Super Orders v4.0 Support Thread for ZC v1.5.x

Welcome to the new support thread for Super Orders v4.0, for v1.5.x

http://www.zen-cart.com/downloads.php?do=file&id=155

Here's the answer to the most frequently asked question: "What does Super Orders do?"
(which BTW REALLY IS explained in detail in the readme for those who REALLY wanna know.. it doesn't hurt to download the fileset..)

PURPOSE & AIM

Super Orders is exactly what its name implies: Zen Cart's default order management on steroids.

It's more in all the areas Zen users are asking for more:

• More order control

• "Batch Form Printing" and "Batch Status Updating" including support for PDF invoices.

• "Batch Form Printing" and "Batch Status Updating" both offer expanded order search options.

• Editing of hidden "admin only" comments

• “Split Orders” allows you to split individual lines on an order. So for example:

  Customer orders:        
  3 Super Widgets
  4 Super Duper Widgets
  
  You've only got 3 of the Super Duper Widgets in stock. With Split  Orders,       you can move the Super Duper Widgets to another order  creating a new       (child) order which is split from the parent  (original)       
  
  So you will end up with 1 order (parent) with 3 Super Widgets and a child       order with 4 Super Duper Widgets.
  

• More thorough data

• Order payment tracking -- allows shopowners to enter and track order payment details (check, money orders, etc.) Payments made via Authorize.net, Linkpoint and PayPal are entered for you automatically. Send customer payment notification/verifications

• Order refund tracking -- allows shopowners to enter and track order refund details. Send customer refund notification/verifications

• More detailed reports

• EASY integration* with Edit Orders, USPS Click-N-Ship, Fedex Automated Labels, and Ty Package Tracker

• More navigation options

• More shortcut icons on the orders listing screen. Now there is a corresponding shortcut icon on each order line that matches the buttons that appear in the sidebox
  *Edit Orders, USPS Click-N-Ship, Fedex Automated Labels, and Ty Package Tracker MUST be installed to use these built-in integration features

That said I STRONGLY suggest that anyone THINKING about this mod download it and READ the readme.. The readme goes into a LOT more detail about what Super Orders can do.. It should answer any questions about what this mod provides..

If you are upgrading you too should read the readme file BEFORE you upgrade.

Lastly I want to ask a SMALL favor.. :smile:

When posting bugs/issues about Super Orders v4.0, it's a WHOLE LOT more helpful to resolve them if you post details. Just saying "it's broken" or "doesn't work" does not provide nearly enough information to help YOU resolve YOUR issue.:smile:

Please provide as MUCH information as possible including the version of Zen Cart you are running, the version of Super Orders you are running, any other add-ons you may have also installed.. Also hosting/server information (PHP versions, mySQL versions, hosting provider etc) is helpful too.

AND if you're REALLY detail oriented, tell us the install sequence/method you used to install Super Orders.:smile:

Version 4.0.3 is now available for download on zen-cart's website, however, when I installed it, there is something wrong with the file encoding... (it looks like your using a mac)..

When I click on "Shipping Label" or "Package Slip" I get the error:

Parse error: syntax error, unexpected T_REQUIRE_ONCE in path/to/admin/super_shipping_label.php on line 2

However, when replacing the files from Version 4.0.2, it works just fine.

I am using Windows 7 and FileZilla for FTP.
Can you re-produce this problem?

I went through and compared all files, and it seems the following files are either encoded wrong, or something else happened.
I just used the files from version 4.0.2 to replace these 3 files, and it all works good now.

The files at fault:

/admin/super_batch_pages.php
/admin/super_shipping_label.php
/admin/packingslip.php

Let me know if you want anymore information.

cherven:

Version 4.0.3 is now available for download on zen-cart's website, however, when I installed it, there is something wrong with the file encoding... (it looks like your using a mac)..

When I click on "Shipping Label" or "Package Slip" I get the error:

Parse error: syntax error, unexpected T_REQUIRE_ONCE in path/to/admin/super_shipping_label.php on line 2

> 
> However, when replacing the files from Version 4.0.2, it works just fine.
> 
> I am using Windows 7 and FileZilla for FTP.
> Can you re-produce this problem?Not using a Mac.. I tested these files before I packaged them up.. So no I can't reproduce this issue..

