paypal sent payment but zen cart didn't record order

[sheila123]

Received a paypal payment on an order but no idea what the customer ordered because zen cart didn't generate an order. It recorded the customers address and all info...but not the order!

Called paypal and they don't have a clue.

Note: recently I did migrate to a different server on the same host...could the problem be there?

[DrByte]

If you're using the "PayPal IPN/Standard" module, then you'll need to get the communication from PayPal's server to *your* server working before you'll ever see any payments and therefore completed orders in your store.
http://www.zen-cart.com/wiki/index.php/PayPal

[sheila123]

THANK YOU !
It seems that just adding the 's' to http after getting that SLL cert did the trick and I put through an order myself and it worked~

Do you know of any way to get back yesterdays orders so that I can see what I was paid for? Would this be through paypal somehow?

Thanks.

[Ooba_Scott]

i believe if you log into your paypal account and go to

'history' (i think) you can re-send it to the shop


OR i belive there is also a free addon called paypal push, which can fetch back the orders, but i have never used this.
I believe it will also fetch failed paypal orders and alike



:)


Drbyte or other users will probably be able to help you more on this topic

[sheila123]

The history thing didn't work. (in paypal).

But thanks. Eventually I'll figure it out. I'm exhausted over this whole thing. lol.

Do you have any idea how to fix how the confirmation email looks? In IE it looks fine, but in Firefox the image/header is overlapping the first few lines of the message.

[sheila123]

yeah, paypal says it's not their issue, ...with finding WHAT was ordered or recovering that particular order that didn't record corerectly.

So back 2 square 1

[DrByte]

You have 2 options left:
a) the fastest is to contact your customer and get the details from them
b) as someone already told you, you could try the PayPal Push Order addon

[sheila123]

Thanks Doc, I'm gonna grad that push button.

[adolgin]

I have a similar problem, except it works most of the time, but occasionally the is no order indformation, only PayPal money notification. Any idea?

[thebeveragegourmet]

It's one of the wonderful problems of dealing with Paypal. I have ours all set up properly but then there are times (like yesterday and today), that payments are coming through with no orders. Upon reviewing Paypal, everything is as it should be and nothing has changed on the site. So, you have to revert to asking the customer what they ordered and hope the glitch doesn't last long...sigh