User tracking mod

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Originally Posted by mrgodiva

Tim,

Mine was still at default (turned on). I tried what you said and I still have the same problem. Everytime I click on "view session" it sends me to the log in screen. I log in and it sends me to the index page of admin. I go back into user tracking and click on view session and back to log in......:no:


Thanks,

Mr. Godiva

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That is frustrating. You probably have already done this, but the only other thing I can think of is to run back through installation to be certain everything is there and in it's proper place. (keeping in mind the over-ride system)
Most importantly, I would check to be certain that the file modification(s) are in place (From the ReadMe...add the following to the end of /includes/templates/YOUR TEMPLATE/common/tpl_footer.php and/or ...add the following to the end of /admin/includes/footer.php)

I only have the /includes/templates/YOUR TEMPLATE/common/tpl_footer.php installed.

Again, best of luck

Tim

This just thinking out loud,

but I was wondering if we can put a Bookmark this Site so that the zenid is not recorded. I'm not sure if visiters would use it over other habits. The zenid appears to be involved in repeat visiters making the tracking a little hard to figure.

Has someone tried this with any success? and if so, how did you sit it up?

Then again, if the timestamps were also dated it would be better the way it is, that is, seeing a history "and" their recent visit.

Hi Everyone

I have a bit of a problem with UT. I have using it for a long time now with not too many problems, but this morning when I logged, the session times were all wrong eg.

it is 12 midday here now
and
user tracking states that it is
12 am, the start of a new day,

12:00 pm show up as 00:00 am, 01:00am show up as 13.00 pm :wacko:

Anyone have any idea as to what may have caused this and has anyone else had this problem?

BTW My computer states the right time and day!!
TIA

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Originally Posted by heavenlynights

Hi Everyone

I have a bit of a problem with UT. I have using it for a long time now with not too many problems, but this morning when I logged, the session times were all wrong eg.

it is 12 midday here now
and
user tracking states that it is
12 am, the start of a new day,

12:00 pm show up as 00:00 am, 01:00am show up as 13.00 pm :wacko:

Anyone have any idea as to what may have caused this and has anyone else had this problem?

BTW My computer states the right time and day!!
TIA

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Sounds like it is showing your hosts local time.
In admin what time is shown?
Are you using the "Time zone offset" contrib, if so have you updated your site to 1.3.6 and not reinstalled the time zone offset contrib.
If not then all your time & dates on the orders & emails will be incorrect
The 1.3.6 version is coming real soon.

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Originally Posted by gilby

Sounds like it is showing your hosts local time.
In admin what time is shown?
Are you using the "Time zone offset" contrib, if so have you updated your site to 1.3.6 and not reinstalled the time zone offset contrib.
If not then all your time & dates on the orders & emails will be incorrect
The 1.3.6 version is coming real soon.

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Hi again Gilby

ok this is the time that is on my admin

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Sat, 04 Nov 2006 21:35:02 +1100GMT which is correct

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This is what a user session is showing minus a few (not to be published stuff) details. This is the very first session you see when you option UT

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Click Count: 3 Start Time: 23:45:38 Idle Time: -2:-11:00
End Time: 23:46:05 Total Time: 00:00:27

Country: Japan
IP Address: XXXXXXX
Host: XXXXXXX
Originating URL: http://www.heavenlynightslingerie.com.au/

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Backgound

I have at present 2 sites, one which is not live yet and one which is.

The live site, heavenlynightslingerie.com.au is running 1.3.5 on a US based server, is running the latest UT and does not have the "Time zone offset" contrib installed.

The other site which is not live yet is running on the same server, and does not have the "Time zone offset" contrib installed either, but is upgraded to 1.3.6 UT and is running fine, no time abnomalities.

Time shown in Admin

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Sat, 04 Nov 2006 21:44:57 +1100GMT

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Session

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Click Count: 4 Start Time: 16:27:52 Idle Time: 00:00:11
End Time: 21:44:46 Total Time: 05:16:54

Country:
IP Address: XXXX
Host: XXXXX
Originating URL: XXXXXXXX

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Both of these site are pretty identical except one has the zen lightbox mod and is upgraded to 1.3.6. These are the only difference between the two sites and at the moment they are both sitting on the same domain.

Hope this helps, I am considering reinstalling the UT mod to see if that would make a change!!

Hi Again

Ok I just had a look at the who's on-line feature and found a couple of odd sessions, don't know if this has anything to do with my prob or not with UT - sessions are below minus session ids

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22:25:02 0 ¥Guest 24.136.156.12 00:24:45 00:24:45
Time Since Clicked:
22:25:02 ago Session ID: XXXXXXXX
Host: user-0c8h70c.cable.mindspring.com
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)
/catalogue/index.php?main_page=product_info&cPath=26&products_id=120

22:25:01 0 ¥Guest 24.136.156.12 00:24:46 00:24:46
Time Since Clicked:
22:25:01 ago Session ID: XXXXXXXX
Host: user-0c8h70c.cable.mindspring.com
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)
/catalogue/index.php?main_page=product_info&cPath=26&products_id=120

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Both session are from the same ip address and both are still open from over 22 hours ago. I would have figured that both of these session should have expired by now.

Below is what my sessions are set to in admin configuration.

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Session Directory my website
Cookie Domain True
Force Cookie Use False
Check SSL Session ID False
Check User Agent False
Check IP Address False
Prevent Spider Sessions True
Recreate Session True
IP to Host Conversion Status

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Thanks for any thoughts on this.

Sounds like its best to reinstall...

Be aware that UT gets confused with sessions that run over different days. It can't separate clicks between different days with the same session.

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Originally Posted by gilby

Sounds like its best to reinstall...

Be aware that UT gets confused with sessions that run over different days. It can't separate clicks between different days with the same session.

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Thanks gilby, will give that a try.

Here is one that had me confused for a while.

A customer had just completed a sale.
Checked whosonline, same customer shown with completed transaction.

Checked UT, saw a different customer had that session.
Checked the session details and worked out that 2 people used the same computer and both had logged in, one after the other.

Whosonline correctly showed the most recent logged on customer.
UT incorrectly showed the first person to log on.

Would be helpful in the tracking if we could who see had attempted to log in.

Quote:

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Originally Posted by gilby

Sounds like its best to reinstall...

Be aware that UT gets confused with sessions that run over different days. It can't separate clicks between different days with the same session.

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update:

I decided to wait till morning to try the reinstall, but low and behold, went into UT and issue re: time difference had corrected itself. :huh: