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Forums / Built-in Shipping and Payment Modules / Sorry, we are not shipping to your region at this time

Sorry, we are not shipping to your region at this time

Started by dust_bowl on 17 Nov 2011, 1:46 AM · Views: 3,000

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17 Nov 2011, 1:46 AM
#1
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dust_bowl

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Sorry, we are not shipping to your region at this time

I'm using zencart v. 1.3.9

I'm trying to set up a simple shipping rate.

0-15$ shipping is $4.95
15.01-29.99 shipping $6.95
over $30 shipping is free.

But I'm getting this error when I try to check out=
Sorry, we are not shipping to your region at this time

I have read all the FAQ's including the one about the error.
https://www.zen-cart.com/tutorials/index.php?article=162

I still can not figure out what is wrong.
I've tried many different options in the ADMIN/modules/shipping.

All shipping modules are installed.

I have "free shipping options" free shipper configured - true and Free Shipping when Total <= 30

I also have Table Rate true and Shipping Table
$15:$4.95,$29.99:$6.95

Any help would be appreciated.

17 Nov 2011, 1:52 AM
#2
ajeh avatar

ajeh

Oba-san

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Re: Sorry, we are not shipping to your region at this time

If you want Free Shipping Options for orders over $30.00 ... why do you have it set for less than or equal to 30.00 ...

I have "free shipping options" free shipper configured - true and Free Shipping when Total <= 30

Linda McGrath
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17 Nov 2011, 2:04 AM
#3
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Re: Sorry, we are not shipping to your region at this time

<= 30
That is a type error.
Should have been

= 30

17 Nov 2011, 2:06 AM
#4
ajeh avatar

ajeh

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Re: Sorry, we are not shipping to your region at this time

Do you have Zones set on the Free Shipping Options freeoptions shipping module?

Linda McGrath
If you have to think ... you haven't been zenned ...

**Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!**

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17 Nov 2011, 2:57 AM
#5
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dust_bowl

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Re: Sorry, we are not shipping to your region at this time

The Free Shipping Options freeoptions shipping module shipping zone is set to none.

17 Nov 2011, 2:58 AM
#6
ajeh avatar

ajeh

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Re: Sorry, we are not shipping to your region at this time

Go to the Modules ... Shipping ... and click once on Free Shipping Options freeoptions ... and copy the right panel and post it here ...

Linda McGrath
If you have to think ... you haven't been zenned ...

**Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!**

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17 Nov 2011, 3:39 AM
#7
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dust_bowl

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Re: Sorry, we are not shipping to your region at this time

Thanks for the help.
I'm sure there is something I'm missing.

Enable Free Options Shipping
True

Shipping Cost
0.00

Handling Fee
0

Total >=

Total <=
30

Weight >=
0

Weight <=
0

Item Count >=
0

Item Count <=
0

Tax Class
--none--

Tax Basis
Shipping

Shipping Zone
--none--

Sort Order
0

17 Nov 2011, 3:43 AM
#8
ajeh avatar

ajeh

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Re: Sorry, we are not shipping to your region at this time

Change all of these to BLANK rather than 0:

Weight >=
Weight <=
Item Count >=
Item Count <=

Linda McGrath
If you have to think ... you haven't been zenned ...

**Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!**

Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today!]
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17 Nov 2011, 3:54 AM
#9
dust_bowl avatar

dust_bowl

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Re: Sorry, we are not shipping to your region at this time

Sorry I had it that way before.
I have tried it with 0 and with them blank.
Part of me trying to figure it out.

But I did blank them and try it again. I still get the same error.

Again, thanks for the help.
I have tried several settings. I'm sure it is something I'm missing.
But I have searched the forums and I searched the FAQs.
I try to do my homework and do my time before asking for help.
But unfortunately, I do need help.

17 Nov 2011, 3:56 AM
#10
ajeh avatar

ajeh

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Re: Sorry, we are not shipping to your region at this time

If the only field with a value is the:
Total >= 30

Then is should be working for you ...

