Mailbeez After Sales Modules

I am sure this question has been answered but need some clarification on how to fix it. I have a version 2.5 Mailbeez, When I send the review request emails the image of the product and the image of the 'Write Review' don't show up in the html emails. For some reason when I review the email within the module I could see the image but only after an email is sent the 2 images don't show up, rest of the images like the header image and Facebook etc show fine so I know that email is being sent in a html format.

Reading the forums I guess it has to the with directory of the images but which file do I have to change and what do I have to change it to.

Thank you

hi coins,

are you having any modifications in your zencart, e.g. an addon for more images?
please try to check the image path and compare how it should be like. The review advanced module is much more flexible to adopt image path to customizations.

cheers
cord

Yes, I believe my website developer made lot of modifications and addons for images, I am thinking about buying the advance module but like to try this for a while, is there a way I could change the code to put in the correct directory info?

the Write Review image is in the following dir: /includes/templates/ayd/buttons/english/button_write_review.gif
and the product images are in the following dire: /images/1888_Morgan.jpg

Any help?

Quote:

---

Originally Posted by mailbeez

hi coins,

are you having any modifications in your zencart, e.g. an addon for more images?
please try to check the image path and compare how it should be like. The review advanced module is much more flexible to adopt image path to customizations.

cheers
cord

---

hi coins,

try to modify the function mh_product_image() located in
/mailhive/common/functions/compatibility.php

however you need to keep track of this change as it will be lost with an update of MailBeez

regards
cord

If I buy the complete package does this problem get solved? Thank you for the input.

Quote:

---

Originally Posted by mailbeez

hi coins,

try to modify the function mh_product_image() located in
/mailhive/common/functions/compatibility.php

however you need to keep track of this change as it will be lost with an update of MailBeez

regards
cord

---

hi coins,

the premium module allows to adopt the image path in the email templates w/o changing any program code. With using the template manager the email templates are managed in the DB. That way everything stays clean and updateable (think we all have seen enough extremely customized shop-systems, which are very hard to update once a new release comes out... so Mailbeez is not going that route)

I give you full support by email how to adopt the template to show the product images in your store.

regards
cord

How can I tell if Mailbeez is working properly? I set up a cron job, and I looked at the activity log and it says this:

Quote:

---

91 2012-05-02 13:22:57 MAILBEEZ_MODULE_INIT winback class constructed PROD
91 2012-05-02 13:22:57 MAILBEEZ_MODULE_INIT review_facebook class constructed PROD
91 2012-05-02 13:22:57 MAILBEEZ_MODULE_INIT review class constructed PROD
91 2012-05-02 13:22:57 MAILBEEZ_MODULE_INIT nopurchase class constructed PROD

---

I don't know what that means, though... I don't know what "class constructed" means... I don't know if any emails were sent... I don't know how to tell if my cron job is working properly or not... can someone help?

hi webkat,

make sure you have MailBeez V2.5 installed.

the lines you pasted are more technical information (I assume you checked the addtional information in mailbeez > configuration > event log?)

the default log entries will tell you when the sending process is started and when it ended successfully (if you see only MAILHIVE_RUN_INIT entries, something goes wrong - you should get a MAILHIVE_RUN_COMPLETE entry for every run).

The easier way to see if MailBeez works is to send yourself copies of the generated emails (mailbeez > configuration > MailHive - Basic configuration) and to check the Beez-O-Graph for activities.

hope that helps?

regards
cord

Quote:

---

Originally Posted by mailbeez

make sure you have MailBeez V2.5 installed.

the lines you pasted are more technical information (I assume you checked the addtional information in mailbeez > configuration > event log?)

the default log entries will tell you when the sending process is started and when it ended successfully (if you see only MAILHIVE_RUN_INIT entries, something goes wrong - you should get a MAILHIVE_RUN_COMPLETE entry for every run).

The easier way to see if MailBeez works is to send yourself copies of the generated emails (mailbeez > configuration > MailHive - Basic configuration) and to check the Beez-O-Graph for activities.

---

Yes, 2.5

Not sure what you mean by mailbeez > configuration > event log... that looks like a thing I change settings on... two checkboxes... I don't see where to actually view the event log itself...?

I am already set to receive copies of all emails; I have received none. The graph is a flatline at zero.

My cron job is:

30 15 * * * wget home5/jugglerd/public_html/mailhive.php?123456789123456789123456789=run (obviously a fake number there)

Should that be something else?

Quote:

---

Not sure what you mean by mailbeez > configuration > event log... that looks like a thing I change settings on... two checkboxes... I don't see where to actually view the event log itself...?

---

just uncheck them, you can view the event log under the tab "reports"

the cron-url MUST be called using http:// - so a full URL rather the php-path you are using.

so once you changed that it should work.

also you can call the cron-url directly in a browser to test things out (if there is nothing to send, the cron won't change that)

cheers
cord

I changed the cron to a url and ran it in the browser and got this:

Quote:

---

MailBeez - Mode: production
1146 - Table 'myuser_ozenc.TABLE_CHRISTMAS' doesn't exist

select c.customers_firstname, c.customers_lastname, c.customers_id, c.customers_email_address, x.christs_dob, date_format(x.christs_dob, '%d.%m.%y.') as christs_dob from customers c, TABLE_CHRISTMAS x where date_format(x.christs_dob,'%y%m%d') < ( date_format(now(),'%m%d')+ 25) and date_format(x.christs_dob,'%y%m%d') > ( date_format(now(),'%m%d')- 35)

[TEP STOP]

---

...what did I miss?

no idea, this error does not come from any official MailBeez module - the official MailBeez module are most easy and hasslefree to install.

