User tracking mod

[heavenlynights]

Hi Everyone

I have a bit of a problem with UT. I have using it for a long time now with not too many problems, but this morning when I logged, the session times were all wrong eg.

it is 12 midday here now
and
user tracking states that it is
12 am, the start of a new day,

12:00 pm show up as 00:00 am, 01:00am show up as 13.00 pm

Anyone have any idea as to what may have caused this and has anyone else had this problem?

BTW My computer states the right time and day!!
TIA

[gilby]

Hi Everyone

I have a bit of a problem with UT. I have using it for a long time now with not too many problems, but this morning when I logged, the session times were all wrong eg.

it is 12 midday here now
and
user tracking states that it is
12 am, the start of a new day,

12:00 pm show up as 00:00 am, 01:00am show up as 13.00 pm

Anyone have any idea as to what may have caused this and has anyone else had this problem?

BTW My computer states the right time and day!!
TIA

Sounds like it is showing your hosts local time.
In admin what time is shown?
Are you using the "Time zone offset" contrib, if so have you updated your site to 1.3.6 and not reinstalled the time zone offset contrib.
If not then all your time & dates on the orders & emails will be incorrect
The 1.3.6 version is coming real soon.

[heavenlynights]

Sounds like it is showing your hosts local time.
In admin what time is shown?
Are you using the "Time zone offset" contrib, if so have you updated your site to 1.3.6 and not reinstalled the time zone offset contrib.
If not then all your time & dates on the orders & emails will be incorrect
The 1.3.6 version is coming real soon.

Hi again Gilby

ok this is the time that is on my admin

Sat, 04 Nov 2006 21:35:02 +1100GMT which is correct

This is what a user session is showing minus a few (not to be published stuff) details. This is the very first session you see when you option UT

Click Count: 3 Start Time: 23:45:38 Idle Time: -2:-11:00
End Time: 23:46:05 Total Time: 00:00:27

Country: Japan
IP Address: XXXXXXX
Host: XXXXXXX
Originating URL: http://www.heavenlynightslingerie.com.au/

Backgound

I have at present 2 sites, one which is not live yet and one which is.

The live site, heavenlynightslingerie.com.au is running 1.3.5 on a US based server, is running the latest UT and does not have the "Time zone offset" contrib installed.

The other site which is not live yet is running on the same server, and does not have the "Time zone offset" contrib installed either, but is upgraded to 1.3.6 UT and is running fine, no time abnomalities.

Time shown in Admin

Sat, 04 Nov 2006 21:44:57 +1100GMT

Session

Click Count: 4 Start Time: 16:27:52 Idle Time: 00:00:11
End Time: 21:44:46 Total Time: 05:16:54

Country:
IP Address: XXXX
Host: XXXXX
Originating URL: XXXXXXXX

Both of these site are pretty identical except one has the zen lightbox mod and is upgraded to 1.3.6. These are the only difference between the two sites and at the moment they are both sitting on the same domain.

Hope this helps, I am considering reinstalling the UT mod to see if that would make a change!!

[heavenlynights]

Hi Again

Ok I just had a look at the who's on-line feature and found a couple of odd sessions, don't know if this has anything to do with my prob or not with UT - sessions are below minus session ids

22:25:02 0 ¥Guest 24.136.156.12 00:24:45 00:24:45
Time Since Clicked:
22:25:02 ago Session ID: XXXXXXXX
Host: user-0c8h70c.cable.mindspring.com
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)
/catalogue/index.php?main_page=product_info&cPath=26&products_id=120

22:25:01 0 ¥Guest 24.136.156.12 00:24:46 00:24:46
Time Since Clicked:
22:25:01 ago Session ID: XXXXXXXX
Host: user-0c8h70c.cable.mindspring.com
User Agent: Mozilla/4.0 (compatible; MSIE 6.0; Windows NT 5.1; SV1; .NET CLR 1.1.4322)
/catalogue/index.php?main_page=product_info&cPath=26&products_id=120

Both session are from the same ip address and both are still open from over 22 hours ago. I would have figured that both of these session should have expired by now.

Below is what my sessions are set to in admin configuration.

Session Directory my website
Cookie Domain True
Force Cookie Use False
Check SSL Session ID False
Check User Agent False
Check IP Address False
Prevent Spider Sessions True
Recreate Session True
IP to Host Conversion Status

Thanks for any thoughts on this.

[gilby]

Sounds like its best to reinstall...

Be aware that UT gets confused with sessions that run over different days. It can't separate clicks between different days with the same session.

[heavenlynights]

Sounds like its best to reinstall...

Be aware that UT gets confused with sessions that run over different days. It can't separate clicks between different days with the same session.

Thanks gilby, will give that a try.

[gilby]

Here is one that had me confused for a while.

A customer had just completed a sale.
Checked whosonline, same customer shown with completed transaction.

Checked UT, saw a different customer had that session.
Checked the session details and worked out that 2 people used the same computer and both had logged in, one after the other.

Whosonline correctly showed the most recent logged on customer.
UT incorrectly showed the first person to log on.

Would be helpful in the tracking if we could who see had attempted to log in.

[Woodymon]

Here is one that had me confused for a while.

A customer had just completed a sale.
Checked whosonline, same customer shown with completed transaction.

Checked UT, saw a different customer had that session.
Checked the session details and worked out that 2 people used the same computer and both had logged in, one after the other.

Whosonline correctly showed the most recent logged on customer.
UT incorrectly showed the first person to log on.

Would be helpful in the tracking if we could who see had attempted to log in.

I too just observed the same behavior when testing the most recent UT mod on a fresh ZC 1.36 install. I don't remember observing this behavior previously when running UT on ZC v. 1.302 or 1.27. I was not able to test on 1.35.

I logged in to a customer account. Then logged out. Then naviagated the catalog as a guest.

User Tracking shows all my clicks listed under the logged in user session including my clicks after logging out and naviagating as a guest .

Although this is not a major issue for my situation I can see it would be for those tracking admin usage in a mult-user office environment or those who expect different customer logins using the same IP address.

[heavenlynights]

Sounds like its best to reinstall...

Be aware that UT gets confused with sessions that run over different days. It can't separate clicks between different days with the same session.

update:

I decided to wait till morning to try the reinstall, but low and behold, went into UT and issue re: time difference had corrected itself.

[firehorse]

Hi,

Thanks for a great mod

For my ezpages, I'm getting 'page 2' for the title rather than the actual title. Normal product pages and define pages show the correct titles.

Best regards
Alan

[typo in title I can't change ]