URGENT!!! Live cart SCREWING UP my customer orders!! HELP PLEASE

My cart has been live for at least 2 months. It has been smooooth sailing on orders. I am up to over 300 customers and growing everyday.

I have NOT changed any settings or anything since this time, I have a SECURE admin, SECURE server for orders, and all of a sudden - WHAM!! TODAY IS A NIGHTMARE!!

I have this one customer we will call JANE DOE. The last 3 orders I have received have JANE DOE as the CUSTOMER NAME, then the SHIPPING, PAYPAL, etc are all from the BILLYBOB. These are REAL PEOPLE, and a wacked out database or whatever tracks this stuff in my ZENCART. MY CART DOESN'T EVEN SHOW BILLY BOB as being a customer (WHO IS THE ONE THAT PAID VIA PAYPAL, AND WHO HAS THE SHIPPING INFO LISTED), but they REAL CUSTOMERS!!

JANE DOE is also a REAL customer who is furious that she has all of these orders piled up in her account page.

My other customers are FURIOUS that they show no order history! NEW CUSTOMERS trying to log on are FURIOUS that they cannot log on to CREATE A NEW ACCOUNT without the name JANE DOE stuck as their account name????

This all happened this morning out of the blue, I wasn't even logged onto the computer at the time, what the heck has happened to my ZENCART?????

HOW CAN I FIX THIS ASAP, PLEASE, My business is ruined if I cannot correct this and I am losing orders and customers................

:shocking: :shocking: :shocking:

Can you pls provide a link to your live site so that we can take a peak. It imight just give us some clues to what is going on.

Second do you have access to phpMyAdmin on your hosting account, (possibly thru cpanel)

It is also worth checking with your hosting provider to see if they have changed anything, e.g. phpv version, mysql version. etc

More technical infos might help. It seems like the address book or customers id seassion is being shifted - did it happen more often (with other customrs)? Are you being listed in the search engines with zen seassion ids (zenid)?

Anything else that might be good to know?

Hi,
I am lost on what you are asking about the Zen Sessions stuff? Can you simplify, please.

The main problem is I have JANE DOE, who only placed ONE ORDER, showing THREE ORDERS under her name.

When I look at all 3 of those orders in the ADMIN section, I see JANE DOE as the customer, but BILLY BOB as the SHIPPING ADDRESS, UNDER THE PAYPAL BLOCK info with his correct email, correct paypal payment, etc.

HOW did my customers place orders under someone else's CUSTOMER NAME without truly loggin into the site, and without truly creating accounts???

These two customers that are under JANE DOE's ACCOUNT tell me that they created accounts, but nothing ever came through from them saying they actually created accounts.

UPDATE: A customer just wrote me saying, "I AM TRYING TO CREATE AN ACCOUNT AND IT KEEPS TELLING ME I AM JANE DOE," I want my own account!!"

I replied to this customer to hit LOG OUT if JANE DOE was showing as logged in, and to go back to LOG IN, scroll down, enter the user information and keep going.

OKAY, She replied that this worked and now JANE DOE is GONE off her account.

Why is this ONE PERSON staying LOGGED IN on other people's accounts??
Help me, please. If I can send the website link privately, tell me how. I do not want to publicize my website here as having problems.

THANKS SO MUCH FOR YOUR HELP! I'm totally lost, my website has been great up to now. Just perfect with the exception of missing those CREDIT CARD EMAILS haphazardly. It seems that when 2 or 3 customers place order at the SAME TIME, I am only getting 2 of the emails with the MIDDLE 8 NUMBERS, and the other one is lost in cyberspace. I have solved this by just calliing my customers and asking for those 8 middle numbers, but that is still a mystery...........

Thanks so much!!!!:wacko: :lookaroun :cry: :eek:

we are asking you to give us some more info.

a url to your website

also

your php version
your server sodtware
your mysql vesion

if you do not know the above, then ask your hosting provider

I asked how I can send my URL privately as I do not want it posted here on this forum as having problems. Is there a way to instant messenger it or something?

Server/database host: POWWEB
Server OS: FreeBSD 4.11-RELEASE
Database: MySQL 4.1.15-log
Server Up Time:
PHP Version: 4.4.2 (Zend: 1.3.0)
HTTP Server: Apache/1.3.34 (Unix) FrontPage/5.0.2.2635 mod_ssl/2.8.25 OpenSSL/0.9.7d PowWeb/1.1

Is this all you need? This is found under TOOLS ==> SERVER INFO for future reference if anyone cannot find theirs. There is also a ton more info there if I need to look up anything else about the server.

THANKS!!!!

I am considering deleting the ORDERS from Jane Doe's account where they do not belong.