MailBeez Version 2.6 released
Finally after weeks of work, hundred of changes and intense testing on selected live site MailBeez Version 2.6 is ready for download!

MailBeez Version 2.6 is a major release with many improvements like

• MailBeez Analytics for tracking of open / click / purchases
• Enhanced Beez-O-Graph with pop-ups
• Google Analytics Dashboard Integration: see how GA tracks MailBeez Campaigns
• Google Analytics URL rewrites in txt format (configurable)
• Optional Bounce Handling (hard/soft bounces)

Find the full list on http://www.mailbeez.com/documentation/changelog/

To upgrade just download the Quickstart Package - you will find and Upgrade Pack for MailBeez V2.5, which only contains core files. So the update is done by uploading these files and folder (replace / merge).

The fresh installation on Zencart 1.3.x to Zencart 1.5 is very easy by just uploading the new files & folders.


Some visual highlights are the reworked / new dashboard widgets which give you information about the effect of MailBeez Campaigns:
The Beez-O-Graph shows now open, clicks, orders and bounces - with a drill-down pop-up:
Attachment 10426

The new Google Analytics Pie gives you the most important figures from Google Analytics directly in your dashboard:
Attachment 10427

The Customer-Loyalty-O-Graph gives an indication, how many of your orders are coming from returning customers:
Attachment 10425

As before you can use MailBeez Version 2.6 for free. If you like what you see you can enhance (= more revenue) the System step-by-step for your needs.

enjoy MailBeez
cord

Hi Cord.

Any chance of helping me out on this: I'm using MailBeez 2.5 and have slightly adapted the Simple Review module and made it a Satisfaction Survey module. However, the problem I'm having is that it sends emails without date restrictions - today it sent out emails to customers who purchased several years ago... My settings are as follows:
Set days passed: 10
Set days to skip after: 20

This is the query used for audience:

Code:

---

function getAudience() {
                        global $languages_id, $language;
                       
                        $status = MAILBEEZ_SATISFACTION_ORDER_STATUS_ID;
                       
      $date_skip = $this->dbdate(MAILBEEZ_SATISFACTION_PASSED_DAYS_SKIP);
      $date_passed = $this->dbdate(MAILBEEZ_SATISFACTION_PASSED_DAYS);
                                                                                                               
      $query_raw = "select c.customers_firstname, c.customers_lastname, o.orders_id, o.customers_id, c.customers_email_address, o.date_purchased, s.date_added as status_date
                                                                                              from " . TABLE_ORDERS . " o, " . TABLE_CUSTOMERS . " c,  " . TABLE_ORDERS_STATUS_HISTORY . " s
                                                                                              where o.customers_id = c.customers_id
                                                                                                                        and o.orders_id = s.orders_id
                                                                                                                        and o.orders_status = s.orders_status_id
                                                                                                and s.orders_status_id = '" . (int)$status . "'
                                                                                                and s.date_added <= '" . $date_passed . "'
                                                                                                and s.date_added > '" . $date_skip . "'
                                                                                              order by o.orders_id ASC";
                       
                        //echo $query_raw ;
                       
                        $query = mh_db_query($query_raw);
                        $customer_array = array();
                        $customer_products_array = array();
                        $customer_orders_array = array();

---

I haven't changed any MailBeez core files. Of course, database entries are valid (checked the database: MAILBEEZ_SATISFACTION_PASSED_DAYS_SKIP=20, MAILBEEZ_SATISFACTION_PASSED_DAYS=10)

If you want, I can send you the entire module for you to check.

Thanks.

hi balihr,

am happy to give you professional development support, just send me an email

cheers
cord

Hm... OK, I wasn't looking for a quote since I was planning on releasing this in the Add Ons section... Anyway, I just sent you a PM.

LOL, I just figured it out. The problem was caused by something I did in the order management and has absolutely nothing to do with the MailBeez module or my Satisfaction Survey module...

I'll prepare the files during the day and submit to the plugins section. If anyone wants a copy of the Satisfaction Survey module before it gets approved, just PM me.

Hi balihr,

sorry for my late reply, was busy with the Version 2.6 release.
Good you figured out what the issue was.

cheers
cord

I just upgraded from MailBeez 2.5 to 2.6.2. Great update, but have an issue with the 'Review -o- Meter'. I now get the following on my dashboard.

Parse error: syntax error, unexpected $end in /XXXXXXXXXXXXXX/mailhive/dashboardbeez/dashboard_review_o_meter.php on line 281


I have looked through the page to find if/where some of the code is not closed, but I can't seem to find the issue.

Hi Cord,

Can you tell me where I can download v2.2? I need to do a file comparison between a fresh fileset and my own fileset to identify the customizations I've made before I install v2.6 in a new store.

