E-mail logo's won't change

For example, when I get notified an order has been placed, I get the e-mail, open it, and it shows the zen cart logo up top. I changed the picture in emails/header.jpg, but it's not changing. When I right click on the picture in e-mail, the image location is http://www.ponyrparts.com/email/header.jpg, yet, it's showing the zen cart logo when it should be my logo. What gives?

It's cached.

Empty your browser's cache and your email client's cache, and restart your browser and your email client, and the new image will appear.

I am also having this issue. Even after clearing cache on email client and browser, it still doesn't work. Any other workable solution greatly appreciated.

If the file on the server hasn't been changed, then the image in your emails won't be changed either.

DrByte:

If the file on the server hasn't been changed, then the image in your emails won't be changed either.

I am having this same problem. The file has been changed on the server. If I link to it on my server, it shows the correct logo. I have refreshed both caches, and waited for it to fix itself ..2 days later, the emails are still showing the zen logo. I have also, changed the link in the emails to be the ull url instead of the email/header.jpg... still not working.

Update: It was thunderbird.. I purchased a new email program and now it's working.

karyn:

I am having this same problem. The file has been changed on the server. If I link to it on my server, it shows the correct logo. I have refreshed both caches, and waited for it to fix itself ..2 days later, the emails are still showing the zen logo. I have also, changed the link in the emails to be the ull url instead of the email/header.jpg... still not working.

karyn:

Update: It was thunderbird.. I purchased a new email program and now it's working.
Thanks for confirming that it was cached data in your email program that was causing the problem.

I am having the same problem. I uploaded my logo to http://www.petluxuryboutique.com/email/header.gif and it didn't take either. I cleaned out my cache too? Can you help?

Thanks,

Silver

um, clicking that link says access denied

probably should fix that matter first

Dr.Byte:

Now, I guess I really screwed something up!I have no idea what I did!!!?? Does the image have to be a .jpg? That's the only change, now it's a .gif???

Silver

The default settings in the /email/.htaccess allow for jpg, jpeg, JPG, JPEG, gif, GIF, png, PNG types, unless you've changed it there or maybe you've added another .htaccess to the root of your store and turned on something like 'image hotlink protection' which specifically denies access to images not loaded from a web page ... and since emails aren't webpages they would fall into that denial rule.

Dr.Byte:

How in the world do you guys know so much? I had the 'image hotlink protection' on. I took it off and now the image is there. Thank you so much. I can't wait until I can some day be an advisor, like you and Schoolboy and the rest! WOW, what a learning curve!!!

Thanks again,

Silver

Dr.Byte:

For some reason, the logo is still not coming through on my welcome letters? Again, confused.

Thanks,

Silver

Have you checked the email on another computer?

And when you look at the email, can you "view source" to look at the raw HTML behind it? Is it showing the correct image URL? If not, then maybe you need to update your email template files?

Dr.Byte:

Unfortunately, I don't have another computer. The best I could do is copy it into FrontPage and go to html view. The source is showing header.jpg and my logo is a .gif.

I really don't understand because I deleted the zen header.jpg

Silver

If it's still saying header.jpg then you've not told the templates to use header.gif

The templates are in html. I'm not sure how to edit them without messing up the code. I know there is an html editor, should I use that?

Silver

Your email template files are contained in all the /email/email_template_xxxxxxx.html files.

You'll need to use a simple text editor to change the image filename in each of those template files. The line to change in each is:```
<img src="email/[B]header.jpg[/B]" alt="logo" />

Thank you. I will see if there is a simple editor available on the server.

You and some of the other experienced guys here should rewrite the manual! I'm serious, not only could you make a bundle. You could straighten a lot of things out and a lot that isn't even included.

Thanks again,

Silver

The email templates are explained in somewhat technical detail in this FAQ article: http://www.zen-cart.com/content.php?153-how-does-the-html-email-template-system-work