Hi,
Oh dear. Maybe not always then. Unless... are you using the latest 4.0.7? Creating a new directory is definitely the wrong way to go, the .htaccess file should be in the Zen Cart directory.. the "newly created" directory won't ever be used!
Anyway, just get in contact with FTP and admin details and I'll see if I can get things sorted, would be quicker than having a conversation here.
All the best...
Conor
ceon
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