Thanks!

Mailbeez is an excellent module and very useful too.
However, I have been unable to remove the following lines from my e-mails:
----------------------
please adjust the templates to your needs, you find the templates:
template: [SHOPROOT]/mailhive/common/templates/email_html.tpl
header picture: [SHOPROOT]/mailhive/common/images/default_emailheader.gif
----------------------
Can someone suggest which template do I check these lines for?

Thanks for your help.

Quote:

---

Originally Posted by Limitless

Parse error: syntax error, unexpected $end in /XXXXXXXXXXXXXX/mailhive/dashboardbeez/dashboard_review_o_meter.php on line 281

---

Strange, can't see anything wrong there as well - are you sure the file is uploaded properly?

Quote:

---

Originally Posted by raunharman

Mailbeez is an excellent module and very useful too.
However, I have been unable to remove the following lines from my e-mails:
----------------------
please adjust the templates to your needs, you find the templates:
template: [SHOPROOT]/mailhive/common/templates/email_html.tpl
header picture: [SHOPROOT]/mailhive/common/images/default_emailheader.gif
----------------------
Can someone suggest which template do I check these lines for?

Thanks for your help.

---

try to read the message ;-) and check out:

Guide to Getting Started
http://www.mailbeez.com/documentatio...tting-started/

Customizing MailBeez Email Templates
http://www.mailbeez.com/documentatio...ail-templates/

cheers
cord

Quote:

---

Originally Posted by ScriptJunkie

Hi Cord,

Can you tell me where I can download v2.2? I need to do a file comparison between a fresh fileset and my own fileset to identify the customizations I've made before I install v2.6 in a new store.

Thanks!

---

hi scriptjunkie,

please send me and email (you probably have seen it while editing the core code ;) )

cheers
cord

Quote:

---

Originally Posted by mailbeez

Strange, can't see anything wrong there as well - are you sure the file is uploaded properly?

---

I recopied the dashboardbeez/reviewXXXXX files from the 2.6.2 zip and everything is working again.

Thanks.

Hello, I set the Mailbeez module with the Review Reminder Advanced and the Coupon for Review modules. Everything is working fine except that when the Review Reminder email does not display the images, they also do not show up when reviewing the email in the HTML Template review.

The image address in the email body looks like this:

Code:

---

<img src="" style="margin-bottom: 7px; width: 160px; height: 160px;" border="1"> <br clear="all"/>

---

Does any one know what I could check to get the emails to display correctly?

Thank you,
Jacob Bushnell
www.keystonepestsolutions.com

Hi everyone, has anyone created a module that generates emails to customers based on a payment method? There is a premium Mailbeez that offers this feature along with a whole collection-type function but it's more than I need. Basically if a customer selectes "Western Union" as a payment method I would like to use Mailbeez to generate a payment instruction email following the standard order confirmation. Any help is appreciated!

I've tired to creat this using exhisting Mailbeez modules but it's a bit too complex for me.

hi jacob,

thanks a lot for purchasing the premium modules! To get support for premium modules just send me an email (in this case I sent you one).

The template system of premium modules is very flexible and can be adopted to virtually any modification around product images, so we will find a solution to make it work just by adopting the templates.

regards
cord

hi joy and all,

if there are more having a need for that kind of module, am happy to build an official premium module. Would be decent priced as it does not soo much compared to e.g. the invoice dunning module or payment in advanced dunning module

cheers
cord

Hi,

I did a quick search of this thread but couldn't find an answer.

I've just installed Mailbees 2.6.2 onto Zen 1.5

It all seems to work but when I click the preview buttons of a module I get a popup with an IE message:

Code:

---


Internet Explorer cannot display the webpage
What you can try:
 
It appears you are connected to the Internet, but you might want to try to reconnect to the Internet.

Retype the address.
Go back to the previous page.
Most likely causes:
•You are not connected to the Internet.
•The website is encountering problems.
•There might be a typing error in the address.
more information

---

Any ideas?

I'm having some trouble getting Mailbeez working on my site. I have 2 different stores under the same domain but in different directories. For example, I have my site set up like domain.com and domain.com/pro

I can get the modules working for the regular site, but when I set everything up in the pro directory, the Mailbeez area in my admin is trying to read the files from the main directory of the website. Is there any way to correct this without having to do something like domain.com/reg and domain.com/pro?

I'm running Zen Cart 1.5 and Mailbeez 2.6.2
www.healthydentalproducts.com

Quote:

---

Originally Posted by gruntre69

Hi,

I did a quick search of this thread but couldn't find an answer.

I've just installed Mailbees 2.6.2 onto Zen 1.5

It all seems to work but when I click the preview buttons of a module I get a popup with an IE message:

Code:

---


Internet Explorer cannot display the webpage
What you can try:
 
It appears you are connected to the Internet, but you might want to try to reconnect to the Internet.

Retype the address.
Go back to the previous page.
Most likely causes:
•You are not connected to the Internet.
•The website is encountering problems.
•There might be a typing error in the address.
more information

---

Any ideas?

