WorldPay Module version 2.0 - Support thread

Hi Guys,

Been using worldpay mod for nearly a year now - all fine apart from the usual teething problems. In the last 2 weeks I've had lots of problems with abandoned carts. It turns out that everyone is getting this error message:

Secure Payment Page
Sorry, there was an error in processing this transaction:
No payment information is available. This means that one of the following has occurred:
you have completed or cancelled your payment
you have cookies disabled. To complete your payment, enable cookies by changing the privacy settings in your browser. Then return to the merchant's site and resubmit your payment
your session at RBS WorldPay has timed out. Please return to the merchant's site and resubmit your payment.


I tried placing an order myself and i got the same error message. My privacy settings are set to medium. I've raised a query with worldpay, but was wondering if any of you have come across this problem as well?

Thanks
Suekay

Hi peeps,

I have looked through this thread over a few days and can't seem to find what I am looking for. I have also been back and forth with Worldpay support team and they have been helpful, but the issue isnt solved.

Basically, I have the whole site ready to go, the worldpay integration works well, payments go through, orders added back into zen cart admin area, emails all go out, but... the callback is apparently working fine, worldpay guys say its fine, but there is apparently some problem on zen side displaying the page that says: thanks for your order, etc...

the rest of the callback part works fine, I have my header, navigation, footer, links, images, etc... except there is a big main body blank area that says nothing.

any ideas? :huh:

thanks in advance

Quote:

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Originally Posted by suekay

Hi Guys,

Been using worldpay mod for nearly a year now - all fine apart from the usual teething problems. In the last 2 weeks I've had lots of problems with abandoned carts. It turns out that everyone is getting this error message:

Secure Payment Page
Sorry, there was an error in processing this transaction:
No payment information is available. This means that one of the following has occurred:
you have completed or cancelled your payment
you have cookies disabled. To complete your payment, enable cookies by changing the privacy settings in your browser. Then return to the merchant's site and resubmit your payment
your session at RBS WorldPay has timed out. Please return to the merchant's site and resubmit your payment.


I tried placing an order myself and i got the same error message. My privacy settings are set to medium. I've raised a query with worldpay, but was wondering if any of you have come across this problem as well?

Thanks
Suekay

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I solved the problem by upgrading :clap: :oops: but when I tried a live transaction - (which worked) the thank you page had missing information. I pasted the following from the internet page into WORD:

Thank you, your payment was successful
Merchant's Reference:
RBS WorldPay Transaction ID:

So the Merchant Ref and Transaction ID is missing.

BUT on pasting it from WORD to here the Merchant Ref appeared!!!! (Obviously I have deleted it again now.) I checked it wasn't hidden in a white font in WORD. The transaction ID didn't mysteriously appear though!

Anyone had this problem and solved it?

Thanks SueKay

Quote:

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Originally Posted by lee_whitehead

Hi peeps,

I have looked through this thread over a few days and can't seem to find what I am looking for. I have also been back and forth with Worldpay support team and they have been helpful, but the issue isnt solved.

Basically, I have the whole site ready to go, the worldpay integration works well, payments go through, orders added back into zen cart admin area, emails all go out, but... the callback is apparently working fine, worldpay guys say its fine, but there is apparently some problem on zen side displaying the page that says: thanks for your order, etc...

the rest of the callback part works fine, I have my header, navigation, footer, links, images, etc... except there is a big main body blank area that says nothing.

any ideas? :huh:

thanks in advance

---

I had a blank page when I'd changed a line of code by hand instead of upgrading - all I can say is double and triple check you have all the files uploaded.

Quote:

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Originally Posted by suekay

I had a blank page when I'd changed a line of code by hand instead of upgrading - all I can say is double and triple check you have all the files uploaded.

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Hi Suekay,

I can actually view the success page separately through manually typing a link to it, so I know its there, just cant tell why its not showing up?

this is the only thing stopping the site from going live :-(

Quote:

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Originally Posted by lee_whitehead

Hi Suekay,

I can actually view the success page separately through manually typing a link to it, so I know its there, just cant tell why its not showing up?

this is the only thing stopping the site from going live :-(

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Anoth thing that I learnt whilst installing mine was to wait. I had mine in test mode, then changed to live, but it didn;t work. I had to wait for the WPay system to update and after a couple of days it started working by itself. Sorry I can't offer you any better advise.

I'm using Worldpay and everything is working fine except for one thing...

Has anyone managed to get ecommerce tracking to work?????

I am using Google Analytics ecommerce tracking and this relies on some code on the checkout_success page to grab the customers order details and send it to Google. Because Worldpay "grabs" the ZenCart page this isn't working...

It's really frustrating as it's the last piece of the jigsaw to get the site working perfectly....

Thanks

Hello there.

Completely new to this and really struggling getting this module working.

I'm adding this to a store that is on version 1.37.

I have uploaded all of the files.

I've got all of the login information for the worldpay admin area and the store admin area.

First of all, I activated the module from the payments -> module option.

Then I proceded to follow the instructions for both the store admin and the worldpay admin.

With regards to the worldpay side of things, when I login, I can choose to go to the 'Production Merchant Interface' or a 'Test Merchant Interface'. No idea which one I should be editing, if someone can tell me, that would be great. Within each one under Installations, is an Integration Setup for Test and Production, again, not sure which one to modify here.

I thought I would try and edit the admin side of the store with the settings for the module, but when I enter anything and save, it doesn't seem to pick up any of the information I've entered. Things like Installation ID, MD5 settings etc are all lost when I press save.

Can anyone please help a complete newbie?

THanks so much in advance,

Craig

Hi all I have a Client that is using zen cart v1.38

and WorldPay Credit Card Payments v2.09

they have had there first payment made using world pay but they are not showing in admin, this is what they have said to me

" when you check out and choose the worldpay option as payment it processes the payment perfectly ok, but in the website admin area instead of it logging it as an order with all the details i.e. amount paid items bough etc etc it logs the transaction as a new customer with no information about the order at all. You then have to work out with the price paid what they have actually bought"

can anyone let me know why this is happening and how it can be fixed

I look forward to your replies
thanks
Patrick

Quote:

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Originally Posted by paddy_uk2007

Hi all I have a Client that is using zen cart v1.38

and WorldPay Credit Card Payments v2.09

they have had there first payment made using world pay but they are not showing in admin, this is what they have said to me

" when you check out and choose the worldpay option as payment it processes the payment perfectly ok, but in the website admin area instead of it logging it as an order with all the details i.e. amount paid items bough etc etc it logs the transaction as a new customer with no information about the order at all. You then have to work out with the price paid what they have actually bought"

can anyone let me know why this is happening and how it can be fixed

I look forward to your replies
thanks
Patrick

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Please can anyone help me with this ??? please please please