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And the saga continues.
In the last week we had two events, both were successful Stripe credit card purchases, but both resulted in no Zen order. One customer said "the website showed an error so I thought it didn't go through. However, my bank statement shows that I was charged". No further details.
In stripe, both were uneventful. They hit the final check out page only once, and no errors of any kind were reported by stripe.
More from the customer with the successful charge, but no order:
Quote:
So I went to get my debit card and got distracted. I finally came back to my phone to put in the payment information. The webpage was still loaded. After I submitted, I got an error probably bc the webpage should've timed out. But it still charged the debit card
I understand the issue.
It is caused by the difference between Zen Cart's session timeout of 24 minutes and Stripe's session timeout of 24 hours.
This can be resolved by using a webhook or the expire_at parameter.
some time back you put in a fix which times the Zen Session out and sends them to a timeout page. That worked on a PC. But this persons describes a phone. So the fix must not be universal across all browsers.