Return Authorization Module (RMA)

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Originally Posted by myworld20091

hi, i installed RMA v2.2.2, but the customer details are not automatically inserted if log in, i think i did upload all files and run sql correctly. :unsure: any ideas?

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Make sure if you are using a custom folder you rename the YOUR_TEMPLATE to the name you are using.

Quote:

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Originally Posted by myworld20091

hi, i installed RMA v2.2.2, but the customer details are not automatically inserted if log in, i think i did upload all files and run sql correctly. :unsure: any ideas?

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URL for your site?

hi clyde, i did a test:

if i sign up with the country USA , UK or others, on returns page, the contact information automatically filled.

if i sign up with the country France, the information couldnt be automatically filled. even if i change the principal address to USA after i sign up, the information on return page still cant be filled automatically.

ps: france is the default country

then i nothice there isn't a country field on the returns page ?

Quote:

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Originally Posted by myworld20091

hi clyde, i did a test:

if i sign up with the country USA , UK or others, on returns page, the contact information automatically filled.

if i sign up with the country France, the information couldnt be automatically filled. even if i change the principal address to USA after i sign up, the information on return page still cant be filled automatically.

ps: france is the default country

then i nothice there isn't a country field on the returns page ?

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URL for your site?

hi clydejones, thanks for your help from PM, now RMA works fine on my site, but i found a problem, its the email address. after i receive the email of return authorization from the customer, i try to reply this mail, but if i click "REPLY" from my mail box, the email address next to the "SEND TO" is my own email address, it should be the customer's email address. what do i fix this problem? :unsure:

Quote:

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Originally Posted by myworld20091

hi clydejones, thanks for your help from PM, now RMA works fine on my site, but i found a problem, its the email address. after i receive the email of return authorization from the customer, i try to reply this mail, but if i click "REPLY" from my mail box, the email address next to the "SEND TO" is my own email address, it should be the customer's email address. what do i fix this problem? :unsure:

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Let me do some checking, I'll post back ASAP

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Originally Posted by clydejones

Let me do some checking, I'll post back ASAP

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hi, is this the problem of RMA or problem of my site?

Quote:

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Originally Posted by myworld20091

hi, is this the problem of RMA or problem of my site?

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I'm still checking to see what the problem might be.

Quote:

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Originally Posted by myworld20091

hi clydejones, thanks for your help from PM, now RMA works fine on my site, but i found a problem, its the email address. after i receive the email of return authorization from the customer, i try to reply this mail, but if i click "REPLY" from my mail box, the email address next to the "SEND TO" is my own email address, it should be the customer's email address. what do i fix this problem? :unsure:

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Quote:

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Originally Posted by myworld20091

hi, is this the problem of RMA or problem of my site?

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Sorry it took so long.

This should fix the problem.

Just unzip the file and upload the entire includes folder to your server.

Attachment 5654

hi clyde, i uploaded this file, the problem was fixed immediately, thanks for your time and knowledge :clap: