Return Authorization Module (RMA)

[countrycharm]

hi, i installed RMA v2.2.2, but the customer details are not automatically inserted if log in, i think i did upload all files and run sql correctly. any ideas?

Make sure if you are using a custom folder you rename the YOUR_TEMPLATE to the name you are using.

[clydejones]

hi, i installed RMA v2.2.2, but the customer details are not automatically inserted if log in, i think i did upload all files and run sql correctly. any ideas?

URL for your site?

[myworld20091]

hi clyde, i did a test:

if i sign up with the country USA , UK or others, on returns page, the contact information automatically filled.

if i sign up with the country France, the information couldnt be automatically filled. even if i change the principal address to USA after i sign up, the information on return page still cant be filled automatically.

ps: france is the default country

then i nothice there isn't a country field on the returns page ?

[clydejones]

hi clyde, i did a test:

if i sign up with the country USA , UK or others, on returns page, the contact information automatically filled.

if i sign up with the country France, the information couldnt be automatically filled. even if i change the principal address to USA after i sign up, the information on return page still cant be filled automatically.

ps: france is the default country

then i nothice there isn't a country field on the returns page ?

URL for your site?

[myworld20091]

hi clydejones, thanks for your help from PM, now RMA works fine on my site, but i found a problem, its the email address. after i receive the email of return authorization from the customer, i try to reply this mail, but if i click "REPLY" from my mail box, the email address next to the "SEND TO" is my own email address, it should be the customer's email address. what do i fix this problem?

[clydejones]

hi clydejones, thanks for your help from PM, now RMA works fine on my site, but i found a problem, its the email address. after i receive the email of return authorization from the customer, i try to reply this mail, but if i click "REPLY" from my mail box, the email address next to the "SEND TO" is my own email address, it should be the customer's email address. what do i fix this problem?

Let me do some checking, I'll post back ASAP

[myworld20091]

Let me do some checking, I'll post back ASAP

hi, is this the problem of RMA or problem of my site?

[clydejones]

hi, is this the problem of RMA or problem of my site?

I'm still checking to see what the problem might be.

[clydejones]

hi clydejones, thanks for your help from PM, now RMA works fine on my site, but i found a problem, its the email address. after i receive the email of return authorization from the customer, i try to reply this mail, but if i click "REPLY" from my mail box, the email address next to the "SEND TO" is my own email address, it should be the customer's email address. what do i fix this problem?

hi, is this the problem of RMA or problem of my site?

Sorry it took so long.

This should fix the problem.

Just unzip the file and upload the entire includes folder to your server.

myworld20091_fix.zip

[myworld20091]

hi clyde, i uploaded this file, the problem was fixed immediately, thanks for your time and knowledge