Email SMTP issues (needed 'smtpauth' instead of 'smtp')

**Hi- I'm with Fasthosts for web hosting and I'm having trouble getting the cart set up so that emails are actually sent. Given the informatioon below can anyone tell me where I'm going wrong, and how to rectify any mistake I've made.

Current email options:**
E-Mail Options
Title Value Action
E-Mail Transport Method smtpauth
E-Mail Linefeeds LF
Use MIME HTML When Sending Emails false
Verify E-Mail Addresses Through DNS false
Send E-Mails true
Email Archiving Active? false
E-Mail Friendly-Errors false
Email Address (Displayed to Contact you) [email protected] Info
Email Address (sent FROM) [email protected]
Emails must send from known domain? No
Email Admin Format? TEXT
Send Copy of Order Confirmation Emails To [email protected] Info
Send Copy of Create Account Emails To - Status 0
Send Copy of Create Account Emails To [email protected]
Send Copy of Tell a Friend Emails To - Status 0
Send Copy of Tell a Friend Emails To [email protected]
Send Copy of Customer GV Send Emails To - Status 0
Send Copy of Customer GV Send Emails To [email protected] Info
Send Copy of Admin GV Mail Emails To - Status 0
Send Copy of Customer Admin GV Mail Emails To [email protected] Info
Send Copy of Admin Discount Coupon Mail Emails To - Status 0
Send Copy of Customer Admin Discount Coupon Mail Emails To [email protected] Info
Send Copy of Admin Orders Status Emails To - Status 0
Send Copy of Admin Orders Status Emails To [email protected] Info
Send Notice of Pending Reviews Emails To - Status 0
Send Notice of Pending Reviews Emails To [email protected] Info
Set "Contact Us" Email Dropdown List
Allow Guest To Tell A Friend false
Contact Us - Show Store Name and Address 0
Send Low Stock Emails 0
Send Low Stock Emails To [email protected]
Display "Newsletter Unsubscribe" Link? true
Audience-Select Count Display false
SMTP Email Account Mailbox [email protected]
SMTP Email Account Password
SMTP Email Mail Host mail.petpromises.co.uk
SMTP Email Mail Server Port 25
Convert currencies for Text emails £,£:€,€

