Shippping Charges Not Added to Order

I have the freeshipper module installed for my download products. I've just installed the Zone Rates module for products I will be mailing, I've chosen the "per item" calculation and entered my pricing. I've made sure these items are marked as "Always Free Shipping: No, Normal Shipping Rules". When I add one of these items to my cart, then get to the Order Confirmation page, it says "Shipping Method - Free Shipping" and no shipping charges are added to the total. I'm not sure if there is something else I should be doing.

If someone could please help me with this I would really appreciate it, I really need to get this figured out so I can sell the products I have that need shipping charges added. Thanks.

1. What payment modules are you using? What module is used when these problems occur?
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• WHEN did the problem "start"? How does that compare with other events of your hosting company, changes you've made to your site files/addons, or your admin settings, etc? ~The problem started when I added the Zone Rates module
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As I mentioned in my first post:

I have the freeshipper module installed for my download products. I've just installed the Zone Rates module for products I will be mailing, I've chosen the "per item" calculation and entered my pricing. I've made sure these items are marked as "Always Free Shipping: No, Normal Shipping Rules". When I add one of these items to my cart, then get to the Order Confirmation page, it says "Shipping Method - Free Shipping" and no shipping charges are added to the total. I'm not sure if there is something else I should be doing.

I repeat:> 1. What payment modules are you using? What module is used when these problems occur?
Your URL would also be helpful.

Sorry, I thought you were asking which shipping modules I'm using. The payment modules are "freecharger", "PayPal IPN" and my own module called "Invoice". I tried using the "Invoice" payment option so I wouldn't have to do a PayPal charge. My URL is http://www.bopeepswoolshop.com/zencart

I don't have these items active right now because I don't want anyone to order them until I get this straightened out.

Couple other questions ...

What shipping module(s) are installed?

Are any shipping module(s) installed but not enabled?

What settings are you using in the Configuration ... Shipping/Packaging?

When you go to the Modules ... Shipping ... and click on Zone Rates zones ... what do you see displayed in the right panel in the blue details on this shipping module?

When you go to the Modules ... Shipping ... and click on any other shipping module(s) that you have installed, what is their name and what do you in the right handle panel?

If you go to the Modules ... Order Totals ... and click on Shipping ot_shipping ... what do you see in the right panel?

What shipping module(s) are installed? ~freeshipper and Zone Rates

Are any shipping module(s) installed but not enabled? ~No

What settings are you using in the Configuration ... Shipping/Packaging?

~Country of Origin: United States
~Postal Code: 50662
~Max package weight: 10
~Package tare small to medium: 0:0
~Larger packages: 0:0
~Display number of boxes and weight status: 3
~Order free shipping 0 weight status: 0
~Shipping estimator display settings: 1

When you go to the Modules ... Shipping ... and click on Zone Rates zones ... what do you see displayed in the right panel in the blue details on this shipping module? ~There is nothing in blue here

When you go to the Modules ... Shipping ... and click on any other shipping module(s) that you have installed, what is their name and what do you in the right handle panel? ~Freeshipper:

FREE SHIPPING
**
Enable Free Shipping**
True

Free Shipping Cost
0.00

Handling Fee
0

Tax Class
--none--

Shipping Zone
--none--

Sort Order
0

If you go to the Modules ... Order Totals ... and click on Shipping ot_shipping ... what do you see in the right panel?

Order Shipping Cost
**
This module is installed**
true

Sort Order
200

Allow Free Shipping
true

Free Shipping For Orders Over
$0.00

Provide Free Shipping For Orders Made
both

The Modules ... Order Totals ... Shipping ot_shipping ... with the settings that you are using means ... ALL Orders over 0.00 are Free Shipping ...

This means ... NO Shipping Modules will ever run regardless of what is in the cart ... regardless of the Price, Item count or Weight ...

Now you spoke of:

~The problem started when I added the Zone Rates module

What does that mean if the Modules ... Shipping ... Zone Rates zones is NOT installed?
What did you mean by "I added"? Was that just clicking an Install button? Or did it involve uploading files?

If it is NOT installed and you are NOT using it ... then what is the problem that you are currently having?

Have you one or more products_id to Product(s) that when added to the cart is NOT working right for shipping that we can look at?

