Return Authorization Module (RMA)

[alray10]

Using Zen Cart 1.5.1

I am about to install Return Merchandise Authorization (RMA) from the following link:
http://www.zen-cart.com/downloads.php?do=file&id=288

Is the plugin from the above link compatible with Zen 1.5.1?

Is this thread discussing the plugin from the above link or is a different plugin being discussed?

I have just updated this mod to work on 1.5.1 and sent it for approval so hopefully should be available soon.

[xspresso]

I have just updated this mod to work on 1.5.1 and sent it for approval so hopefully should be available soon.

I had the 1.39 installed and it was working fine.
I installed the 1.5.1 (3.0) and now the page is blank.

I did the sql upgrade, then refreshed my returns page and blank.

Uninstalled all 1.51 pages, then did the uninstall of mysql using: uninstall_return_authorization.sql
(included in the 3.0 folder)

then installed the 1.39 rma (as I did originally), I ran the install mysql from within zen (as I did originally).
called the admin returns using http://www.your domain/your admin name/configuration.php?gID=3? (first was 34 now it is 37)
The admin section is fine but still... the main customer rma page is blank.

Any help would be great.

Thanks

[DivaVocals]

I had the 1.39 installed and it was working fine.
I installed the 1.5.1 (3.0) and now the page is blank.

I did the sql upgrade, then refreshed my returns page and blank.

Uninstalled all 1.51 pages, then did the uninstall of mysql using: uninstall_return_authorization.sql
(included in the 3.0 folder)

then installed the 1.39 rma (as I did originally), I ran the install mysql from within zen (as I did originally).
called the admin returns using http://www.your domain/your admin name/configuration.php?gID=3? (first was 34 now it is 37)
The admin section is fine but still... the main customer rma page is blank.

Any help would be great.

Thanks

Blank page = error.. Need to know what the error log generated says.. Otherwise we'll all be guessing what the issue is you are having..

[dw08gm]

Upgrading from your version of RMA 2.3.3 (zencart 139h) -> RMA 1.5.1 (zencart 151)

1. If you had customised your version of RMA 2.3.3 in zencart 139h, all of those files can be copied directly to their corresponding folders in your zencart 1.5.1 store. Then go to step 2 below.
Otherwise, ensure all folders named YourTemplate (or similar) in Return Authorization 2.3.3 are changed to the actual name of your template in your zencart 1.5.1 store.
Then upload all of the Return Authorization 2.3.3 files in \email\ and \includes\ folders to their corresponding folders in your store, but do not upload any *.sql and *.txt files.


2. Copy the file Return Authorization 3.0.0\1.5.1\admin\includes\languages\english\extra_definitions\returns.php to the corresponding admin folder in your zencart 1.5.1 store.


3. Edit Return Authorization 3.0.0\1.5.1\install_return_authorization.sql
change last line from

INSERT INTO `configuration` VALUES (NULL, 'Return Authorization Version', 'RA_VERSION', '2.3.3', 'Return Authorization version', @t4, 9, NULL, now(), NULL, NULL);

to

INSERT INTO `configuration` VALUES (NULL, 'Return Authorization Version', 'RA_VERSION', '3.0', 'Return Authorization version', @t4, 9, NULL, now(), NULL, NULL);

and then save this file.


4. Copy and paste contents of your saved install_return_authorization.sql into Admin > Tools > Install sql patches page of your zencart 1.5.1 store, then click send.


5. Copy and paste contents of \Return Authorization 3.0.0\1.5.1\1.5.1-patch.sql into Admin > Tools > Install sql patches page of your zencart 1.5.1 store, then click send.


If you do no wrong, consider job done. Enjoy.

[xspresso]

The log file
I tried that first. Nothing (that I see)
imestamp admin_user ip_address page_accessed parameters flagged attention postdata
2013-04-15 23:08:30 1 admin 108.33 admin_activity.php action=save& 0 stdClass Object
(
[format] => 0
[filename] => admin_activity_archive_2013-04-15_23-07-35.csv
)
2013-04-15 23:07:35 1 admin 108.33 admin_activity.php 0
2013-04-15 23:06:32 1 admin 108.33 admin_activity.php action=save& 0 stdClass Object
(
[format] => 0
[filename] => admin_activity_archive_2013-04-15_23-06-26.csv
)
No errors in the cpanel log (blank)


As I said above I had the 1.39 installed and it was working fine.
I installed the 1.5.1 (3.0) by uploading 3.0 over 2.2 (i did not delete it)
The store is new I did not do any custom work to RMA.
I installed the sql from the 1.51 folder then I installed the patch for 1.51.