I have also tried SMTP only, and used smtp.petpromises.co.uk and the mail server IP address. None of this has resulted in the cart sending an actual email. Here are the details on my techsupp.php doc:
Server Info
* Webserver: Microsoft-IIS/6.0
* Server Free Disk Space Reported = 0 GB
* MySQL Version Reported =
* PHP MySQL Support = ON
* PHP PostGres SQL Support = OFF
PHP Info
* PHP version: 4.3.2
* PHP API version= cgi-fcgi
* PHP Safe Mode= OFF
* PHP Register Globals = OFF
* PHP set_time_limit (max execution time) = 30
* PHP Disabled Functions =
* PHP open_basedir =
* PHP Sessions Support = ON
* PHP session.auto_start = OFF
* PHP session.use_trans_sid = OFF
* PHP session.save_path = \vhosts3share01\phpsessions$
* PHP Magic_Quotes_Runtime = OFF
* PHP GD Support = OFF
* PHP ZLIB Support = ON
* PHP OpenSSL Support = OFF
* PHP CURL Support = OFF
* PHP File Uploads = ON
* PHP File Upload Max Size = 2M
* PHP Post Max Size = 8M
* PHP File Upload TMP Dir =
* PHP XML Support = ON
* PHP FTP Support = ON
* PHP PFPRO Support = OFF
* PHP Sendmail_FROM = [email protected]
* PHP Sendmail_PATH =
* PHP SMTP Settings = 213.171.216.21
* PHP include_path = .;c:\php4\pear
Webserver/Page Info
* HTTP_HOST= "www.petpromises.co.uk"
* HTTPS= "off"
* HTTP_USER_AGENT= "Mozilla/5.0 (Windows; U; Windows NT 5.1; en-GB; rv:1.8.0.6) Gecko/20060728 Firefox/1.5.0.6"
* HTTP_REFERRER= ""
* HTTP_ACCEPT= "text/xml,application/xml,application/xhtml+xml,text/html;q=0.9,text/plain;q=0.8,image/png,/;q=0.5"
* HTTP_ACCEPT_LANGUAGE= "en-gb,en;q=0.5"
* HTTP_ACCEPT_CHARSET= "ISO-8859-1,utf-8;q=0.7,;q=0.7"
* HTTP_KEEP_ALIVE= ""
* HTTP_CONNECTION= "keep-alive"
* PATH= ""
* SERVER_ADMIN= ""
* SERVER_SOFTWARE= "Microsoft-IIS/6.0"
* SERVER_NAME= "www.petpromises.co.uk"
* DOCUMENT_ROOT= ""
* REQUEST_URI= ""
* SCRIPT_NAME= "/zencart//techsupp.php"
* PHP_SELF= "/zencart//techsupp.php"
* SCRIPT_FILENAME= ""
* PATH_TRANSLATED= "\\nas30ent\domains\p\petpromises.co.uk\user\htdocs\zencart\\techsupp.php"
* PHP FILE: "\nas30ent\domains\p\petpromises.co.uk\user\htdocs\zencart*\techsupp.php"
* PHP basename: "techsupp.php"
* PHP dirname(self): "/zencart/cartinstallstuff"
* SERVER_ADDR= ""
* SERVER_PORT= "80"
* REMOTE_HOST= "62.252.32.14"
* REMOTE_ADDR= "62.252.32.14"
* REMOTE_PORT= ""
* HTTP_X_FORWARDED_FOR= "81.106.129.213"
* HTTP_CLIENT_IP= ""
* GATEWAY_INTERFACE= ""
* SERVER_PROTOCOL= "HTTP/1.1"
* REQUEST_METHOD= "POST"
* QUERY_STRING= ""
* SERVER_SIGNATURE= ""
Zen Cart SUGGESTED path settings
/includes/configure.php
o HTTP_SERVER: http://www.petpromises.co.uk
o HTTPS_SERVER: see Note...**
o DIR_WS_CATALOG: /zencart//
o DIR_FS_CATALOG: \nas30ent\domains\p\petpromises.co.uk\user\htdocs\zencart*
o DIR_FS_SQL_CACHE: \nas30ent\domains\p\petpromises.co.uk\user\htdocs\zencart*\cache/
/admin/includes/configure.php
o HTTP_SERVER: http://www.petpromises.co.uk
o HTTPS_SERVER: see Note...**
o HTTP_CATALOG_SERVER: http://www.petpromises.co.uk
o HTTPS_CATALOG_SERVER: see Note...**
o DIR_WS_ADMIN: /zencart//admin/
o DIR_WS_CATALOG: /zencart/*/
o DIR_FS_ADMIN: \nas30ent\domains\p\petpromises.co.uk\user\htdocs\zencart*\admin/
o DIR_FS_CATALOG: \nas30ent\domains\p\petpromises.co.uk\user\htdocs\zencart*
o DIR_FS_SQL_CACHE: \nas30ent\domains\p\petpromises.co.uk\user\htdocs\zencart*\cache/
** NOTE: This depends on your hosting arrangements. Talk to your hosting company for how to configure SSL on your server.

Zen Cart System Info:
System Folder Checkup
o Folder: cache UNWRITABLE 777 read/write/execute
o Folder: images UNWRITABLE 777 read/write/execute (INCLUDE SUBDIRECTORIES TOO)
o Folder: includes/languages/english/html_includes UNWRITABLE 777 read/write (INCLUDE SUBDIRECTORIES TOO)
o Folder: pub UNWRITABLE 777 read/write/execute
o Folder: admin/backups UNWRITABLE 777 read/write
o Folder: admin/images/graphs UNWRITABLE 777 read/write/execute
YOU CAN SAFELY IGNORE THE FOLLOWING "Headers already sent" ERRORS:
From APPLICATION_TOP.PHP
o Version: Zen Cart
o Version Major: 1
o Version Minor: 3.5
Settings from Zen Cart Database:
o Installed Payment Modules: MODULE_PAYMENT_INSTALLED
o Installed Order Total Modules: MODULE_ORDER_TOTAL_INSTALLED
o Installed Shipping Modules: MODULE_SHIPPING_INSTALLED
o Default Currency: DEFAULT_CURRENCY
o Default Language: DEFAULT_LANGUAGE
o Enable Downloads: DOWNLOAD_ENABLED
o Enable GZip Compression: GZIP_LEVEL
o Admin Demo Status: ADMIN_DEMO
PHP Modules:
* standard
* bcmath
* calendar
* ctype
* com
* ftp
* mysql
* odbc
* overload
* pcre
* session
* tokenizer
* xml
* wddx
* zlib
* mssql
* sockets