> **cherven:**
>
> I went through and compared all files, and it seems the following files are either encoded wrong, or something else happened.
> I just used the files from version 4.0.2 to replace these 3 files, and it all works good now.
> 
> The files at fault:
> ```
/admin/super_batch_pages.php
/admin/super_shipping_label.php
/admin/packingslip.php

Let me know if you want anymore information.There are NO SIGNIFICANT differences in theses three files between the 4.02 version on my site and the 4.0.3 version in the Zen Cart downloads.. The ONLY material differences between 4.0.2 and 4.0.3 are changes to some language files and the auto-installer files required to make other admin profiles work properly with Super Orders.. whatever issues you are experiencing may be as a result of a corrupted download or FTP upload corruption.. I cannot reproduce any issues as you have described..

DivaVocals:

Not using a Mac.. I tested these files before I packaged them up.. So no I can't reproduce this issue..

There are NO SIGNIFICANT differences in theses three files between the 4.02 version on my site and the 4.0.3 version in the Zen Cart downloads.. The ONLY material differences between 4.0.2 and 4.0.3 are changes to some language files and the auto-installer files required to make other admin profiles work properly with Super Orders.. whatever issues you are experiencing may be as a result of a corrupted download or FTP upload corruption.. I cannot reproduce any issues as you have described..

Hi Diva,
Is there a database change I need to make to get 4.02 to work with the other admin profile?

badarac:

Hi Diva,
Is there a database change I need to make to get 4.02 to work with the other admin profile?I did not create any kind of 4.02 to 4.03 patch fileset..

to update 4.0.2 to 4.0.3, download 4.0.3.. Login into admin.. re-upload all the files in the "Base Files" folder -- making sure to make all the correct admin and template folder changes as requires.. (I am in the airport and I cannot remember ALL the file changes.. I just know they are in the "Base Files" folder). Click any link in the admin to re-run the auto-installer.. Should make all the changes you are looking for..

ETA: the invoice file in the "Core Files" folder also changed.. Just to be SURE you got ALL the changes.. I would simply just re-install the entire package..

Hello,

I am using superorders 3.0 with zencart 1.3.9.h

The issue I am having is that in the super packing slip when I go to print or print preview the word True shows up under the QTY header right next to the qty of the ordered item or items.

I know the qty is been called from somewhere and then getting inserted in the packing slip, but I can not figure out why or where this would be coming from. It does NOT show up on the invoice.

Any suggestions?

I installed Super Orders, but having a few issues.

Installed on a new install of Zen 1.5.0, the version uploaded on Sept 21.

Issues I'm now having:

1.Every time I log into the Admin, i get a green bar at the top, telling me I have successfully installed super orders. That notification won't go away.

2. If I go to Configure>Super Orders, I can't make any changes, for instance, I click on the Standard Packing Slip - Show Images and try to change to No, but when I click, I get a text bar on the side that is empty, with a heading says "Please make any necessary changes" I type NO into this box, then click on UPDATE, and nothing happens, it just refreshes the page, no changes.

3. I don't show the ability to split an order.

4. When I go into BATCH FORM PRINTING, and I click on the option to print forms, I get an error.

Parse error: syntax error, unexpected T_GLOBAL in /home/MYSITE/public_html/MYADMINFOLDER/super_batch_pages.php on line 1

5. When I click on PACKING slip from the CUSTOMERS>ORDERS page, I get an error there too,

Parse error: syntax error, unexpected T_REQUIRE_ONCE in /home/MYSITE/public_html/MYADMINFOLDER/packingslip.php on line 2

6. Same when I click on Shipping Label:

Parse error: syntax error, unexpected T_REQUIRE_ONCE in /home/MYSITE/public_html/MYADMINFOLDER/super_shipping_label.php on line 2

I had a few other errors that were happening, so I re-uploaded all of the files, and it seems to have resolved some issues, but not everything....not sure what to try from here.

I also can't change the store phone and store fax, i get the same issues as when I try to change anything in the Configuration>Super Orders

paperthreads:

1.Every time I log into the Admin, i get a green bar at the top, telling me I have successfully installed super orders. That notification won't go away.
I am not able to duplicate this behavior. Do you get a bar on the top saying something like "'The auto-loader file has not been deleted..."? My first inclination would be permissions for your hosting environment are incorrect or your hosting provider does not fully support PHP "unlink".

Hint: the webserver needs to have write access to the /admin/includes/auto_loaders directory.

Of the above concerns, I was able to fix the following:

5. When I click on PACKING slip from the CUSTOMERS>ORDERS page, I get an error

FIXED this by replacing the packingslip.php from my original Zen Cart install files.