---

I forgot to say the this site is set up in a sub domain on my web hosting account. It's setup for testing mods before I run them on my live site. IE http://subdomain.domian.com

Quote:

---

Originally Posted by gruntre69

I forgot to say the this site is set up in a sub domain on my web hosting account. It's setup for testing mods before I run them on my live site. IE http://subdomain.domian.com

---

hi gruntre,

please check out the FAQ on:
http://www.mailbeez.com/support/

there are several items about blank popups / 404.
From browsing your site I see you are using some kind of SEO / URL rewrite system. You need to make sure that <store>/mailhive.php is directly accessible. The pop-ups causing the issue are loading that url from the store-front.

cheers
cord

Quote:

---

Originally Posted by kamphuis

I'm having some trouble getting Mailbeez working on my site. I have 2 different stores under the same domain but in different directories. For example, I have my site set up like domain.com and domain.com/pro

I can get the modules working for the regular site, but when I set everything up in the pro directory, the Mailbeez area in my admin is trying to read the files from the main directory of the website. Is there any way to correct this without having to do something like domain.com/reg and domain.com/pro?

I'm running Zen Cart 1.5 and Mailbeez 2.6.2
www.healthydentalproducts.com

---

hi Justin,

MailBeez is always loading the configuration of the store-system, so there is no path/url configurable in MailBeez.

Your set-up should work, please check the configure.php of your "pro" directory. There is actually a settings which is only used by download-products and MailBeez. So if that is wrong everything else seems to work

cheers
cord

removed due to double posting

Quote:

---

Originally Posted by mailbeez

hi gruntre,

please check out the FAQ on:
http://www.mailbeez.com/support/

there are several items about blank popups / 404.
From browsing your site I see you are using some kind of SEO / URL rewrite system. You need to make sure that <store>/mailhive.php is directly accessible. The pop-ups causing the issue are loading that url from the store-front.

cheers
cord

---

Hello,

Thanks for the reply.

The site that you browsed (waycool.com.au) is not the site in question. That is another completely seperate site which is an old zen 1.3.7 site.

Here is the site www.totalcontrol.com.au that I want to use mailbees with. I have a test version of this site on test.totalcontrol.com.au which is where I have installed mailbees.

I have read all of the FAQ and tried those suggestions to no avail.

ok, lets have a look:

http://test.totalcontrol.com.au/mailhive.php is directly accessible - so no SEO/rewrite issue

for testing, please disable the ajax popups:

Go to MailBeez > Configuration > Mailhive:
Popup Mode > set to off

now all popups open as a new window - any new insights from doing so?

cord

I tried this the other day before posting here. Just tried again and similar result but this time in a new tab.

Code:

---

Internet Explorer cannot display the webpage
 

What you can try:

Diagnose Connection Problems

---

how does the url of the new window look like?

Here it is: http://testtc.com.au/mailhive.php?24...odule=birthday

the domain name in the url get changed - when I put in your domain from above it works.

please check your admin > configure.php

cord

the domain name in the url get changed - when I put in your domain from above it works.

please check your admin > configure.php

cord

Ahaaa,

That's the problem. We are using shared SSL mode and it is writing the URL incorrectly. it should be writing:
http://testtc.qnetau.com/mailhive.ph...odule=birthday

If I change the URL to that (http://testtc.qnetau.com/mailhive.ph...odule=birthday) it works...

Not sure how to fix this???

no idea... maybe do an url rewrite with htaccess to repair the urls?

I found the error, forgive me for the hassles....

define('HTTP_CATALOG_SERVER',

was incorrect, all working fine now. OK now I can test this for inclusion on our live sites and purchase some of your modules.

Thank you!

ok, good!
you are welcome to upgrade MailBeez with professional modules :smile:

Do you have a support thread up for this satisfaction survey addon? I looked, but wasn't able to find one.

Having an issue with the actual email it sends out regarding the $review_link variable (it gets put into the email).

Quote:

---

Originally Posted by balihr

LOL, I just figured it out. The problem was caused by something I did in the order management and has absolutely nothing to do with the MailBeez module or my Satisfaction Survey module...

I'll prepare the files during the day and submit to the plugins section. If anyone wants a copy of the Satisfaction Survey module before it gets approved, just PM me.

---

Quote:

---

Originally Posted by Limitless

Do you have a support thread up for this satisfaction survey addon? I looked, but wasn't able to find one.

Having an issue with the actual email it sends out regarding the $review_link variable (it gets put into the email).

---

Actually, I wasn't planning on supporting this and didn't follow this thread, but this is a bug caused by me so I'm gonna try and fix it.

I've attached a file, can you re-upload it and see if it's OK now. If everything's OK, please post an update here and I'll send an official update for the plugin section. Thanks.

LOL, I didn't attach the file, did I? :blush:

You can get the file here.

Quote:

---

Originally Posted by balihr

Actually, I wasn't planning on supporting this and didn't follow this thread, but this is a bug caused by me so I'm gonna try and fix it.

I've attached a file, can you re-upload it and see if it's OK now. If everything's OK, please post an update here and I'll send an official update for the plugin section. Thanks.

---

Thanks, I've updated the files but will need a few days before it gets tested for real. The 'test' email just sends 'Test' with no actual products/links.