Fasthosts support site says:
How to use Fasthosts' SMTP servers
You can use Fasthosts' SMTP servers to send email if you use:
* Fasthosts Broadband or Fasthosts Dial
* Advanced mailboxes
* scripts on our web servers that send email.
Fasthosts Broadband and Dial: Use smtp.fasthosts.co.uk to send email, ensuring that it is set not to authenticate using a username and password.

Advanced Mailboxes: Use smtp.fasthosts.co.uk to send email, using your standard mailbox username and password to authenticate the connection.

[email protected] is an advanced mailbox and the following is the info for it:
POP3 (incoming) server: mail.petpromises.co.uk
SMTP (outgoing) server: smtp.petpromises.co.uk
Username: [email protected]
Password: As specified
Mail server IP address: 213.171.216.1 (Cluster 1)

Try changing these to other settings:

E-Mail Linefeeds LF
Emails must send from known domain? No

No luck- i tried both individually and together.

It says that it is sending them, but they never get there.

try using sendmail, disable smtp

Any idea what server software thier using?

unix/linux? Windows?

Thanks- the sendmail function worked

good, glad it worked for you

Oops, I just posted to th initial e-mail in this thread in another forum and see there's been responses here.

What do you mean by "disable smtp"? I have switched from smtpauth to sendmail, but that alone doesn't work either (Windows 2003 Server). Is there some additional disabling of smtp somewhere in the settings?

if you have the switch on to sendmail and not smtp, you should be fine, this is another term of turning it off. Not literal terms.

I am having the same type of trouble. Tried everything like discussed in this forum. Still cannot send or receive any messages from my cart.

Here is some of the info I got by running techsupp.php:

Server Info
Webserver: Apache/1.3.34 (Unix) mod_auth_passthrough/1.8 mod_log_bytes/1.2 mod_bwlimited/1.4 PHP/4.3.10 FrontPage/5.0.2.2635 mod_ssl/2.8.25 OpenSSL/0.9.7a

Server Free Disk Space Reported = 9.67 GB

MySQL Version Reported = 4.0.27-standard
PHP MySQL Support = ON
PHP PostGres SQL Support = OFF
PHP Info
PHP version: 4.3.10
PHP API version= apache
PHP Safe Mode= OFF
PHP Register Globals = ON
PHP set_time_limit (max execution time) = 30
PHP Disabled Functions =
PHP open_basedir = /home/wwwlin5/:/usr/lib/php:/usr/local/lib/php:/tmp
PHP Sessions Support = ON
PHP session.auto_start = OFF
PHP session.use_trans_sid = ON
PHP session.save_path = /tmp
PHP Magic_Quotes_Runtime = OFF
PHP GD Support = ON
PHP ZLIB Support = ON
PHP OpenSSL Support = ON
PHP CURL Support = ON
PHP File Uploads = ON
PHP File Upload Max Size = 8M
PHP Post Max Size = 55M
PHP File Upload TMP Dir =
PHP XML Support = ON
PHP FTP Support = ON
PHP PFPRO Support = OFF
PHP Sendmail_FROM =
PHP Sendmail_PATH = /usr/sbin/sendmail -t -i
PHP SMTP Settings = localhost
PHP include_path = .:/usr/lib/php:/usr/local/lib/php

Can some one please help!!

By the way, I turned on e-mail archiving in admin and saw every e-mail sent got saved in database. Does this mean my e-mail problems can only be caused by settings on server side of my hosting company?

My problem isn't solved by the sendmail option and I've tried every combination I can think of. I can still switch over to 1.25 and the e-mail works, 1.35 and nothing. Same Windows 2003 Server. Each time I send an e-mail or gift certificate the bar at the top of the page says the e-mail was sent. But I don't believe it's ever reaching the server.