Do you have a green dot on the Free Shipping Options freeoptions shipping module?

Linda McGrath
If you have to think ... you haven't been zenned ...

**Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!**

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17 Nov 2011, 4:29 AM
#11
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dust_bowl

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Re: Sorry, we are not shipping to your region at this time

Yes, I do have green dot.

17 Nov 2011, 4:43 AM
#12
ajeh avatar

ajeh

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Re: Sorry, we are not shipping to your region at this time

Have you an URL to the Product that you are trying to checkout with that I can see this?

Linda McGrath
If you have to think ... you haven't been zenned ...

**Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!**

Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today!]
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17 Nov 2011, 2:23 PM
#14
ajeh avatar

ajeh

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Re: Sorry, we are not shipping to your region at this time

I still cannot repeat this issue based on what you have said thus far ...

Could you post again what you see in the Free Shipping Options freeoptions right panel now?

Linda McGrath
If you have to think ... you haven't been zenned ...

**Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!**

Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today!]
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17 Nov 2011, 2:34 PM
#15
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dust_bowl

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Re: Sorry, we are not shipping to your region at this time

Actually, the gift certificates work fine.
But every other product that requires shipping causes the error.

You get the error when you have items in the cart, and click "go to check out" then you log in, then you get the error.

Step 1 of 3 - Delivery Information
Shipping Information:
Not Available At This Time
Sorry, we are not shipping to your region at this time.
Please contact us for alternate arrangements.

This is the free shipping options-

Enable Free Options Shipping
True

Shipping Cost
0.00

Handling Fee
0

Total >=

Total <=
30

Weight >=

Weight <=

Item Count >=

Item Count <=

Tax Class
--none--

Tax Basis
Shipping

Shipping Zone
--none--

Sort Order
0

17 Nov 2011, 3:06 PM
#16
ajeh avatar

ajeh

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Re: Sorry, we are not shipping to your region at this time

Could you check your Products and make sure they are not marked as Always Free Shipping and use the setting:

Always Free Shipping: No, Normal Shipping Rules

Linda McGrath
If you have to think ... you haven't been zenned ...

**Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!**

Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today!]
Officially PayPal-Certified! Just click here

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17 Nov 2011, 3:07 PM
#17
ajeh avatar

ajeh

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Re: Sorry, we are not shipping to your region at this time

Also can you switch the settings:
Total >=

Total <=
30

You want Total >= 30 ...

Linda McGrath
If you have to think ... you haven't been zenned ...

**Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!**

Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today!]
Officially PayPal-Certified! Just click here

Try our Zen Cart Recommended Services - Hosting, Payment and more ...
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17 Nov 2011, 4:22 PM
#18
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dust_bowl

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Re: Sorry, we are not shipping to your region at this time

Ajeh:

Could you check your Products and make sure they are not marked as Always Free Shipping and use the setting:

Again thanks for all the help.
All products are marked as Normal Shipping Rules

17 Nov 2011, 4:22 PM
#19
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dust_bowl

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Re: Sorry, we are not shipping to your region at this time

Ajeh:

Also can you switch the settings:
Total >=

Total <=
30

You want Total >= 30 ...

Changed.

17 Nov 2011, 4:40 PM
#20
ajeh avatar

ajeh

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Re: Sorry, we are not shipping to your region at this time

Go to Configuration ... Shipping/Packaging ... and set this to No:

Order Free Shipping 0 Weight Status
If there is no weight to the order, does the order have Free Shipping?
0= no
1= yes

Linda McGrath
If you have to think ... you haven't been zenned ...

**Did YOU buy the Zen Cart Team a cup of coffee and a donut today? Just click here to support the Zen Cart Team!!**

Are you using the latest? Perhaps you've a problem that's fixed in the latest version: [Upgrade today!]
Officially PayPal-Certified! Just click here

Try our Zen Cart Recommended Services - Hosting, Payment and more ...
Signup for our Announcements Forums to stay up to date on important changes and updates!