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Mailbeez After Sales Modules
Hello,
Just saw some listings on the free addons for the Mailbeez aftersales addons and wondering if anyone has tried this?
I've tried installing it on v 1.3.9d with the review feedback module and found that the parameters set on the php email is not set to pick up the information on zencart...instead it shows $storename etc when the email is received.
Any other experiences from those who tried this?
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Re: Mailbeez After Sales Modules
I just installed it and ran it one time and it displayed everything properly. I installed the review module that goes with it. I enabled production mode, then went to the review module and ran a simulation. All worked fine.
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Re: Mailbeez After Sales Modules
If your data base has zen_ in front of it you need to edit catalog/mailhive/mailbeez/config.php line 154
From
PHP Code:
mh_db_query("CREATE TABLE IF NOT EXISTS mailbeez_tracking (
To
PHP Code:
mh_db_query("CREATE TABLE IF NOT EXISTS zen_mailbeez_tracking (
If you have already installed, remove MailHive - Basic Configuration in admin. then click to insall again.
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Re: Mailbeez After Sales Modules
May I know what version of zencart you are using? It says it was tested on 1.3.8a but not 1.3.9d.
Quote:
Originally Posted by
linnx
I just installed it and ran it one time and it displayed everything properly. I installed the review module that goes with it. I enabled production mode, then went to the review module and ran a simulation. All worked fine.
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Re: Mailbeez After Sales Modules
Has anyone tested this on 1.3.9d? I can't seem to make it work. Even with a test order and configuration set to 1 day pass, the order and customer detail does not show up.
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Re: Mailbeez After Sales Modules
I just installed Mailbeez mods.
When I try to run MailBeez "no Purchase", it gives me:
MailBeez - Mode: production
Processing....
code: nopurchase module: nopurchase
Result:0 items
so no emails are sent.
why?
my send days is set to 2 days. so does that mean i have to wait for two days to be able to use mailbeez? shouldnt it just take the data from database and send emails to all customers from the past who did not make a purchase?
Thanks
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Re: Mailbeez After Sales Modules
hi all,
but will now keep an eye with this place as well.
@alray10: thanks for the hint! will put this zen-cart compatiblility in the next release
regards
cord
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Re: Mailbeez After Sales Modules
Hello,
I am having the same problem as the first post by sunflowertami also. i did the zen_ thing from alray10's reply but still the same problem.
Also another problem
I am using Aftersales Email Module: Review Reminder with Zen Cart 1.3.8a .
The problem here is that when sending out the emails, the images are like broken or not found. all product images can not be viewed correctly.
Anyone knows how to fix this ?
i have opened a new topic regarding it here : http://www.zen-cart.com/forum/showthread.php?t=160264
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Re: Mailbeez After Sales Modules
hi,
what do your images-paths look like?
right click on the broken image -> properties
or
check the source-code of the email
cord
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Re: Mailbeez After Sales Modules
PHP Code:
<blockquote><img
src="http://www.beautyhealth.com.cyDIR_WS_HTTP_CATALOGbmz_cache/3/3d234d4a17a6ed49118e5cf002ba185a.image.89x80.JPG"
alt="NEW 5 ROW BRACELET GOLD PLATED - SWAROVSKI CRYSTAL"
title=" NEW 5 ROW BRACELET GOLD PLATED - SWAROVSKI CRYSTAL "
style="position: relative;"
onmouseover="showtrail('bmz_cache/8/837ac0957ad11fe928b63671c113c360.image.134x120.JPG','NEW 5 ROW BRACELET GOLD PLATED - SWAROVSKI CRYSTAL',89,80,134,120,this,0,0,89,80);"
onmouseout="hidetrail();" vspace="0" width="89" align="left" border="0"
height="80" hspace="10"><a
href="http://www.beautyhealth.com.cy/index.php?main_page=product_reviews_write&products_id=218">NEW
5 ROW BRACELET GOLD PLATED - SWAROVSKI CRYSTAL</a>
<br>
<br>
<a
href="http://www.beautyhealth.com.cy/index.php?main_page=product_reviews_write&products_id=218">
This is the code for just one image i guess.
