Credit Card Declined when purchasing downloadable products.

I have a product that I want to make available for downloads. The settings are as follows:
Product is Virtual: No, Shipping Address Required
Always Free Shipping: No, Normal Shipping Rules
Products Quantity Box Shows: No, Do not show Quantity Box

Option Name: File Format (Radio)
Option Value: zip

On Attribute Settings
Enable Downloads: true
Download by Redirect: true

When viewing the product page, the attribute is displayed and selected since there's only one and gets added to cart without any issues. When making payment I get the following message: Your card has been declined. Please re-enter your card information, try another card, or contact the store owner for assistance.

This only happens with this particular product. I'm using zencart 1.3.8a an have linkpoint API on TESTING: Successful.

Anybody has any ideas, please let me know.

Check the tutorial

Additional Notes about Downloads and Shipping Costs
Downloads know there are no shipping costs automatically due to the fact that you added a Download filename to the Attribute.
Thus, Downloads should NOT be marked as Always Free Shipping, and should NOT be marked as Virtual Products.

https://www.zen-cart.com/tutorials/index.php?article=71

bigjoed:

I have a product that I want to make available for downloads. The settings are as follows:

Product is Virtual: No, Shipping Address Required
Always Free Shipping: No, Normal Shipping Rules
Products Quantity Box Shows: No, Do not show Quantity Box

Option Name: File Format (Radio)
Option Value: zip

On Attribute Settings
Enable Downloads: true
Download by Redirect: true

Thanks for your reply. As I mentioned above. The product is not set to virtual. I followed all the guidelines from the tutorial and I'm still getting the same message. In fact, I have other downloadable products that are set to free and work fine. That's why I'm so confused about this one.

Thanks again

If setup correctly, and the Product is Free ... how is it you are even seeing the Link Point payment module? :unsure:

A Free Order with should only see The Zen Cart FREE CHARGE CARD freecharger Payment Module ...

No, let me explain. Apparently I made it confusing.

The free download works. It completes the order and takes me to the download (success) page.

The paid-for download however declines the credit card payment every time.

Here are the settings I have:

Under Product

Product is Free: No

Product is Call for Price: No

Product Priced by Attributes: No

Product is Virtual: No, Shipping Address Required

Always Free Shipping: No, Normal Shipping Rules

Products Quantity Box Shows: No, Do not show Quantity Box

Under Attributes Controller

Option name: Download

Option Value: Zip File

I don't know what I'm missing to make this work. Thanks for your help

Try deleting the Download Attribute on the product and re-adding it and configuring it ...

Sounds odd that a download attribute does this to your Link Point ...

I did that. Well, not exactly. I changed the attribute not deleted it. At first I had it set up as:

Option Name: File Format (Radio)
Option Value: zip

Now is

Option name: Download (Radio)
Option Value: Zip File

I will delete the above mentioned attribute and let you know...

Again, Thanks

I take that back, I can't delete it because I have other products linked to that attribute, but those products work fine. :blink:

Now I'm more confused than ever. The attribute works for free products and if I remove the attribute from the pay-for product in question the sale goes through.

I'm so lost on this one...

The idea is to go to the Attributes Controller and find this Product and on this Product only delete the Attribute for the download and re-add it again ...

Do you have any special characters or spaces in the filename of the download for this Product?

Does it have the green dot next to it?

Is it in the /download directory?

Thanks for your reply,

I deleted the attribute from that product. I reassigned the original option name: File Format and option value: zip, just like the other products. The file name has only letters and numbers, no spaces or special characters and the dot is green. The file is in the download folder.

Still, no luck

Something is moofed up ...

Have you tried creating a new Product and adding the attributes to it? Be sure to look at one that does work before doing this to see if there is anything different ...

:smile: This is actually the second product with this problem. It is the same product but I added it a second time just to make sure. I'll create an additional product and see what happens.

Thanks again for your help

I added another product, same attributes, got the same response.

Is this the only product in the order?

If you, right now, try a different download product does it work?

I tried the free download and it worked, I also tried a regular product and a virtual product. All success. I tried them one at a time in the cart. If I try anything in combination with the pay-for download I get the same response. (Card declined...)

If you put a price on your Free Download ... does it now break?

The free downloads were fine. The priced download was the problem. I used a solution posted on the forum. I read the Linkpoint Debug file and tried to make sense of it and searched for: Linkpoint Error -- SGS-020003: Invalid XML.

I tried DrByte's solution first on the same thread (click here) but it gave me a blank page on checkout.

Then I used the solution posted by Rasyr (click here). Everything works fine now.

Thanks

PS. While searching for a solution for this problem I found several postings with sensitive information such as entire codes for .pem files and several other things. Couldn't that create problem in the wrong hands? Just FYI

I know the Free Download works ...

Take a "working Free Download" and change the price to $5.00 ... does it break?

I just did, it worked fine. Set the price to $1 and $5 and the sale went through.

Thanks

Okay ... so what is the difference between that Free Download that you added a price to and worked compared to your existing Free Download that doesn't work? :unsure:

Anything unusual about the Product Title such as anything besides alpha characters? (As in A-Z and a-z)

Anything unusual about the filename of the download? (As in A-Z and a-z)

What happens if you copy this Free Download that you added a price to over to a New Product that is NOT a Linked Product and change the filename? change the product name? (NOTE: do these changes 1 by 1 while testing to rule out something in the name or filename etc.) ...