Then refreshed my returns page and it was blank.

Uninstalled all 1.51 pages, then did the uninstall of mysql using: uninstall_return_authorization.sql
(included in the 3.0 folder)

then installed the old original 1.39 rma (as I did originally), I ran the mysql (from orig 1.39) from within zen (as I did originally).
called the admin returns using http://www.your domain/your admin name/configuration.php?gID=3? (first was 34 now it is 37)
The admin section is fine but still... the main customer rma page is blank.

And again I deleted each page manually. And started a new install of the 1.51 from scratch.
Checked each line in mysql and all looks good there.

It seems the only variable here is the database.

So here I go again. I just deleted the config and config group entries using Return Authorization SQL Uninstall
Version: 2.3.3. I verified that all is uninstalled.

I installed 1.39 again, blank page. WTBlank.

Any ideas.

[dw08gm]

xspresso

Which version of zencart are you running?

Have you read the entire RMA support thread?

If you are running zencart 139h, try loading 2.3.2 or 2.3.3 version of RMA. The 151 version of RMA 3.0 is not suited to 139h.

If you are running zencart 151, my instructions should work for 2.3.3 version of RMA.

Cheers

[xspresso]

Hi thanks for answering.

Yes fresh install 1.51. zen cart (I did mention the store was new.)
I installed rma 2.33 on zen 1.51, it worked fine.
I have been installing scripts for 15 years and using zen for dozens of projects.
I joined this forum in 2008 because I had a problem but fixed it without needing to post.
I always read the forum first, that always fixes the problem.

I deleted the 2.33 files and unzipped a fresh download, just in case.
I am thinking that it is not reading from the database.
I don't know much about mysql, could it be the sort order. First install 33
after updating database it went to 34 and is now 38 after deleting and trying 4 times.

The question: is there someplace else in mysql that keeps track of the sort order for returns?
(besides configuration and configuration group)

I forgot about this log!
[16-Apr-2013 09:05:28 America/Chicago] PHP Deprecated: Directive 'magic_quotes_gpc' is deprecated in PHP 5.3 and greater in Unknown on line 0
[16-Apr-2013 09:05:29 America/Chicago] PHP Warning: PHP Startup: Unable to load dynamic library '/usr/local/lib/php/extensions/no-debug-non-zts-20060613/xdebug.so' - /usr/local/lib/php/extensions/no-debug-non-zts-20060613/xdebug.so: cannot open shared object file: No such file or directory in Unknown on line 0
[16-Apr-2013 09:05:29 America/Chicago] PHP Warning: PHP Startup: timezonedb: Unable to initialize module
Module compiled with module API=20060613
PHP compiled with module API=20090626
These options need to match
in Unknown on line 0
[16-Apr-2013 09:05:29 America/Chicago] PHP Warning: PHP Startup: PDO: Unable to initialize module
Module compiled with module API=20060613
PHP compiled with module API=20090626
These options need to match
in Unknown on line 0
[16-Apr-2013 09:05:29 America/Chicago] PHP Warning: PHP Startup: pdo_sqlite: Unable to initialize module
Module compiled with module API=20060613
PHP compiled with module API=20090626
These options need to match
in Unknown on line 0
[16-Apr-2013 09:05:29 America/Chicago] PHP Warning: PHP Startup: Unable to load dynamic library '/usr/local/lib/php/extensions/no-debug-non-zts-20060613/sqlite.so' - /usr/local/lib/php/extensions/no-debug-non-zts-20060613/sqlite.so: undefined symbol: third_arg_force_ref in Unknown on line 0
[16-Apr-2013 09:05:29 America/Chicago] PHP Warning: PHP Startup: pdo_mysql: Unable to initialize module
Module compiled with module API=20060613
PHP compiled with module API=20090626
These options need to match
in Unknown on line 0
[16-Apr-2013 09:05:29 America/Chicago] PHP Warning: PHP Startup: SourceGuardian: Unable to initialize module
Module compiled with module API=20060613
PHP compiled with module API=20090626
These options need to match
in Unknown on line 0
[16-Apr-2013 09:05:29 America/Chicago] PHP Deprecated: Directive 'magic_quotes_gpc' is deprecated in PHP 5.3 and greater in Unknown on line 0



I would not post now if I did not need some ideas of what MIGHT be possibly wrong.

I realize it should work, and I realize 1.51 rma wont work on 1.39 zen.

I have completely uninstalled it 4 times and tried both the 1.39 rma and the 1.51 rma
and all pages come up blank. (not 404 etc just blank) source shows a "1")