As i can see the problem is the second line :
PHP Code:
<img src="http://www.beautyhealth.com.cyDIR_WS_HTTP_CATALOG
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Re: Mailbeez After Sales Modules
looks like an incompatibility issue, zen-cart does not use the constant DIR_WS_HTTP_CATALOG - I will fix it for the next version!
please try following
edit mailhive.php and insert e.g. as first line
Code:
define('DIR_WS_HTTP_CATALOG', '/');
(if necessary replace / with the right path)
this should fix the broken image.
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Re: Mailbeez After Sales Modules
Yes, that fixed the problem!!!
Thanks!
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Re: Mailbeez After Sales Modules
What about the store $storename & $storeurl problem ?
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Re: Mailbeez After Sales Modules
Can't find a quick answer - need to check my system but will be out for a business travel for this week soon.
Do you have the latest version of MailBeez and Modules installed?
You can check with the Check-For-Update-button in the MailBeez Admin Page.
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Re: Mailbeez After Sales Modules
Yes i do have the latest versions installed. i have runned the update utility this morning and all mailbeez modules are up to date.
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Re: Mailbeez After Sales Modules
Are all other place-holders filled with their personalized content?
Which Module are you using?
Just for a general understanding:
"View HTML / TXT": you see the message template as it is - without processing. Placeholders are shown like this: $storename
Send Test-Mail: the templates are processed and filled with test-data (defined in the module)
Run this Module: the templates are processed and filled with customers' data
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Re: Mailbeez After Sales Modules
I am using Review Reminder and Facebook review that currently have those 2 variables.
Currently i have replaced them with text so i am sure that it shows correctly to my customers.
That would not cause any trouble i guess, is just a slight problem that has an easy solution.
thank you for your help ! :smile:
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Re: Mailbeez After Sales Modules
ok, so you are ready to use MailBeez ;-)
I will have a look at the $storename issue later, the work-around you did (just typing in the value) is always possible and ok.
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Re: Mailbeez After Sales Modules
Quote:
Originally Posted by
alray10
If your data base has zen_ in front of it you need to edit catalog/mailhive/mailbeez/config.php line 154
From
PHP Code:
mh_db_query("CREATE TABLE IF NOT EXISTS mailbeez_tracking (
To
PHP Code:
mh_db_query("CREATE TABLE IF NOT EXISTS zen_mailbeez_tracking (
If you have already installed, remove MailHive - Basic Configuration in admin. then click to insall again.
this is fixed with v1.3
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Re: Mailbeez After Sales Modules
Quote:
Originally Posted by
BeautyHealth.com.cy
What about the store $storename & $storeurl problem ?
this is fixed with v1.3 of mailbeez and the latest version of the modules
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Re: Mailbeez After Sales Modules
Hi Mailbeez
Installed the module today....love it.
The only issue is that it's sending the emails in Text format (I think???) and not in HTML.
The reason I think this is that on simulate mode, the test emails I recieve are not showing the product picture.
I have checked all known settings to me.... for email format and all have been set to HTML.....
Is there a setting im missing or something I need to change?????
EMAIL SETTINGS BELOW
Quote:
E-Mail Options
Title Value Action
E-Mail Transport Method PHP
E-Mail Linefeeds LF
Use MIME HTML When Sending Emails true
Send E-Mails true
Email Archiving Active? false
E-Mail Friendly-Errors false
Email Address (Displayed to Contact you)
Email Address (sent FROM) a
Emails must send from known domain? Yes I
Email Admin Format? HTML Info
Send Copy of Order Confirmation Emails To
Send Copy of Create Account Emails To - Status 1
Send Copy of Create Account Emails To
Send Copy of Tell a Friend Emails To - Status 1
Send Copy of Tell a Friend Emails To
Send Copy of Customer GV Send Emails To - Status 1
Send Copy of Customer GV Send Emails To
Send Copy of Admin GV Mail Emails To - Status 0
Send Copy of Customer Admin GV Mail Emails To
Send Copy of Admin Discount Coupon Mail Emails To - Status 1
Send Copy of Customer Admin Discount Coupon Mail Emails To
Send Copy of Admin Orders Status Emails To - Status 1
Send Copy of Admin Orders Status Emails To
Send Notice of Pending Reviews Emails To - Status 1
Send Notice of Pending Reviews Emails To
Set "Contact Us" Email Dropdown List
Allow Guest To Tell A Friend false
Contact Us - Show Store Name and Address 1 I
Send Low Stock Emails 0
Send Low Stock Emails To
Display "Newsletter Unsubscribe" Link? true
Audience-Select Count Display true
SMTP Email Account Mailbox YourEmailAccountNameHere
SMTP Email Account Password ****************
SMTP Email Mail Host mail.EnterYourDomain.com
SMTP Email Mail Server Port 25
Convert currencies for Text emails £,£:€,€
I have removed the email addresses for this post
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Re: Mailbeez After Sales Modules
Just a quick update.......
The emails are in HTML.....but
1. The Product picture is not displaying
2. The WRITE A REVIEW button is not showing( the url is displaying instead)
Could it be that the php file is not pointing to the right directory for images and buttons????
Thanks
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Re: Mailbeez After Sales Modules
Sorry for all the posts.....but I just worked out that the emails are in TXT format......how do I change this
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Quote:
Originally Posted by
Bidgee182
Sorry for all the posts.....but I just worked out that the emails are in TXT format......how do I change this
Mailbeez on zencart is using the zencart mailengine which takes the email address to find out what format the receipient prefers.
For sending a test email You need to use an address which is configured for html.
Hope this helps.
Cord
Posted via Mobile Device
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Re: Mailbeez After Sales Modules
Below is screenshot from the email Archiver for the sent emails from Mailbeez
[SCR]http://www.bidgeepumps.com.au/images/MAILBEEZProb.jpg[/SCR]
This is what I get when I preview with Email Archiver. I have highlighted the areas that seem to be coming from the Email Welcome Template.
Any reason for this????
Thanks in advance
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Re: Mailbeez After Sales Modules
On zencart you might need to configure which email template to use.
Can someone help?
Posted via Mobile Device
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Re: Mailbeez After Sales Modules
Hi,
Thanks for the great module. I first installed V1.2 and most of MailBee was working but I could not sent the emails when I ran the MailBee "review" module. I know it is in simulate mode but I have a feeling it should give me a successful simulate message.
I upgraded to V1.3 and now it will not "List Recipients" and it gives me the below message when I run the "Review" module in simulate mode.
[scr] 1146 - Table 'goldenst_zc1.zen_mailbeez_tracking' doesn't exist
select date_sent, iteration from zen_mailbeez_tracking where module='review' and orders_id='212205' and iteration='1' and customers_id='230' order by date_sent DESC
[TEP STOP] [/scr]
Please if any one can help, I would greatly appreciate.
Thanks,
belaze
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Quote:
Originally Posted by
belaze
Hi,
Thanks for the great module. I first installed V1.2 and most of MailBee was working but I could not sent the emails when I ran the MailBee "review" module. I know it is in simulate mode but I have a feeling it should give me a successful simulate message.
I upgraded to V1.3 and now it will not "List Recipients" and it gives me the below message when I run the "Review" module in simulate mode.
[scr] 1146 - Table 'goldenst_zc1.zen_mailbeez_tracking' doesn't exist
select date_sent, iteration from zen_mailbeez_tracking where module='review' and orders_id='212205' and iteration='1' and customers_id='230' order by date_sent DESC
[TEP STOP] [/scr]
Please if any one can help, I would greatly appreciate.
