Orders not showing up in Paypal or ZC admin (PayPal IPN module)

Hi folks,

The issue is the client orders item(s) and confirms order. They then proceed to Paypal for checkout. Paypal does not display ordered items, only the final amount for the item(s).

The order doesn't show up in the admin area either.

I've actioned the suggestions in posts,
http://www.zen-cart.com/forum/showthread.php?t=54041
http://www.zen-cart.com/forum/showthread.php?t=53784

but no luck. :(

Any help or advice would be greatly appreciated!

php 4.4.4
ZC 1.3.6
** HTTP Server: ** Apache/1.3.37 on Linux

When you say the order does not show in your Zen Cart Admin ...

If you type in the orders_id on the search for order id:

Can you now see it?

If so, go to the Modules ... Order Totals ...

Is the Total ot_total installed?

If it is not installed, then the Order will not list on the display of Orders in the Admin ...

Hi Ajeh

Thanks for the quick response.

The orders don't show up in at all orders. The last test purchase didn't generate an order ID.

The ot_total module is installed

Thanks

And if you peek in your database in phpMyAdmin and look in the orders table you see nothing new?

What version Zen Cart?

Clean or Upgraded? If an upgrade, from what version and how?

Has this ever worked?

What changed since it last worked for you? Any chnages, add-ons, etc. by you? Any changes by your hosting site?

Nothing new on in the database re: orders. The site was upgraded from 1.3.5 to 1.3.6 with no major problems using the /zc_install. The orignal developer checked the setting to ensure all was well.

These would be the first round of test purchases.I also removed the tax application in paypal as per an archive thread to see if it was a conflict with PayPal. No luck.

I have yet to talk with the ISP, re: changes to any settings

It "could" be a PayPal system problem. They are doing system maintenance today and tomorrow, so I suppose it's possible that there could be intermittent glitches.

There are a number of debugging steps you can follow if you enable the debug support in the PayPal module. This is outlined here:
http://www.zen-cart.com/wiki/index.php/PayPal

Did you try to Remove, Install and Reconfigure PayPal IPN since your upgrade?

Did you check the PayPal site to ensure nothing changed on your settings there? Sometimes they do change mysteriously ... :eek:

Are you using your Primary email address?

I also starting having this problem about two weeks ago. First, my pending eChecks weren't posting as having been cleared, however now any orders placed and checked out using Paypal don't show up in my order history. I see a zenid in the PP transaction, but no order in ZC. The customer registration is successful, but nothing more. CC orders work just fine, my other modules all look to be in order....

This has occurred now about 6 times. I'm using ZC v1.2.7 and have made no changes to either my code or paypal settings in the last six months. Happy to give someone access to my site in order to rectify the problem. I hate to disable Paypal as a payment method (well, kind of;)), but probably will need to do so in the near future if the problem continues.

Removed and installed the PP IPN since the upgrade. Checked the PP settings. Made some minor changes ( like removing the PP tax module)

Double checked the emails in ZC and PP and both match....

I ran the "low-end" html version of the store, and was successful with PP, recording the orders.

I also went through the good DrByte's wiki PP guide ( thanks!!) - still no luck.:frusty:..could this be a misconfig with items the catalogue?

Ajeh:

Did you try to Remove, Install and Reconfigure PayPal IPN since your upgrade?

Did you check the PayPal site to ensure nothing changed on your settings there? Sometimes they do change mysteriously ... :eek:

Are you using your Primary email address?

bi11i:

I also starting having this problem about two weeks ago.
Did your web host make any server changes recently? namely related to firewall access and PHP fopen-wrappers settings?

Edgar:

Removed and installed the PP IPN since the upgrade. Checked the PP settings. Made some minor changes ( like removing the PP tax module)

Double checked the emails in ZC and PP and both match....

I ran the "low-end" html version of the store, and was successful with PP, recording the orders.

I also went through the good DrByte's wiki PP guide ( thanks!!) - still no luck.:frusty:..could this be a misconfig with items the catalogue?

If you turn on debugging, what shows up in the logs?

Not that I'm aware of, but I'll certainly check it out. Any other details in the way of "firewall access and PHP fopen-wrappers settings" - I'm not literate in that area. Is there a certain port that needs to be open, etc?

Details here:
http://www.zen-cart.com/wiki/index.php/PayPal

I found the problem. I had to uninstall and reinstall the Paypal module. Once I did this, I had to use www.paypal.com/us/cgi-bin/webscr rather than ```
www.paypal.com/cgi-bin/webscr

Thanks for the update that you have things working once more ... :smile:

bi11i:

I found the problem. I had to uninstall and reinstall the Paypal module. Once I did this, I had to use www.paypal.com/us/cgi-bin/webscr rather than ```
www.paypal.com/cgi-bin/webscr

Did you have to use https or http, for example <http://mysite.com/onlinestore/ipn_main_handler.php?>

Edgar:

Did you have to use https or http, for example http://mysite.com/onlinestore/ipn_main_handler.php?i had to use https

Tried the suggestions - no luck....:frusty:

Contacted ISP - ports opened

Contacted PP - here is response

went to your site at your site and tried to place an order to test the checkout process, but I couldn't get past the 'enter an address' screen.* ( this problem happened once before and I can fix this)
*
I see from a previous order that the third party shopping cart that you are using is not passing over what the customer ordered with the payment information, typically called an 'aggregate' order. For instance, the only thing we see about the order is:

Payment For: mysite9 (<< my edit) Purchase

Typically with this kind of setup, you should be able to go to your cart and look up the order number to see specifically what the customer ordered. If you can't see it, I would suggest contacting your cart support (or forums) to see if you can get more information and perhaps change the order to an 'itemized' format so that the cart passes the items the customer ordered over to PayPal.

Arg.....

What is in your IPN debug logs?

I believe the wiki article already suggests this, but ... is your PayPal account "Verified" ?