Return Authorization Module (RMA)

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Originally Posted by discoverytdi

Hi Diva was not sure if I could as it could be a back door to you admin and could affect your pci compliance.
first off this is a dirty work round till someone with more brains than me kindly upgrades this mod :hug: also make sure you have a really strong password to your admin ( I use lastpass as it generates a password for you and is a free os application ) my host uses C Panel and this is based on that control panels layout
1 login to you hosting account and find the link to php MyAdmin and click on it
2 then find your data base name and click on that
3 You should then see a list on the left of all the tables in you database
4 find configuration_group and click on that
5 scroll down the list of tables till you find Return Authorization Return Authorization Display Settings see image and make a note of the number in the configuration_group_id column and keep it should you need it again
Attachment 11792
6 type the following in your address bar http://www.your domain/your admin name/configuration.php?gID=the ID No You noted in step 5 this will take you to the settings screen for Return Authorization and change the settings to you requirements
done
IF THE MODS DO NOT THINK THIS SHOULD BE POSTED HERE REMOVE IT AS I SAID I'M NOT SURE IF I'M DOING THE RIGHT THING

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Thanks!

Using Zen Cart 1.5.1

I am about to install Return Merchandise Authorization (RMA) from the following link:
http://www.zen-cart.com/downloads.php?do=file&id=288

Is the plugin from the above link compatible with Zen 1.5.1?

Is this thread discussing the plugin from the above link or is a different plugin being discussed?

It will work but you have to use the work round I've posted to get it to shown in your admin configuration. see above your posting

I am wondering if someone can please help me. I am trying to edit the mod so that the from email is actually the customer email not the store email address. Currently, when a return authorization is submitted, the email comes in and in the header information the From is the customer name BUT store address instead of the customer email address. Where do I change it so the from email is the customer email address and when clicking on reply it will attempt to send to the customer address not store address?

Thanks!

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Originally Posted by BlessIsaacola

I am wondering if someone can please help me. I am trying to edit the mod so that the from email is actually the customer email not the store email address. Currently, when a return authorization is submitted, the email comes in and in the header information the From is the customer name BUT store address instead of the customer email address. Where do I change it so the from email is the customer email address and when clicking on reply it will attempt to send to the customer address not store address?

Thanks!

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Hello, I use this module and I did a test RGA and received the request as the business owner. As the business I just hit reply and did a test to see where the reply would go. It went direct to the customer from my correct email address. Have you done a test reply? Is this what you are referring to?

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Originally Posted by WWRepair

Hello, I use this module and I did a test RGA and received the request as the business owner. As the business I just hit reply and did a test to see where the reply would go. It went direct to the customer from my correct email address. Have you done a test reply? Is this what you are referring to?

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Thanks for your update. I need to provide more clarification. Yes! When I hit reply, the right email is displayed in the reply to (which is the customer email address). However, in Outlook if you look at the original mail below, it shows the store email address and the top header also shows the store email address.

The reason I want the original email to actually show the customer's email address is because, we use an auto responder that acknowledges the RMA submission. Unfortunately, it's using the store email address because that's what's in the display even though if manually replying through Outlook when I click reply it populates with the customer email address. I am not even sure if this all makes sense but the problem here is with the auto responder seeing the store email address instead of the customer.

Thanks for looking into this for me.

Bless, I apologize. I misunderstood your problem. I see what you are referring to and that is beyond my knowledge :blink: Sorry I couldn't help you. Good Luck!

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Originally Posted by BlessIsaacola

Thanks for your update. I need to provide more clarification. Yes! When I hit reply, the right email is displayed in the reply to (which is the customer email address). However, in Outlook if you look at the original mail below, it shows the store email address and the top header also shows the store email address.

The reason I want the original email to actually show the customer's email address is because, we use an auto responder that acknowledges the RMA submission. Unfortunately, it's using the store email address because that's what's in the display even though if manually replying through Outlook when I click reply it populates with the customer email address. I am not even sure if this all makes sense but the problem here is with the auto responder seeing the store email address instead of the customer.

Thanks for looking into this for me.

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the issue you are having can't be fixed by any quick fix of this module. You will need to play with and adjust your Outlook rules so that your auto responder works as you wish.. if you are proficient in Outlook it should be easy to do..

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Originally Posted by Kevin205

Using Zen Cart 1.5.1

I am about to install Return Merchandise Authorization (RMA) from the following link:
http://www.zen-cart.com/downloads.php?do=file&id=288

Is the plugin from the above link compatible with Zen 1.5.1?

Is this thread discussing the plugin from the above link or is a different plugin being discussed?

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I have just updated this mod to work on 1.5.1 and sent it for approval so hopefully should be available soon.

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Originally Posted by alray10

I have just updated this mod to work on 1.5.1 and sent it for approval so hopefully should be available soon.

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I had the 1.39 installed and it was working fine.
I installed the 1.5.1 (3.0) and now the page is blank.

I did the sql upgrade, then refreshed my returns page and blank.

Uninstalled all 1.51 pages, then did the uninstall of mysql using: uninstall_return_authorization.sql
(included in the 3.0 folder)

then installed the 1.39 rma (as I did originally), I ran the install mysql from within zen (as I did originally).
called the admin returns using http://www.your domain/your admin name/configuration.php?gID=3? (first was 34 now it is 37)
The admin section is fine but still... the main customer rma page is blank.

Any help would be great.

Thanks