Thanks,
belaze
Posted via Mobile Device
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Re: Mailbeez After Sales Modules
With mailbeez v1.3 I tried to fix the issue with the table prefix in zencart. Did you uninstall and reinstall mailbeez completely by using the buttons? You first need to uninstall all modules, then the basic configuration module and than install it again. By doing this the tracking table should be created by using you table prefix.
In simulation mode you should receive a copy of each email that would go out to the customer to your cc email address as configured in the basic configure module. What would you expect to get as feedback for a successful simulation?
Enjoy mailbez
Cord
Posted via Mobile Device
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Re: Mailbeez After Sales Modules
Quote:
Originally Posted by
mailbeez
With mailbeez v1.3 I tried to fix the issue with the table prefix in zencart. Did you uninstall and reinstall mailbeez completely by using the buttons? You first need to uninstall all modules, then the basic configuration module and than install it again. By doing this the tracking table should be created by using you table prefix.
In simulation mode you should receive a copy of each email that would go out to the customer to your cc email address as configured in the basic configure module. What would you expect to get as feedback for a successful simulation?
Enjoy mailbez
Cord
Posted via Mobile Device
Hi,
thanks for your reply, I did as you suggested by uninstalling the module and the basic configuration using the "Remove" buttons and reinstalling and it worked like a charm.
One I did this and ran the simulate send it gave me a successful send as I expected it would.
Thanks again for the great module.
belaze:clap:
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Re: Mailbeez After Sales Modules
Hi I have installed Mailbeez and review mods on zen cart 1.3.8a. I have added the updates it found as well. However I am still running it in simulation mode because when I try to preview the email its blank, and when I try to run a test email I receive nothing to preview.
Could you let me know where you think the fault might lie, or do you think I should just try reinstalling the module?
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Re: Mailbeez After Sales Modules
hi,
are all popups just blank? If yes please check the documentation on the mailbeez (dot) com /documentation/installation/config/ since there are a couple of reasons why this might happen.
cord
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Re: Mailbeez After Sales Modules
Hi MailBeez
Love your add on....all modules are working well except for the Facebook module. I cant seem to get a recipient to come up in testing. I have reviews for products but how do I get them to share on facebook?????
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Re: Mailbeez After Sales Modules
Quote:
Originally Posted by
Bidgee182
Hi MailBeez
Love your add on....all modules are working well except for the Facebook module. I cant seem to get a recipient to come up in testing. I have reviews for products but how do I get them to share on facebook?????
good to hear ;-)
The facebook module should do the following:
every customer, who wrote a review, receives an email by the module with a deep-link of their own review to the facebook-sharer (like if there was a button "share on facebook" on the page with the detailed review).
By clicking the link the customer will get forwarded to facebook with the prefilled share dialog (facebook crawls the detailed review-page as it was submitted through the link) or the login-page of facebook.
If you sent yourself a copy of the sent emails you can try it own your own - the links in the email are "global" and not personalized - so you won't mix things up for your customers.
did this help?
cord
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Re: Mailbeez After Sales Modules
thanks for the prompt reply.
Na didnt work....I have the following settings
end review_facebook email
True
Set days passed
1
Set days to skip after
100
sender email
*************************
sender name
*************************
Sort order of display.
40
I have reviews that have been posted over the last couple of weeks, and when I click on list recipients it states : Result 0 items
What am I doing wrong?????
Thanks
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Re: Mailbeez After Sales Modules
Quote:
Originally Posted by
Bidgee182
I have reviews that have been posted over the last couple of weeks, and when I click on list recipients it states : Result 0 items
What am I doing wrong?????
Thanks
looks like I need to check the sql query - I did develop and tested it on osCommerce and just had a quick look at the table structure of the reviewsystem of zen-cart. Got the impression it was the same, but might be different?