Is there a way to MOVE them from JANE DOE to BILLY BOB's account where they do belong, or do I just delete them from my ORDER ROSTER so they will go away and not show up on JANE DOE'S incorrect account?

I am afraid if I delete them, then I have no proof this customer actually placed an order with me, although they both paid via paypal.

What do I do, I prefer to move them from the wrong customer to the actual customer where they actually belong???

THANKS

If you like you can pm me via your control panel here on the site. Be sure to activate your account for pms in the config settings first.

I will help you fix this problem fast (commerc.)

I am having an error very similar to this and can't seem to find any reasoning for it.

What happens is a customer goes to login, whether purchasing or using the "freebie" card. They go to there profile, and see someone elses order, clicking on view shows the order, allows them to download and the address of the said other customer.

They will also see some of there previous orders.

When I looked in my admin for this, I have customer accounts for both people, however, on invoices for different days, the ips are the only thing that are matching, everything else is different in the order.

Bother customers say they do not know each other.

This is not happening with every person, but just certain people and I can not find any rhyme or reasoning for it.

I would greatly appreciate any help or advice someone can give me.

Seamstobesew ... do you have an URL to your site that we can peek at?

How are your sessions setup?

What version php are you running?

What version Zen Cart?

Do you have links anywhere that include the zenid?

Seamstobesew ... do you have an URL to your site that we can peek at?
How are your sessions setup?
What version php are you running?
What version Zen Cart?
Do you have links anywhere that include the zenid?

Heya Ajeh,

the site is http://www.gbd.com
PHP Version: 4.4.2 (Zend: 1.3.0)
Zen Cart 1.2.6

Other than Session Dir:
I don't wish to paste full path, but will do this: /store/cache
Cookie Domain True
Force Cookie Use False
Check SSL Session ID False
Check User Agent False
Check IP Address False
Prevent Spider Sessions True
Recreate Session False
IP to Host Conversion Status True

Would the zenid be the customer id#? I am unsure of that question in order to help you out.

Marian

The zenid is the one you see on the first click when you hit your site with a clean browser ...

Where are you storing your sessions? In files? Or in the database?

Switch to database if you are using files ... you will find this in your files:

/includes/configure.php

/admin/includes/configure.php

NOTE: You should also consider upgrading to at least v1.2.7d if not v1.3.0.1 ...

I am using the database according to the configure.php file.

As to zenid... still confused, is that whats in my address bar of the browser?

Marian

As to upgrading, well it's my intention to upgrade, but since I am currently on trip home. (it's not a vacation, I have a sick parent to tend to, it's simply not feasible at this time, I would just like to fix this problem as I've had 3 customers in two days now say something about this, one loaned me her password and login and I looked at it, I was simply astonished to actually see 2 different names on one profile and 2 different orders, because it's important my customers feel my site is secure, I don't need to have this happening.

Marian

Open a clean browser and go to:
http://www.gbd.com/store

Now click a link ...

See in the URL the &zenid=really_long_code_here

That is the zenid or session id

You never want this to be posted in emails, forums, advertisements, newsletters, newsgroups, etc, etc, or you will be doomed ... :eek:

Well to my knowledge on the session id... zenid... there are none.

&zenid=b64bd640631060a70ff934e4f0e0555d

I gather your meaning that type of thing. I get this sometimes when clicking on info pages, but when I link to the pages on the main page site announcement each week, I always remove the "&zenid=b64bd640631060a70ff934e4f0e0555d" because I know it doesn't need to be there in order to get to the page.

As to newsletter postings, I do not do these, the owner of the site does these and she may have done some of this without realizing she should remove that part, as it is, I seem to correct a few things she does each week as is, and she even uses "tiny url" in order to create tiny urls for the newsletters. I can do nothing in that respect except ask her to watch those postings.

But the thing is, how does that affect several customers showing up in one persons profile, and how is it going to get fixed?

Marian

Having a similar error to the above.....but no clue where to look to fix!

https://www.scrappindigikreations.com/cart

Session Directory /home//cart/cache
Cookie Domain True
Force Cookie Use False
Check SSL Session ID False
Check User Agent False
Check IP Address False
Prevent Spider Sessions True
Recreate Session False
IP to Host Conversion Status true

It seems if a customer does not log off just shuts their browser window the session does not close! The next customer visits and the previous customer is still logged in! If the customer logs in and logs off no problem! I have tried this several times with the same result! Is there a way to force a log off when the customer closes their browser!

Thanks in advance for any help

ok found the problem there were links with zenid's!

Hope I have fixed this by doing a relatively smooth upgrade to 1.3.0.1 also folder name change so that should negate any previous links!

Thanks Zen Team for a get product