New Zenner
- Join Date:
- Jun 2007
- Posts:
- 66
- Plugin Contributions:
- 0
PayPal's no refund policy is suppose to refund double charges
Under PayPals (PP) new no fees reversal for refunds (to my customers) I am suppose to get the fees refunded if it is a double charge. Like the customer uses a cCard and my site has to wait for PP to talk to their card, then their card approves, then PP send the approval back to my site. As fast as all this is, for as much as what is happening, the customer hits the approve button twice, because they don't think anything is happening, and when I refund the money on the second order my fees do not come back. I have to call PP and they said I will have to call every time. If this happens to be their policy they bumped their heads (But we won't go there). Any suggestions on what to do here. I have tried to use the Authorize VS/over Sale and I have had too many customers log into their PP acct to see the double entry and flip out.