I need to follow-up on this.
thanks for finding this and letting me know.
cord
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Re: Mailbeez After Sales Modules
Quote:
Originally Posted by
mailbeez
On zencart you might need to configure which email template to use.
Can someone help?
Posted via Mobile Device
all my emails are sent out as text as well..no html in them..how od we change this. I checked on gmail as well as outlook configured for HTML...still no luck..please help regards
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Re: Mailbeez After Sales Modules
Quote:
Originally Posted by
pcspot
all my emails are sent out as text as well..no html in them..how od we change this. I checked on gmail as well as outlook configured for HTML...still no luck..please help regards
You have to configure Zen Cart to be able to send emails as HTML, have you done that?
https://www.zen-cart.com/tutorials/i...hp?article=113
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Re: Mailbeez After Sales Modules
Quote:
Originally Posted by
pcspot
all my emails are sent out as text as well..no html in them..how od we change this. I checked on gmail as well as outlook configured for HTML...still no luck..please help regards
hi all,
looks like a common problem on zen-cart, but it is a feature - not a bug ;-)
Just started a FAQ section on mailbeez dot com, please let me know if this helps
cord
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Quote:
Originally Posted by
belaze
Its only a mailbeez issue. Setting for zen cart are for html output. Rgds
Posted via Mobile Device
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Re: Mailbeez After Sales Modules
Quote:
Originally Posted by
pcspot
Its only a mailbeez issue. Setting for zen cart are for html output. Rgds
Posted via Mobile Device
did you try the solution on the FAQ?
Mailbeez utilizes the Zen-Cart mailsystem. And that does a reverse lookup using the email address to figure out which format to use.
you need to use an email address which has an account in zen-cart (or create one) - thanks things should run smooth
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Re: Mailbeez After Sales Modules
Quote:
Originally Posted by
pcspot
all my emails are sent out as text as well..no html in them..how od we change this. I checked on gmail as well as outlook configured for HTML...still no luck..please help regards
got it working.
things to remember:
the account that the review mail gets copied to has to be a registered "customer"
It has to have HTML activated under customer details
then only will emails be sent and copied to you in HTML
thanks mailbeez for a great product.rgds
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Re: Mailbeez After Sales Modules
Quote:
Originally Posted by
Bidgee182
review_facebook
I have reviews that have been posted over the last couple of weeks, and when I click on list recipients it states : Result 0 items
What am I doing wrong?????
Thanks
Found the bug - zencart is using $_SESSION['languages_id'] - but I didn't ;-)
Please update to the latest version and it will work
cord
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Mailbeez After Sales Modules V1.5
MailBeez Version 1.5 for download
with V1.5 I am proud to introduce:
- “drop-in” installation without modifying any files! Installation is now as easy as possible - just copy files in and you are done
- opt-out/block feature for emails - customers can "opt-out" / unsubscribe per mailbeez module. The opt-out link is a generic part of the template and does not require any changes to mailbeez modules
please download the latest version on mailbeez com, through the update tool or on the zen-cart site (the update is pending approval)
enjoy
cord
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Re: Mailbeez After Sales Modules
I have zencart installed on http://sierratacklecompany.com/cart/
When I send the email it comes through as HTML, but the images don't show. When I look at the source code, the path for the images that it is looking for the images is http://sierratacklecompany.com/images/ but it should be http://sierratacklecompany.com/cart/images/
Any idea how to fix this?
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Re: Mailbeez After Sales Modules
Hi Rk
In my limited knowledge, you have 2 options:
1. Open your FTP program and copy the image/s from your http://sierratacklecompany.com/cart/images/ directory to your http://sierratacklecompany.com/images/ directory.
OR
2. in you store/email directory, find the email you want to change and open it in notepad or with your HTML editor. In the header section (around line 30) you will see
Quote:
<!-- Header Section -->
<div class="header">
<img src="images/header.jpg" alt="logo" />
</div>
change this to
Quote:
<!-- Header Section -->
<div class="header">
<img src="/cart/images/header.jpg" alt="logo" />
</div>
I have used header.jpg as an example - please change this to match your image file name
Hope this helps
Bidgee182
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Re: Mailbeez After Sales Modules
Quote:
Originally Posted by
rk3487
which version of MailBeez are you using? Which module is generating the images?
