Admin Login Page works with Apple Safari but NOT with Windows 10 M/S Edge, Chrome, Et

We are Using Zencart V 1.5.7d , PHP V 7.4.33, SSL Certificate Installed, hosted in a GoDaddy VPS with CENTOS 7 (Plesk).

URL Structure: https://www.MYDOMAIN.ca/Store/ADMIN-Folder/index.php?cmd=login

The installation works well with my Apple Safari Web Browser.
Further, I have added about 45 Items and installed, tested & verified BOTH PayPal and SQUARE Payments.

ALSO Working on Apple with Firefox

ALSO Working on Apple with Google CHROME

We have Tried WINDOWS 10 and WINDOWS 11 with Both M/S Edge and Firefox - both Browsers Give a FILE 404 - Not Found ERROR Message.

With brand new laptop with Windows 11 with EDGE Browser - we get the same Page Not Found Error.

I'm wondering if anyone else has seen this & what can be done to fix the problem.

Thanks!

Bryan

One thing that comes to mind is that GoneDaddy may have slipped a newer PHP in on you without telling you. Where you can access the admin, make sure that the Version option reflects a PHP level of 7.4 and not something else.

Another is a case error in entering the data. Entering Admin vs admin, etc.

If you can reach the store but not the admin on the windows machines, I'd verify the YOUR_ADMIN/includes/configure.php for accuracy as well. Does the admin setting for https match the store.

Just thoughts thrown out there to maybe shed some light on what's really going on.

Thank You dbltoe for your quick response!

Yes we are able to Browse the Store using either Apple or Windows Browsers.

The issue is that we are unable to get the Admin Login Page when using the Windows Based Browsers.

I've re-checked the GoDaddy Admin - the PHP Version is 7.4.33 - there are Several Available ranging from V 5.2.17 up to V 8.3.28

I've also checked the YOUR ADMIN/includes/configure.php file

The following "define" statements appear to be correct:

define('HTTP_SERVER', 'https://www.growatthepros.ca');

define('HTTP_CATALOG_SERVER', 'https://www.growatthepros.ca');
define('HTTPS_CATALOG_SERVER', 'https://www.growatthepros.ca');

define('DIR_WS_CATALOG', '/Store/');
define('DIR_WS_HTTPS_CATALOG', '/Store/');

The next one showing the path to the Store is also correct, as there is an existing CMSMS web site.
The Store directory is inside the CMSMS-2-2-16 directory.

define('DIR_FS_CATALOG', '/var/www/vhosts/growatthepros.ca/httpdocs/CMSMS-2-2-16/Store/');

The server also allows me to define the Document Root as:

httpdocs/CMSMS-2-2-16

Is it possible that I need to Add the part " CMSMS-2-2-16 " to:

define('HTTP_CATALOG_SERVER', 'https://www.growatthepros.ca');

and to:

define('HTTPS_CATALOG_SERVER', 'https://www.growatthepros.ca');

Any more thoughts?

Again, Thanks!

Bryan

I think you might be in the case mentioned here:

/**
 /**
 * Note about DIR_WS_ADMIN
 * The DIR_WS_ADMIN value is now auto-detected.
 * In the rare case where it cannot be detected properly, you can add your own DIR_WS_ADMIN definition below.
 */

Adding this line might solve your problem:

define('DIR_WS_ADMIN', '/Store/YOUR_ADMIN/');

Or without 'Store' perhaps...

If your site is under CMSMS-2-2-16/Store/ and your webserver is configured to deliver CMSMS-2-2-16/Store/ then you should configure your site to CMSMS-2-2-16/Store/ too.

At least it would be one straight method to setup the webserver to deliver CMSMS-2-2-16/Store/

See below, your security might be an issue with edge. I am however, able to view it in edge.... So clear your cache, network cache too and see if it is resolved.

~Melanie