Taxation issue for BC & Alberta

Hi my shop is located in Toronto, I've setup all my taxation categories & zones according to the steps & double checked them. I've been operating for several months now & in the last week I've had two customers make purchases, one from BC & the other from Alberta. Both were not charged any taxes. I double checked the zones & BC & AB are on the GST zones list. Ontario taxation is fine I haven't tried the other provinces to know if they all work, I just assumed they did.

Please give me some suggestions

Suggestions:

• check your zones to ensure that you've actually added BC and AB to your BC and AB zones.
• try some test transactions yourself, using BC and AB addresses ... do taxes calculate correctly? If not, then it's no surprise that your customers weren't charged.

There's a Canada Tax Setup article at the top of this particular forum, as a "sticky" thread, worth reading and referencing while you troubleshoot.

Thank you, yes I used the sticky thread to setup my taxes originally, & I read it again over the last day or two to verify that I had done everything correctly.

BC & AB are added as zones everything is done exactly as the "sticky" thread states, but still no taxes being charged on BC or AB addresses.

Like I said before I haven't tried quebec or Saskatchewan or Manitoba addresses.

I guess I'll do that & see if it's just the two or if it's more....

I just triple checked the "Sticky" thread, Everything is done except for the last section, the SQL statement?? Where do I input this or would this be the problem?

I just tried making a purchase with a Manitoba address, no taxes were added just shipping & item. Obviously the problem lies in my GST Zone, but where can I look for the error?

The zones are defined, have I not added the taxes to the products?

But, the taxes do get added to all products that are purchased in Ontario, & that would be part of the same GST zone...

What's "in" your GST zone, if you click on the "details" button?

The ten provinces & territories.

Any ideas yet on what the heck is wrong? I just had another customer purchase from Alberta... NO TAXES charged

What addons/contributions do you have installed?
How long has this mis-calculation been happening?

Sorry for the lack of knowlege, but Contributions/ Add-ons?? What are these and how would I know which are added or not?

In regards to how long this has been going on, I've only now received a rush of business from the west coast, so I only noticed it now, but it may have been this way from day one.... I'm not sure.

nickita:

Contributions/ Add-ons?? What are these and how would I know which are added or not?

You have pieces of functionality on your site (including tax-related things) that are not part of the default Zen Cart distribution code. I was looking for a list of things you've changed and customized. Sometimes customizations will be done via packaged "contributions" (sometimes referred to as "mods" or "addons"). Sometimes they'll just be custom coding.

What is my next step to solving this problem? Where should I look? I don't think I added anything or changed anything? Template was added, changed photos & things like that, but nothing else as far as I'm aware.

What files should I look at? Is it just not recognizing postal codes or what?

You've got something installed that's splitting taxes into multiple subtotal lines ... somewhat akin to the recently-posted SplitTaxLines contribution ... but which predates that contribution.

I suspect that whatever is being used to calculate taxes into separate line-items (instead of combining all taxes into one line like Zen Cart does at the present time by default) is having difficulties detecting zones correctly in order to apply taxes.

Taxes are calculated based on matching provinces. They have nothing to do with postal codes. Normally if the zone definition includes a province that matches the customer's shipping-address province, the tax will be assessed.
Your site isn't doing that.
I suspect you have code-customizations that have busted that normal operation.

You'll have to put on your coder hat ... on top of your sleuth hat ... and go digging for what code customizations are installed and why. Here's one solid starting point/method: http://www.zen-cart.com/wiki/index.php/Troubleshoot_-_Diagnosing_Obscure_Issues

I'm having the same thing happen with my shopping cart as well https://www.ifeelfroosh.com I just checked that in the Canada GST zone that all the provinces are included. I'm a store in Toronto and had a customer buy from Alberta. They were not charged any tax as well. I don't have any customization or modules added.

anyone got an idea? I'm pretty much stumped on this one.

I just tried it from BC and changed my address to AB and had no problem. Charged GST on my "order" and shipping too (as it should be).

It could have to do with the way people enter their province. Test with AB, ALTA, ALBERTA etc.

I'm not sure what the problem is.... It charges all the appropriate taxes to my Ontario customers why not the others???

Anybody have any luck resolving this issue yet??

Would upgrading to the newest version help at all or would there be no change??

Which files in Zen Cart normally control the calculation of taxes??

I'm trying to compare files, but I'm not sure where to find the files that I should compare....

I checked the obvious zones, tax rates & tax classes, but that was unsucessful

Anybody have any suggestions.... Which files should I be looking at? Which file or files is it that control the taxe calculations