Will reply here when I verify.

hi guys,

only premium modules show products when sending a test-email

running a simulation should show real productions though

cord

Cord or Balihr,

I think a great add on would be something like the winback module, but that can actually pull abandoned cart items (similar to recover sales cart mod) and display them in a 'cart reminder' email similar to the way the review module does.

Quote:

---

Originally Posted by Limitless

Cord or Balihr,

I think a great add on would be something like the winback module, but that can actually pull abandoned cart items (similar to recover sales cart mod) and display them in a 'cart reminder' email similar to the way the review module does.

---

Great idea, perhaps Cord will decide to build it. :smile:

Anyway, is everything OK with the Satisfaction Survey now, was the problem fixed with version 1_1?

I believe so. I am waiting to run a simulation on my test order.

hi guys,

a module like "abandoned cart" is definitely on the todo list!

But no ETA available - looking for sponsors though.

regards
cord

Quote:

---

Originally Posted by mailbeez

hi guys,

a module like "abandoned cart" is definitely on the todo list!

But no ETA available - looking for sponsors though.

regards
cord

---

I think the functionality should be rolled in to the 'No Purchase Advanced' module.
I wouldn't want to pepper potential customers with essentially duplicate emails.

What sort of sponsorship are you requiring?

in my view a "no purchase" email should be different from an abandoned cart email.
The "no purchase" only targets customer with an account, but who did never place a purchase.
The abandoned cart email also contacts customers, who did place an order in the past.

maybe it makes sense to combine them - will think about.

sent you a message regarding sponsorship

Here is my unsolicited 2 cents:

Adding to what Cord said, I'm thinking that the language used to approach these two types of very different customers or potential customers would be also need to be very different from one another. If both functionalities were combined in a single mod, it would be very difficult to get the approach language just right in the email template. You might even need two templates - one to address each scenario. It would probably have to be written in such a way so the mod distinguishes between the two and then selects the appropriate template.

For example, for a potential customer who has created an account but has never made a purchase...I might want to send them an email asking them if they were unable to find what they were looking for, or if I could help them find something to suit their needs, and perhaps even include a coupon to entice them to purchase.

Whereas for an abandoned cart, I might want the language to include a request for feedback...i.e. 'we notice you had items in your cart that you didn't purchase. would you mind sharing some feedback with us about that? i.e. did you find the product for a lower price in another store? was the product not exactly what you were looking for? Is there anything I can do to assist you with your purchase? etc. and then also include a coupon to entice them to complete the purchase.

I'm not a coder, so I don't know if this would be as complex to write as it sounds (1 mod, two different types of customers, two different email templates). Although I completely agree with Limitless about not overwhelming the customer with emails, I don't think that would happen if the mods were separate because each one is designed to pull different customers from the database.

At any rate, these are the reasons why I cast my vote for keeping no purchase and abandoned cart as two separate modules.

Quote:

---

Originally Posted by mailbeez

in my view a "no purchase" email should be different from an abandoned cart email.
The "no purchase" only targets customer with an account, but who did never place a purchase.
The abandoned cart email also contacts customers, who did place an order in the past.

maybe it makes sense to combine them - will think about.

sent you a message regarding sponsorship

---

I guess in my situation, I do not have COWOA installed, so as a 'guest' goes through the checkout, a customer account gets created for them.

If they bail just before check out, they now fit both scenarios presented and I would hammer them with emails.

New Customer/No Purchase
Abandoned Cart with Items

I suppose installing COWOA would alleviate the issue, but would I no longer capture email addresses of 'potential' customers, thereby negating the 'no purchase' module?

I understand what you're saying. Are you aware that you control the No Purchase days passed setting?

The No Purchase mod is designed to contact the customer who has created an account but never made a purchase - but only after the amount of time you set. So in the scenario you described, the potential customer wouldn't get both an abandoned cart email and a no purchase email at the same time unless you set the no purchase email to be sent immediately upon account creation. And you wouldn't do that because it's not an appropriate use of the mod, nor is it good customer service.

A more appropriate way to use the No Purchase mod is to set it up to be sent out to the customer after an appropriate length of time has passed. This reminds them that they have created an account with you but have never used it - and encourages them to come make a purchase. So yes, while the customer would eventually get both emails, they would be separated in time.

I agree that you don't want to spam your customers with multiple emails...but the key to intelligent emailing, or email marketing is both timing and language. If the language in your emails make it clear that they each serve a different purpose, and the language is gentle yet direct, (vs. aggressive and smarmy), then the customer won't respond negatively to your emails. Also remember, there is a setting in MailBeez that lets you target your emails to subscribed members only. Since this is a choice a customer must make during account creation - subscribed users are expecting your emails.

Who determines what an appropriate length of time is? You do. This will vary by store owner. If you sell seasonal items for example, and change your stock every 3-4 months, you might want that potential customer to hear from you before you change out your stock for the season, and so setting days passed to 90 or 120 would be appropriate for your store. Or perhaps your stock is made up of closeout items and so it is constantly changing. You might want to set your days passed to 60 days. Or maybe you feel two weeks is an appropriate amount of time, so you set the number of days passed to 14. The point is, you have full control of this setting.