My e-mail is now working, as smtpauth on Windows 2003 Server.
I'm embarrassed to say I didn't see the bugfix listed 8th Sept by Dr. Byte, which fixes my problem.

http://www.zen-cart.com/forum/showthread.php?t=45377#post257358

frank_lyy:

I am having the same type of trouble. Tried everything like discussed in this forum. Still cannot send or receive any messages from my cart.

Here is some of the info I got by running techsupp.php:

Server Info
Webserver: Apache/1.3.34 (Unix) mod_auth_passthrough/1.8 mod_log_bytes/1.2 mod_bwlimited/1.4 PHP/4.3.10 FrontPage/5.0.2.2635 mod_ssl/2.8.25 OpenSSL/0.9.7a

MySQL Version Reported = 4.0.27-standard
PHP version: 4.3.10
PHP API version= apache
PHP Safe Mode= OFF
PHP Register Globals = ON
PHP set_time_limit (max execution time) = 30
PHP open_basedir = /home/wwwlin5/:/usr/lib/php:/usr/local/lib/php:/tmp
PHP Sessions Support = ON
PHP session.auto_start = OFF
PHP session.use_trans_sid = ON
PHP Sendmail_FROM =
PHP Sendmail_PATH = /usr/sbin/sendmail -t -i
PHP SMTP Settings = localhost
PHP include_path = .:/usr/lib/php:/usr/local/lib/php

Can some one please help!!

By the way, I turned on e-mail archiving in admin and saw every e-mail sent got saved in database. Does this mean my e-mail problems can only be caused by settings on server side of my hosting company?

Frank,
What version of Zen Cart are you using?
What did you upgrade "from"?
Have you applied all the suggested fixes for the version you upgraded to?
Who is your host?
Have you tried testing sending to other email accounts? esp non-free accounts?
Is anything appearing in your junkmail/bulkmail/trash folders ?
Who is your hosting company?

DrByte:

Frank,
What version of Zen Cart are you using?
What did you upgrade "from"?
Have you applied all the suggested fixes for the version you upgraded to?
Who is your host?
Have you tried testing sending to other email accounts? esp non-free accounts?
Is anything appearing in your junkmail/bulkmail/trash folders ?
Who is your hosting company?

I am using 1.3.5
I did not use upgrade. I install it from scratch.
I tried send e-mail everywhere. None of them reached destination.
I did look in junkmail folder too.
My host is https://www.midphase.com, parent company https://www.enom.com

Thank you so much for your reply!!
P.S. e-mail functions worked for me back in 1.2.5, after that I upgraded to 1.2.6, then 1.2.7 e-mail functions stopped working. Now, I reinstalled 1.3.5 as a clean new installation.

What are your settings in Admin->Configuration->Email Options

DrByte:

What are your settings in Admin->Configuration->Email Options

Thanks for your reply!!

Here is my admin e-mail settings:

Title Value Action
E-Mail Transport Method sendmail
E-Mail Linefeeds LF
Use MIME HTML When Sending Emails false
Verify E-Mail Addresses Through DNS false
Send E-Mails true
Email Archiving Active? true
E-Mail Friendly-Errors false
Email Address (Displayed to Contact you) [email protected]
Email Address (sent FROM) [email protected]
Emails must send from known domain? No
Email Admin Format? TEXT
Send Copy of Order Confirmation Emails To [email protected]
Send Copy of Create Account Emails To - Status 0
Send Copy of Create Account Emails To [email protected]
Send Copy of Tell a Friend Emails To - Status 0
Send Copy of Tell a Friend Emails To [email protected]
Send Copy of Customer GV Send Emails To - Status 0
Send Copy of Customer GV Send Emails To [email protected]
Send Copy of Admin GV Mail Emails To - Status 0
Send Copy of Customer Admin GV Mail Emails To [email protected]
Send Copy of Admin Discount Coupon Mail Emails To - Status 0
Send Copy of Customer Admin Discount Coupon Mail Emails To [email protected]
Send Copy of Admin Orders Status Emails To - Status 0
Send Copy of Admin Orders Status Emails To [email protected]
Send Notice of Pending Reviews Emails To - Status 0
Send Notice of Pending Reviews Emails To [email protected]
Set "Contact Us" Email Dropdown List
Allow Guest To Tell A Friend false
Contact Us - Show Store Name and Address 1
Send Low Stock Emails 0
Send Low Stock Emails To [email protected]
Display "Newsletter Unsubscribe" Link? true
Audience-Select Count Display true
SMTP Email Account Mailbox YourEmailAccountNameHere
SMTP Email Account Password YourPasswordHere
SMTP Email Mail Host mail.EnterYourDomain.com
SMTP Email Mail Server Port 25
Convert currencies for Text emails £,£:€,€

