WorldPay Module version 2.0 - Support thread

[paddy_uk2007]

Hi all I have a Client that is using zen cart v1.38

and WorldPay Credit Card Payments v2.09

they have had there first payment made using world pay but they are not showing in admin, this is what they have said to me

" when you check out and choose the worldpay option as payment it processes the payment perfectly ok, but in the website admin area instead of it logging it as an order with all the details i.e. amount paid items bough etc etc it logs the transaction as a new customer with no information about the order at all. You then have to work out with the price paid what they have actually bought"

can anyone let me know why this is happening and how it can be fixed

I look forward to your replies
thanks
Patrick

[paddy_uk2007]

Hi all I have a Client that is using zen cart v1.38

and WorldPay Credit Card Payments v2.09

they have had there first payment made using world pay but they are not showing in admin, this is what they have said to me

" when you check out and choose the worldpay option as payment it processes the payment perfectly ok, but in the website admin area instead of it logging it as an order with all the details i.e. amount paid items bough etc etc it logs the transaction as a new customer with no information about the order at all. You then have to work out with the price paid what they have actually bought"

can anyone let me know why this is happening and how it can be fixed

I look forward to your replies
thanks
Patrick

Please can anyone help me with this ??? please please please

[cliff smith]

Hi, Had the same problem but it was because the callback wasn't working. In my case I forgot to add s to http on the callback address in wporlpay when I changed to secure. Seems if the callback doesn't work Zen doesn't complete the order but it does set up a customer account and Worldpay does take the payment. We ended up looking stupid and phoning a couple of customers to say thanks for your money and your name and adress, what can we send you? Hope it helps. Cliff

[GeoBew]

hi im having callback problems.

if there is any fix for this could someone please help as its driving me a bit mad.

[countrycharm]

I need a coupe of people who are will to test this package I have put together.

All I did is add all the fixes the other people suggested in this thread. I also created a From-v2.12-or-Less-to-v3.0 statement to add the WorldPay page under customers in zen cart 1.5.0 through 1.5.4.

He is a list of things I did: No major changes were needed except down below.

• Added a Upgrading-From-v2.12-To-v3.0 folder.
• Added a From-v2.12-or-Less-to-v3.0.sql statement for zen cart1.5+.
• Fixed /admin/worldpay_response.php. WorldPay orders now show in admin on zen cart v1.5+. Thanks to (explorer1979)
• Updated WorldPay URL where they use to take payments. Changes affected your connection with WorldPay because they are no longer part of RBS. Modified includes/modules/payment/worldpay.php. Thanks to (dab)
• Updated the _doc to reflect the changes.
• Change WorldPay version number to v3.0

[explorer1979]

I need a coupe of people who are will to test this package I have put together.

All I did is add all the fixes the other people suggested in this thread. I also created a From-v2.12-or-Less-to-v3.0 statement to add the WorldPay page under customers in zen cart 1.5.0 through 1.5.4.

He is a list of things I did: No major changes were needed except down below.

• Added a Upgrading-From-v2.12-To-v3.0 folder.
• Added a From-v2.12-or-Less-to-v3.0.sql statement for zen cart1.5+.
• Fixed /admin/worldpay_response.php. WorldPay orders now show in admin on zen cart v1.5+. Thanks to (explorer1979)
• Updated WorldPay URL where they use to take payments. Changes affected your connection with WorldPay because they are no longer part of RBS. Modified includes/modules/payment/worldpay.php. Thanks to (dab)
• Updated the _doc to reflect the changes.
• Change WorldPay version number to v3.0

I can join for test, please check your PM for my mailbox.
Thank you.

Best Regards,
Jimmy Chan

[explorer1979]

I am full following the Manual to install this module, but still experience callback fail problems.

Here are the log WorldPay give to me


== BoF Testing Shop Log
Transaction ID: 41xxx63xxx (Security Reason Changed to some x)
Cart ID: 8exe7bxxd2xx5a15f862cb6exxxxxxx (Security Reason Changed to some x)
Installation ID: 1xxxxx (Security Reason Changed to some x)

Error reported: Callback to http://www.shop.com/test708/index.ph...e=wp_callback: NOT OK, recevied HTTP status: 302
Server Reference: ukdc2-pz-pay01:callbackFailureEmail-1xxxxx:MerchReq-17-95
== EoF Testing Shop Log



== Callback response data ==
HTTP/1.1 302 Moved Temporarily
Date: Mon, 27 Jul 2015 09:26:03 GMT
Server: Apache/2.4.10 (Unix) OpenSSL/1.0.1e-fips mod_bwlimited/1.4 mod_fcgid/2.3.9
X-Powered-By: PHP/5.4.35
location: http://www.shop.com/
Content-Length: 0
Connection: close
Content-Type: text/html
== Callback response data ==



== BoF Live Shop Log
[2015-07-22 16:41:28.288 (TID:msg1Conn9-211795)] Callback handling failed
[2015-07-22 16:41:28.285 (TID:msg1Conn9-211795)] Callback Failed: Callback to: http://www.shop.com/store/index.php?...e=wp_callback: failed CAUSED BY The maximum limit of 131072 bytes has been exceeded.
[2015-07-22 16:41:01.469 (TID:msg1Conn9-211795)] Callback suspended, but retrying (attempt 145)
== EoF Live Shop Log


Where my shop URL is like this
Using cPanel Redirect setting / will be from
for example
http://www.shop.com
redirect to
http://www.shop.com/store


And WP Official Back End setting are
Enter the Shopper Redirect URL:
http://www.shop.com/store/index.php?...eckout_success

All other setting such as
Payment Response enabled? - ensure this is ticked.
Enable Recurring Payment Response? - ensure this is ticked.
Enable the Shopper Response? - ensure this is ticked.
Suspension of Payment Response? - ensure this is NOT ticked (it automatically selects if callback fails).
Click 'Payment Response Password - enter your password. (and then again to validate, do not tick use default as it will reset password fields) Make this secure using numbers and letters. You only have to remember it long enough to enter it in your Zen Cart Worldpay module configuration.
MD5 secret for transactions - enter a pass phrase which can be up to 16 characters long and include spaces. (and then again to validate, do not tick use default as it will reset password fields).

I am all following with the WorldPay 3.0 doc step still out of luck, any suggestion how to check/debug what is wrong on the
HTTP 302 Error and
failed CAUSED BY The maximum limit of 131072 bytes has been exceeded.

Thank you.

[GeoBew]

Just installed module and seems to be working great!

I did notice one error though , on the checkout page when you want to choose how to pay , it says

MODULE_PAYMENT_WORLDPAY_TEXT_TITLE.

not really an error but thought I would point it out.

Fixed this by going to - www/includes/languages/english/modules/payment

//define('MODULE_PAYMENT_WORLDPAY_TEXT_TITLE', 'Credit Card via WorldPay');

Simply remove the slashes at the start. :)