:21 PM
#12
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Re: USPS shipping module stopped working 9/9

I think zen cart is trying to play a cruel joke on me. I just reinstalled it and it's now working....:|

http://www.gothfox.com

Can you check and see if it's working for you?

10 Sep 2011, 5:33 PM
#13
ajeh avatar

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Re: USPS shipping module stopped working 9/9

Spookie ... :unsure:

Glad that this is working for you now ... it seemed to work for me on all the addresses that I tested ... :smile:

Linda McGrath
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10 Sep 2011, 5:35 PM
#14
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Re: USPS shipping module stopped working 9/9

I'm betting it was the fault of my host (go daddy).

Thank you so much for helping me out with this, I honestly can't thank you enough for spending your spare time helping a stranger on the internet.

10 Sep 2011, 6:01 PM
#15
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Re: USPS shipping module stopped working 9/9

Not a problem ... you are most welcome ... thanks for the update that this is all working happily now ... :lamo:

Linda McGrath
If you have to think ... you haven't been zenned ...

**Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!**

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13 Sep 2011, 3:43 PM
#16
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Re: USPS shipping module stopped working 9/9

Looks like it broke again after a few days of working. shakes fist

13 Sep 2011, 4:23 PM
#17
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Re: USPS shipping module stopped working 9/9

Has anything changed on your site in the last day or so?

Linda McGrath
If you have to think ... you haven't been zenned ...

**Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!**

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13 Sep 2011, 6:00 PM
#18
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Re: USPS shipping module stopped working 9/9

not a darn thing.

13 Sep 2011, 6:04 PM
#19
ajeh avatar

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Re: USPS shipping module stopped working 9/9

I am starting to wonder if your hosting provider is having issues with the USPS server ...

Have you contacted them to see if there are issues with the USPS server from them or with a port being closed?

Linda McGrath
If you have to think ... you haven't been zenned ...

**Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!**

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13 Sep 2011, 6:11 PM
#20
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Re: USPS shipping module stopped working 9/9

I'm going to call them right now. I'll let you know how it turns out.