Let's start with these steps:
http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Email_Problems

DrByte:

Let's start with these steps:
http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Email_Problems

Dear DrByte,

Thank you so much for your help. Great trouble-shooting and guidlines at http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Email_Problems

I used bug fix posted at http://www.zen-cart.com/forum/showth...377#post257358, followed suggestions at http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Email_Problems
and set my admin e-mail options as follows:

Title Value Action
E-Mail Transport Method smtpauth
E-Mail Linefeeds LF
Use MIME HTML When Sending Emails false
Verify E-Mail Addresses Through DNS false
Send E-Mails true
Email Archiving Active? true
E-Mail Friendly-Errors false
Email Address (Displayed to Contact you) [email protected]
Email Address (sent FROM) [email protected]
Emails must send from known domain? Yes
Email Admin Format? TEXT
Send Copy of Order Confirmation Emails To [email protected]
Send Copy of Create Account Emails To - Status 0
Send Copy of Create Account Emails To [email protected]
Send Copy of Tell a Friend Emails To - Status 0
Send Copy of Tell a Friend Emails To [email protected]
Send Copy of Customer GV Send Emails To - Status 0
Send Copy of Customer GV Send Emails To [email protected]
Send Copy of Admin GV Mail Emails To - Status 0
Send Copy of Customer Admin GV Mail Emails To [email protected]
Send Copy of Admin Discount Coupon Mail Emails To - Status 0
Send Copy of Customer Admin Discount Coupon Mail Emails To [email protected]
Send Copy of Admin Orders Status Emails To - Status 0
Send Copy of Admin Orders Status Emails To [email protected]
Send Notice of Pending Reviews Emails To - Status 0
Send Notice of Pending Reviews Emails To [email protected]
Set "Contact Us" Email Dropdown List
Allow Guest To Tell A Friend false
Contact Us - Show Store Name and Address 1
Send Low Stock Emails 0
Send Low Stock Emails To [email protected]
Display "Newsletter Unsubscribe" Link? true
Audience-Select Count Display true
SMTP Email Account Mailbox frank+mydomain.com ("+" is required by my host)
SMTP Email Account Password **************
SMTP Email Mail Host mail.mydomain.com
SMTP Email Mail Server Port 25
Convert currencies for Text emails Title Value Action

Guess what, my mails go in and out perfectly now!

Still, it makes ask questions like:

Since my host is not a windows based server (linux/Unix), why smtpauth works too?

I haven't tried switching back to "sendmail" yet, but so far, I am happy!

Thanks again for your help DrByte!!!

I just upgraded to 1.3.6 when I tried use "send e-mail" function in my admin or tried to create account at "sign up" page, I am getting "E-mail Error" again.

Here is the error message in my admin, when I tried to resend some of the messages:

Warning: Invalid argument supplied for foreach() in /home/xxxxxxx/public_html/includes/functions/functions_email.php on line 380

Email Error

Pleae help!

frank_lyy:

I just upgraded to 1.3.6 when I tried use "send e-mail" function in my admin or tried to create account at "sign up" page, I am getting "E-mail Error" again.

Here is the error message in my admin, when I tried to resend some of the messages:

Warning: Invalid argument supplied for foreach() in /home/xxxxxxx/public_html/includes/functions/functions_email.php on line 380

Email Error

Pleae help!

I got it working. It's rather weird. All I did was go back to my admin "e-mail" options and selected "smtpauth" (which I never changed in the first place) and updated it again. Now, everything is back to normal.

I think maybe after upgrade, you'll have to update some of your admin settings. Am I right?

frank_lyy:

I got it working. It's rather weird. All I did was go back to my admin "e-mail" options and selected "smtpauth" (which I never changed in the first place) and updated it again. Now, everything is back to normal.

I think maybe after upgrade, you'll have to update some of your admin settings. Am I right?

Well... it sure sorted my problem out too. "smtpauth" was the one.

Cheers All. :)