Customer doesn't want to receive ANY emails

I have a customer who just signed up for an account. She objected to getting the standard "welcome" message, and is now demanding that she get NO emails at all from my store. Is there a way to do this? I only send the welcome message and the standard messages when a customer places an order (confirmation of the order and confirmation that the order has shipped.)

I don't consider these messages spam but evidently she does, as when I responded to her demand I got this reply from her:

This email is sent in accordance with the US CAN-SPAM Law in effect
01/01/2004. Removal requests can be sent to this address and will be honored
and respected

Any suggestions? I'm probably just going to delete her account but want to make sure I am not violating any laws here...

Change her email address to yours or some account you set up for the purpose. She won't be able to log in anymore, but you don't need this kind of business anyway.

can you go in through admin to her account and just change the email address? Of course that means she won't be able to log in, so that is the same as deleting the account, so maybe it's just easier to delete the account. It doesn't sound like she'll be back anyways. Of course if she does try to come back and you've deleted her account you'd have to respond to her "where's my account" complaint via email.

Edit: Dang, someone beat me to it - I must type faster....

will most likely do that or just delete her account (can't figure out WHY she signed up for one in the first place!) but still interested in knowing if there's a way to accomplish her request.

lavs:

(can't figure out WHY she signed up for one in the first place!)
Is it mandatory on your site (default) or have you installed a COWOA add-on module?

I'm hoping I can avoid deleting the account (although she already sounds like more trouble than she's worth). I also want to make sure that I'm not "spamming" her.

lavs:

will most likely do that or just delete her account (can't figure out WHY she signed up for one in the first place!) but still interested in knowing if there's a way to accomplish her request.

There's no way i know of to turn off emails by customer without writing code, and no mod that will do that.

It is mandatory that customers sign up for an account before they can place an order, the default.

If it was me then I'd just delete her account and then install the check-out-without-account module so that in the future the only customers you collect data from are the ones that specifically opt in.

deleted her and will install that module. Thanks for the help!

I highly doubt COWOA will affect the order and shipping e-mails; of course, there is probably nobody except this customer who would object to receiving those.

good point. I've deleted her (easy way out :smile:) but will probably install the COWOA anyway.

Change the email then wait for here to b:censored:h about not being informed about here order. Some people have a masters degree in being a pain the ********

so true :-) The stupid thing is that she hasn't actually ordered anything, just violently objected to the "welcome aboard" message, which I wouldn't consider "spam" anyway.

gjh42:

I highly doubt COWOA will affect the order and shipping e-mails; of course, there is probably nobody except this customer who would object to receiving those.

Good point - it shouldn't, it would just get rid of that one initial "you now have an account" email. But the shipping email is by individual order (at least on my store) the original order goes to status of processing or pending depending on payment type. When the administrator changes it to shipping the email is sent - but the admin can also check that little box below the status that says "No email" and then the customer doesn't get notified.

true, forgot about that. I think the COWOA will be a good option for my store, and really -- this customer has already been way more of a PITA than she is worth to me.

Or just manually edit her customer account record (phpMyAdmin) and set her customers_email_format to "NONE" instead of "TEXT" or "HTML". Then she'll never get any emails.

joejoejoe:

If it was me then I'd just delete her account and then install the check-out-without-account module so that in the future the only customers you collect data from are the ones that specifically opt in.

COWOA still sends an email upon completing an order! :laugh:

lavs:

true, forgot about that. I think the COWOA will be a good option for my store, and really -- this customer has already been way more of a PITA than she is worth to me.
if she hasn't ordered anything just ban her email address sounds like she just likes to wine and complain

I would have replied with:

You are receiving this email on [email protected] because you subscribed by registering with STORE NAME.

Therefore it is NOT spam, she opted in.

I would then immediately purge her account and never let her register/order from you.
That customer would quibble over a penny or b*tch because USPS delayed the order.