An abandoned cart mod would, I assume, send an email immediately upon cart abandonment. Although I suppose you could set the days passed, but it wouldn't make any sense to set the days passed to more than one - presumably you want the customer to get the email on the same day the cart was abandoned. I also think you have to be very careful with the language in an abandoned cart mod in order to avoid being invasive.

A good use for an abandoned cart mod is one that sends an email saying something like "hey...you left these items in your cart. We have saved them for you so they'll be there next time you log in".

At any rate...these two concepts (no purchase and abandoned cart) are two very different things and should be handled differently. Now whether or not Cord would want to find a way to combine them into a single mod while retaining the ability to manage the situations separately....that's a different question - and probably one best answered by Cord :)

Quote:

---

Originally Posted by Limitless

I guess in my situation, I do not have COWOA installed, so as a 'guest' goes through the checkout, a customer account gets created for them.

If they bail just before check out, they now fit both scenarios presented and I would hammer them with emails.

New Customer/No Purchase
Abandoned Cart with Items

I suppose installing COWOA would alleviate the issue, but would I no longer capture email addresses of 'potential' customers, thereby negating the 'no purchase' module?

---

hi ScriptJunkie,

thanks for your explaination - it is what I had i mind, but could write down ;-)

the whole concept behind MailBeez is to have trigger-events (e.g. sign-up, purchase,...), some additional conditions and timing around that.

combining these things allows to send our very selective to customers in a certain situation - without overloading them.

To maintain this concept it is important to keep things separate - meaning separate modules (and with those separate email templates) for each situation.

cheers
cord

the MailBeez V2.6 installation says to place

/includes/extra_configures/mailbeez_tracking.php

to enable tracking of open/click/order.

That causes an error!

Workaround:

do not place the file mentioned above (or remove it)

Instead add

PHP Code:

---

// MailBeez Click and Order tracker
require(DIR_FS_CATALOG . 'mailhive/includes/clicktracker.php'); 


---

at the bottom of

/includes/application_top.php

Background:
when loading the extra_configures the zencart system is not initiated (e.g. constants are not loaded), which breaks the mailbeez_tracker.

The best solution would be to find the correct way of auto-include the mailbeez tracker script after the zencart system is initated.
Does someone know how to do this?

cheers
cord

Quote:

---

Originally Posted by balihr

Actually, I wasn't planning on supporting this and didn't follow this thread, but this is a bug caused by me so I'm gonna try and fix it.

I've attached a file, can you re-upload it and see if it's OK now. If everything's OK, please post an update here and I'll send an official update for the plugin section. Thanks.

---

The updated version is sending out emails that now show the products purchased, but the header/logo is messed up.

It now shows:

[Logo Image]


$EMAIL_SUBJECT


[Logo Image]



Where the logo image is correct (just duplicated) with the email subject variable placed in between them.

Quote:

---

Originally Posted by Limitless

The updated version is sending out emails that now show the products purchased, but the header/logo is messed up.

It now shows:

[Logo Image]


$EMAIL_SUBJECT


[Logo Image]



Where the logo image is correct (just duplicated) with the email subject variable placed in between them.

---

This was a misconfiguration on my part, your module works as expected.

I installed review advanced for a client and it's running in simulation mode. We run a simulation and when we click on the write review link in the email it logs an error in the cache directory: [26-Jun-2012 06:37:20] PHP Fatal error: Class 'email' not found in .../mailhive/common/classes/oscommerce/emailMB.php on line 14. Zencart 1.3.9h and review advanced 2.4

please check
http://www.zen-cart.com/showthread.p...72#post1133172

for a solution

Hi everyone,

Cord is on holiday through the end of July, so I will be doing my best to provide support for MailBeez in his absence.

For whatever reason, I don't always get emails from the forum telling me when there is a new posting, so if you post and I don't respond, please use the Live Chat tool on the MailBeez website for assistance.

Thank you :)

Been away for a couple of days... Running Customer review reminder module give me an error when attemptong to run.

The small window opens and I click the 'Run' command and I get: "Navigation to webpage was cancelled" It does not matter which PC I use so it 'aint local and no changes have been made. (Zen 1.3.9h)

Hi Rizla,

A few questions for you:

Is the module Review Reminder Simple (free) or Review Reminder Advanced (premium)
Which version of the module are you running?
Are you in production mode or simulation mode?
Have you run the module before without incident?
You say no changes have been made - do you mean no changes at all (i.e. no new addons installed, no file customizations, no db changes, etc) or do you mean no changes that you think would affect MailBeez?

Quote:

---

Originally Posted by Rizla

Been away for a couple of days... Running Customer review reminder module give me an error when attemptong to run.

The small window opens and I click the 'Run' command and I get: "Navigation to webpage was cancelled" It does not matter which PC I use so it 'aint local and no changes have been made. (Zen 1.3.9h)

---

Free
v2.5
Production
Many many times (all ok)
Only new install was 'Ultimate Cross Sell'

Thanks for the help

Hi Rizla,

Please visit the MailBeez website and click "Live Chat" to start a support ticket. It may take a day or two before Cord can respond (he's on holiday through the end of the month and checking the site every couple days), but he will need to be the one to troubleshoot this for you.

When you start the support ticket, please include all the info you've provided here at the forum.