6. Same when I click on Shipping Label:

FIXED this by downloading the previous version of Super Orders, and replacing the super_shipping_label.php from that set of install files.

The auto_loaders directory folder has 755 as it's permissions. I do not get a bar at the top saying the auto-loader file has not been deleted...", only the "green" colored bar with the success on the install message.

I also installed edit orders today, and the same thing with that showing up at the top banner as "success with install" and not going away, so it must be a problem with how that is updating on my server, but I don't know how to change it or fix it.

Yuck, are there any debug files in the log folder? Maybe one of the SQL statements failing before the installation script ends?

If you get some time, if you can look through the installation script and see if all the changes it makes actually occurred... Or if nothing else (personally I hate doing this), you could periodically add some debug messages to the installation script.

Thank you for that "hint"

What I did to FIX the problem with the banners, was renamed the files in my auto_loaders folder config.so.php, and that seemed to fix:

1. the problem with the "success with install" message at the top is now gone.

2. I am now able to edit all the items in MY STORE (fax and phone numbers) as well as make changes appropriately in the Super Orders menu under Configuration.

The only errors I'm still getting are in the BATCH PRINT FORM page, when I click on any of the options, Invoices, Packing Slips, or Shipping labels, and then click on PRINT FORM, I get the following error still:

Parse error: syntax error, unexpected T_GLOBAL in /home/MYSITE/public_html/MYADMIN/super_batch_pages.php on line 1

For anybody who is having issues, try the fixed version here:
http://www.2shared.com/file/LDQccxnW/super_orders_4-0-4_final.html

I changed all the files to Unix Encoding, Instead of mac, and mixed (which was causing problems for me)
I Also fixed the problem when clicking on Payment or Purchase Order.

Let me know if this solves your problems, and if any problems still exist.

paperthreads:

Thank you for that "hint"

What I did to FIX the problem with the ... [ 1) and 2) ] ..., was renamed the files in my auto_loaders folder config.so.php.
...

Awesome. I wonder how the file ended up having a different name?

DivaVocals:

Not using a Mac.. I tested these files before I packaged them up.. So no I can't reproduce this issue..

I can verify the zip file downloaded from the zen-cart plugins section does include files containing only a CR as the line terminator. Windows uses CRLF and Unix uses just LF.

This was not an issue for me because the software I use for SFTP / FTP / FTPS automatically determines the current line terminator character(s) for both the file being sent and the remote host. It then converts known text files to the correct line terminator when uploading.

I do not use FileZilla, but unless it has the .php extension set as "text" most likely FileZilla will upload the files as binary... This could be the cause of some problems. It would not be a bad idea IMHO to repack and repost to the plugins section with the line terminators in all *nix format just to make life easier for those who may unpack directly on the host or use a tool which does not treat .php files as text when uploading.

gokeypa:

Hello,

I am using superorders 3.0 with zencart 1.3.9.h

The issue I am having is that in the super packing slip when I go to print or print preview the word True shows up under the QTY header right next to the qty of the ordered item or items.

I know the qty is been called from somewhere and then getting inserted in the packing slip, but I can not figure out why or where this would be coming from. It does NOT show up on the invoice.

Any suggestions?
You can start by posting in the correct support thread for the version of Zen Cart/Super Orders you are using..

deleted

cherven:

For anybody who is having issues, try the fixed version here:
http://www.2shared.com/file/LDQccxnW/super_orders_4-0-4_final.html

I changed all the files to Unix Encoding, Instead of mac, and mixed (which was causing problems for me)
I Also fixed the problem when clicking on Payment or Purchase Order.

Let me know if this solves your problems, and if any problems still exist.It would be helpful to provide details of this issue... Also it's better if you send potential bugfixes to me to test, evaluate and re-submit, OR you can submit an update to the downloads section.. This is better than having folks having to download two sets of files to install this add-on..

paperthreads:

I also installed edit orders today, and the same thing with that showing up at the top banner as "success with install" and not going away, so it must be a problem with how that is updating on my server, but I don't know how to change it or fix it.You need to contact your host as lhungil suggested in his earlier post..

I did add to the downloads section, just waiting for it to get approved.
And the link I posted above isn't just a bugfix, it's the complete package.

The problem with the Packaging Slip, and Invoice links not opening was caused by the Mac Encoding.
The problem with the Payment and Purchase Order was caused by this being commented out...

File: YOUR_ADMIN_FOLDER/includes/extra_datafiles/super_orders_defines.php

define('FILENAME_SUPER_PAYMENTS', 'super_payments');