The Modules ... Order Totals ... Shipping ot_shipping ... with the settings that you are using means ... ALL Orders over 0.00 are Free Shipping ...

So what should this be then? I don't have a free shipping over a certain amount, it's free shipping for non-shipped items or items that have the shipping charges included in the price.

What does that mean if the Modules ... Shipping ... Zone Rates zones is NOT installed?
What did you mean by "I added"? Was that just clicking an Install button? Or did it involve uploading files?

I clicked in "install" and added my pricing for the zones I want to use. It is installed.

Have you one or more products_id to Product(s) that when added to the cart is NOT working right for shipping that we can look at?

I do, this is one of the items that needs shipping added: http://www.bopeepswoolshop.com/zencart/index.php?main_page=product_info&products_id=483

velvetgirl:

I clicked in "install" and added my pricing for the zones I want to use. It is installed.
Okay, so what are all the settings you've put in for that module?

I think that's what Ajeh was referring to when she mentioned "the right panel".

This is what I have:

Zone Based Rates

Enable Zones Method
True

Calculation Method
Item

Tax Class
Taxable Goods

Tax Basis
Shipping

Sort Order
2

Skip Countries, use a comma separated list of the two character ISO country codes

Zone 1 Countries
US

Zone 1 Shipping Table
1:3.50, 2:5.00, 3:6.50, 4:8.00, 5:9.50, 6:11.00, 7:12.50, 8:14.00, 9:15.50, 10:17.00

Zone 1 Handling Fee
0

Zone 2 Countries
CA

Zone 2 Shipping Table
1:5.00, 2:6.00, 3:7.00, 4:8.00, 5:9.00, 6:10.00, 7:11.00, 8:12.00, 9:13.00, 10:14.00

Zone 2 Handling Fee
0

Zone 3 Countries

Zone 3 Shipping Table

Zone 3 Handling Fee
0

Downloads, by virtue of the Attribute with the Download filename on it, are automatically Free shipping and you will not see the checkout_shipping page, when Products with Attributes that are Downloads are in the cart ...

So if you put a Product in the Cart that is a download such as, the Emerald Mittens for:
/index.php?main_page=product_info&cPath=5_6&products_id=478

and when you hit the Checkout, the first thing you should see is the Payment page, checkout_payment ...

But when you add the Eucalan:
/index.php?main_page=product_info&products_id=483

the product with shipping, you go to checkout and you should see the Shipping page, checkout_shipping ...

However, now you should NOT see the Free Shipping ...

You are seeing the Free Shipping due to the Modules ... Order Total ... Shipping ot_shipping with the Free Shipping enabled and being set to Free Shipping on orders >= 0.00 ...

Go to the Modules ... Order Totals ... Shipping ot_shipping and turn OFF or disable the Free Shipping ...

Now, with Eucalan in the cart, you should see the Zone Rate ... with quantity 1, you should see for the US the charge for shipping of 1:3.50, or $3.50 ...

Now here is an issue you might have, you have Zone Rate zones definitions for the US of:
1:3.50, 2:5.00, 3:6.50, 4:8.00, 5:9.50, 6:11.00, 7:12.50, 8:14.00, 9:15.50, 10:17.00

the problem with that is, when you get 11 products (quantity) in the cart, you have no definition and it will now go to $.00 ...

So if you mean, 10 or more products (quantity) is $17.00, then change the:
10:17.00

to read:
10000,17:00

so that everything beyond your other definitions will be $17.00 shipping ...

If you want more definitions, than you need to define the amounts until you are at the highest that you want to charge and you can then see the last one to:
10000,XX:XX

for that highest charge ...

So in summary ...

Product that is a Download you see only Free Shipping and never see the checkout_shipping page ...

Product that is only Physical Products that ship, you do see the checkout_shipping page and the charges are based on your Zone Rates zones ...

Products with products that are both Product Downloads and Physical Products you will see the Zone Rate zones shipping but the Quantity is only based on the Quantity of the Physical Products and the number of Products that are Downloads will not affect the shipping ...

Does that make sense?

NOTE: After you do everything in the previous posts, understand that the OLD, Buggy, insecure and in other words not safe version of Zen cart that you are using of v1.3.7 ... is very old, very buggy and lacking many features and abilities of the current v1.5 or even v1.3.9h and has many more features such as a simple way to say on the Zone Rate zones shipping what to do about the Zones that you do not have defined ...