Thanks :)

Quote:

---

Originally Posted by Rizla

Free
v2.5
Production
Many many times (all ok)
Only new install was 'Ultimate Cross Sell'

Thanks for the help

---

Junlie.... I had an issue with my HD and eventually had to re-format the thing (first itme in ages) and it must have been a local problem. All is working now!

Thanks for the help though.

I'm glad you got it all sorted out :)

Quote:

---

Originally Posted by Rizla

Junlie.... I had an issue with my HD and eventually had to re-format the thing (first itme in ages) and it must have been a local problem. All is working now!

Thanks for the help though.

---

Hi, What is the latest version and where do I download it from

The latest version is 2.6.2 and you can get it from the MailBeez website

Quote:

---

Originally Posted by countrycharm

Hi, What is the latest version and where do I download it from

---

Quote:

---

Originally Posted by ScriptJunkie

The latest version is 2.6.2 and you can get it from the MailBeez website

---

Thank You.....

MailBeez V2.6.5 Release

Google Analytics Dashboard Integration is working again


Am happy to announce the latest release of MailBeez! Please download the latest Version of MailBeez on www.mailbeez.com .

Updating is very easy with help of the included update pack, which only includes the core files.

After uploading the new files the system will update itself (please check the included instructions)

Enhancements:

• Support for new Google Analytics API
  
• Improved compatibility of PHPMailer
  
• Improved handling of invalid email addresses w/o stopping PHPMailer
  
• PHP Mailer default Chartset UTF-8
  
• improved support for SSL
  
• improved english wording (thanks to kelly)
  
• added index to tracking table (automatically)

Bugfixes:

• bugfix for error on Dashboard
  
• Respect the "Send copy" setting in simulation mode
  
• iteration check bugfix
  
• bugfix for config_cron_simple support
  
• bugfix for clearing template_c directory, which have cause that emails did not show latest changes

For updating please apply the upgrade pack for MailBeez V2.5 (even if you are running MailBeez V2.6.x)

I have combed through most of the threads for this, but still have trouble. In trustpilot, review reminder and satisfaction survey, none will trigger emails. Clicking Show Recipients displays 0. I'm using 2.6.5, a fresh install into zc 1.5. Any ideas? Thanks!

hi,

basically to allow any MailBeez module to find recipients you need:

- customers in your store-database
- orders in your store-database
- orders a status matching the in the mailbeez modules configured order status within the configured timeframe

The timeframe always relates to the date of the order status. So if you have configured to follow up on orders between 3 days and 10 days old with status "delivered" it will find those orders which were set to "delivered" between 3 and 10 days ago (not matter when the order originally was placed)

regards
cord

Thanks Cord. I verified this and sure enough I have set it to 3 days to 30 days (for testing) and made sure the status matched. I have orders that fall in this timeframe. So any other suggestions? Would superorders mess anything up? I have seen 1 order match when I started testing but it's gone now since it was a test order and I sent it off running and it indeed sent the email. So what about the rest of the orders?

important is the date when you set the order status falls into the timeframe.

Am not sure about superorders, have not tried it but neither have heard of issues.

Once you sent a simulation this data is tracked, so you cant sent the same simulation email twice until you have restarted the simulation (small link in the orange simulation status indicator in the top right corner).

Still I would say it is a configuration issue. you can try to set the timeframe to -1 ... 1000 which will basically find all orders (with matching status) from now to 1000days ago

Ok, so I have restarted the simulation, tried in simulation and productivity modes. Set dates from -2 to 1000. Ensured status matches orders. It says -0- I'll keep messing around with it, but I'll check back here after a bit to see if you have any other suggestions. Thanks Cord!

you can reach me through the support chat on www.mailbeez.com or www.mailbeez.de.

please have teamviewer (free download on teamviewer.com) installed

Just wanted to share this "Loyalty-O-Graph" I saw today at a MailBeez user:

Attachment 11273

Orange: percentage of second orders
Blue: percentage of third orders
Red: percentage of fourth+ orders

The graph show how the loyalty of customers is influenced in a very positive way. Customers order again, not only more place a second order but also a third and fourth+ order. Looking 730days back there is a nice comparison how MailBeez creates measurable results.

The merchant is using Winback advanced, reorder advanced and MailBeez ReferralHoney. He sent out about 10.000 emails in the last 6 months by running MailBeez on a daily basis (so approx 50 - 60 highly personalized emails per day).

Quote:

---

Originally Posted by mailbeez

you can reach me through the support chat on www.mailbeez.com or www.mailbeez.de.

please have teamviewer (free download on teamviewer.com) installed

---

WOW, so this mistake was probably obvious to some, but let me help those who also are not getting customers to trigger. I have a limited supply of items, so I set my items to be deactivated from the store when the quantity hit zero. This is a problem, since I was also wanting a customer to REVIEW this product that is now either deactivated or deleted.

Make sure your products are still active when using using any mailbeez modules relying on the product sold to be reviewed by a customer. Again, perhaps a simple oversight on my part. My sincere thanks to Cord and Ms Hudson for being prompt with replies and friendliness! Great work and great addition to Zen Cart!

I have just updated my MailBeez & Simple Review to the latest. Everything is working ok except I now have problems with the pop-up windows (CeeBox)
Just opens a small box on screen (about 20x10mm). I have to refresh to rid it. I turn CeeBox off and the module works ok... Just not as pretty. Any ideas to get it working as I can't find much on Google (nothing new these days)

Zen 1.3.9h
IE 8
Win XP

I have created a new addon for mailbeez and need some suggestions before I submit the plugin for download.


http://www.zen-cart.com/showthread.p...hlist-Reminder

Re: Ceebox.... Anyone?

My Ceebox stuff stopped working too. I don't get even a small window.

All of the Mailbeez graphs are blank, 'Show Recipients', 'Show html', etc. does nothing either.

Tried reinstalling the latest mailbeez, but nothing changed.

Thanks for confirming Limitless

Mine is behaving very stragely since the update... wish I'd left alone :(

Hello.
Just installed MilBeez according Installation Instruction to my ZenCart 1.3.9h, but don't have MailBeez in Admin>Tools. Can somebody help me?
Thanks.

Quote:

---

Originally Posted by Rizla

Thanks for confirming Limitless

Mine is behaving very stragely since the update... wish I'd left alone :(

---

sorry for the late reply - didnt got any notification.

from which version did you upgrade?
Please try a different browser, e.g. firefox 16 - any changes?

regards
cord

Quote:

---

Originally Posted by dashkitmall

Hello.
Just installed MilBeez according Installation Instruction to my ZenCart 1.3.9h, but don't have MailBeez in Admin>Tools. Can somebody help me?
Thanks.

---

hi,

did you add the zen-cart specific plugins according to the installation manual on http://www.mailbeez.com/documentatio...n-cart-1-3-x/?

important are the files in extras_zencart directory

cheers
cord

2.6.2 to 2.6.5.

No difference in FF, Chrome, IE for me.

Attachment 11351

looks like a javascript error - any chance to get an error message e.g. using firefox + firebug?

Cannot replicate it in my system - might be an issue cause by another addon you might have installec.

just checked the changes between 2.6.2 and 2.6.5.

please try the following:

open:
mailhive/common/admin_application_plugins/templates/main_common_js.tpl

find line 20

Code:

---

jQuery.fn.ceebox.popup(

---

change into

Code:

---

$.fn.ceebox.popup(

---

any changes?

cheers
cord

Quote:

---

Originally Posted by mailbeez

looks like a javascript error - any chance to get an error message e.g. using firefox + firebug?

Cannot replicate it in my system - might be an issue cause by another addon you might have installec.

just checked the changes between 2.6.2 and 2.6.5.

please try the following:

open:
mailhive/common/admin_application_plugins/templates/main_common_js.tpl

find line 20

Code:

---

jQuery.fn.ceebox.popup(

---

change into

Code:

---

$.fn.ceebox.popup(

---

any changes?

cheers
cord

---

No change with the above edits.

Here is javascript log info:


Uncaught TypeError: Object [object Object] has no method 'ceebox' mailbeez.php:33
Uncaught TypeError: Object function (a,b){return new p.fn.init(a,b,c)} has no method 'plot' mailbeez.php:517
Uncaught TypeError: Object [object Object] has no method 'gauge'
Uncaught TypeError: Cannot read property 'childNodes' of null

ah forgot - make sure you empty the mailhive/common/template_c directory - there is a button for that under mailbeez > configuration > template system

also the admin frontend templates are cached there.

please check by using view source if the changes are really there.

Purged the cache directory and verified the change via view source.


No change.



Here is firebug output:

TypeError: jQuery(".ceebox").ceebox is not a function
[Break On This Error]

backgroundOpacity:0.5

mailbeez.php (line 595)

TypeError: jQuery.plot is not a function
[Break On This Error]

backgroundOpacity:0.5

mailbeez.php (line 595)

TypeError: jQuery("#winback").gauge is not a function
[Break On This Error]

setTimeout('jQuery("#nopurchase").gauge("setValue", 2.5)', 300);

mailbeez.php (line 856)

TypeError: jQuery("#nopurchase").gauge is not a function
[Break On This Error]

setTimeout('jQuery("#nopurchase").gauge("setValue", 2.5)', 300);

mailbeez.php (line 856)

TypeError: menudiv is null
[Break On This Error]

for (i = 0; i < menudiv.childNodes.length; i++)

Quote:

---

Originally Posted by mailbeez

hi,

did you add the zen-cart specific plugins according to the installation manual on http://www.mailbeez.com/documentatio...n-cart-1-3-x/?

important are the files in extras_zencart directory

cheers
cord

---

Yes, I installed it according this instruction. An when all files was copied to zen cart folders, I also copied files from folder "extras_zencart/zencart_1.3.x". Next step in this instruction is to open in store admin Tools tab and there should be MailBeez line. But when I navigate to Admin>Tools I dont have this option. There is not MailBeez line. :(
One more point. When I copied files from "extras_zencart/zencart_1.3.x" ReadMe.txt file showed that "Included" folder should contain 2 files. includes/extra_datafiles/mailbeez.php and includes/extra_configures/mailbeez_tracking.php. In the archive I downloaded from www.mailbeez.com there was only 1 file - mailbeez.php