It also allows for you to use dollars and/or percentages on the Zone definitions ...

This is handy for when you want everything beyond what you defined to be say 5% such as:
10000, 5%

If I delete the free shipping module then how will that affect the shipped items that have shipping charges included such as this item: http://www.bopeepswoolshop.com/zencart/index.php?main_page=product_info&products_id=479

I'm fine with the quantity limit as it is unlikely any one customer will order more than 10 of these items.

Yes, I just had my php and MySQL versions updated so I am planning on upgrading sometime next week.

That product, you have the customer deciding how much their shipping is by making a a shipping choice in the Attributes ...

That is not, technically, shipping ...

While that will charge on the product the $260 + $36.00 for internation so:
1 x ($260 +$36) = $296.00
2 x ($260 + $36) = $592.00
3 x ($260 + $36) = $888.00)

That will not work on your Zone Rate zones as it counts as quantity 1 and you have that Zone Rate zones setup for Per Item or Quantity ...

But ... you are not necessarily doomed ...

More question ... :cool:

How many Products do you have like that?

How many Products are you going to have that will be Physical Products that will work with the Zone Rate zones shipping module?

What do you want to happen on the Zone Rate zones for shipping not in the US or Canada?

Right, that's why I have the shipping set to Free for this item and I've never had anyone order more than one, the only items this would be an issue for are the Yarn items and Stitch Markers items. Basically the only items that I want to use the Zone Rates for is the Eucalan. For items like the club I referenced, that is shipped in several parts which is why I include the shipping charges in the price. The other shippable items I have included the shipping charges for are all the Yarn items and the Stitch Markers; the reason I've done this for these items is because I can't find a way to set up shipping the way I want to, which is the same way Etsy does - the first item is $XX and each additional item is $XX.

Also, with the Zone Rates outside of US or Canada, I don't plan on shipping the Eucalan anywhere else because I don't want to get into any possible shipping restriction issues.

What about these Yarns in Personal Stash:
/index.php?main_page=index&cPath=27_43

They do not have attributes for:
International (+$6.00)
US/Canada

They just accept a quantity ...

Are these setup based on your Zone Rates zones that you are trying to use?

Or do these need to have the attributes added for:
International (+$6.00)
US/Canada

What is your definition of:
International?

Basically the only items that I want to use the Zone Rates for is the Eucalan.

That sentence confuses me some as you said at one point you want the Zone Rate zones for only item**(s)** for the Eucalan ... so do you mean just this 1 single Product? Or Product(s) several like this Product?

On your Zone Rates zones you have 2 Zones defined for:
US
Zone 1 Shipping Table
1:3.50, 2:5.00, 3:6.50, 4:8.00, 5:9.50, 6:11.00, 7:12.50, 8:14.00, 9:15.50, 10:17.00

CA
Zone 2 Shipping Table
1:5.00, 2:6.00, 3:7.00, 4:8.00, 5:9.00, 6:10.00, 7:11.00, 8:12.00, 9:13.00, 10:14.00

Are you really saying you want to ship for the US:
Handling: $2.00
Per Item (quantity): $1.50

Qty 1= Handling $2.00 + 1 x 1.50 = $3.50
Qty 2= Handling $2.00 + 2 x 1.50 = $5.00
Qty 3= Handling $2.00 + 3 x 1.50 = $6.50
Qty 4= Handling $2.00 + 4 x 1.50 = $8.00
etc. etc. etc.

and for CA you want to use:
Handling: $4.00
Per Item (quantity): $1.00

Qty 1= Handling $4.00 + 1 x 1.00 = $5.00
Qty 2= Handling $4.00 + 2 x 1.00 = $6.00
Qty 3= Handling $4.00 + 3 x 1.00 = $7.00
Qty 4= Handling $4.00 + 4 x 1.00 = $8.00
etc. etc. etc.

And those rates are only for the Eucalan or for many Product(s) "like" the Eucalan ...

And that the Eucalan Product or Product(s) like the Eucalan Product will only be shipped to the US or Canada ... but no where else ...

I know this seems like a lot of questions ... but you have several story lines running for the Products in your shop and then small sets of Products that each appear to need to be treated differently ...