With Version 1.5 I fixed some image-path settings (at least I hope I did :wink:)
Please run the update-check to see if you are having the latest versions of both mailbeez and the modules.
cord
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Re: Mailbeez After Sales Modules
Yes running current version its the review module.
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Re: Mailbeez After Sales Modules
Quote:
Originally Posted by
rk3487
Yes running current version its the review module.
please check if you have updated your mailhive.php as well.
What does the first define('...'); look like?
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Re: Mailbeez After Sales Modules
Quote:
Originally Posted by
mailbeez
please check if you have updated your mailhive.php as well.
What does the first define('...'); look like?
Yes its been updated here are the first few lines on mailhive.php
define('GZIP_COMPRESSION', 'false');
require('includes/application_top.php');
// zencart, xtcommerce
if (!defined('DIR_WS_HTTP_CATALOG')) define('DIR_WS_HTTP_CATALOG', '/');
define('TEXT_EMAIL_ALREADY_SEND', 'was already sent: ');
define('TEXT_EMAIL_SEND', 'successfully sent: ');
require_once(DIR_FS_CATALOG. 'mailhive/common/functions/compatibility.php');
require(DIR_FS_CATALOG . 'mailhive/common/classes/mailhive.php');
$mailHive= new mailHive;
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Re: Mailbeez After Sales Modules
Quote:
Originally Posted by
rk3487
Yes its been updated here are the first few lines on mailhive.php
PHP Code:
// zencart, xtcommerce
if (!defined('DIR_WS_HTTP_CATALOG')) define('DIR_WS_HTTP_CATALOG', '/');
have to appologize, for some reason my path-changes did not make it into V1.5...!? (but I thought so)
you have to replace in the following the THE_RIGHT_ZENCART_CONSTANT with - I have to guess since I don't have access to my code at the moment - DIR_WS_CATALOG (?), must be the constant you can find in configure.php which has your path information.
PHP Code:
define('DIR_WS_HTTP_CATALOG', THE_RIGHT_ZENCART_CONSTANT);
I will fix this with the next release.
cord
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Re: Mailbeez After Sales Modules
Quote:
Originally Posted by
mailbeez
have to appologize, for some reason my path-changes did not make it into V1.5...!? (but I thought so)
you have to replace in the following the THE_RIGHT_ZENCART_CONSTANT with - I have to guess since I don't have access to my code at the moment - DIR_WS_CATALOG (?), must be the constant you can find in configure.php which has your path information.
PHP Code:
define('DIR_WS_HTTP_CATALOG', THE_RIGHT_ZENCART_CONSTANT);
I will fix this with the next release.
cord
So I need to replace THE_RIGHT_ZENCART_CONSTANT with DIR_WS_CATALOG (?), where do i find this string. I do not see on the mailhive.php or the config.php
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Re: Mailbeez After Sales Modules
try this
PHP Code:
if (!defined('DIR_WS_HTTP_CATALOG')) define('DIR_WS_HTTP_CATALOG', DIR_WS_CATALOG);
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Re: Mailbeez After Sales Modules
Hi
I updated to 1.5 from 1.4 (framework) and now when I try to list recipients it comes up with this error
Quote:
1146 - Table 'bidgeepumps_com_au_-_zencartDB.mailbeez_block' doesn't exist
select date_block from mailbeez_block where module='review' and customers_id='4' order by date_block DESC
What have I done wrong????
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Re: Mailbeez After Sales Modules
Quote:
Originally Posted by
Bidgee182
What have I done wrong????
MailBeez V1.5 Upgrade
MailBeez V1.5 is easy to install & upgrade and works fine (spent a lot of time testing this and making it easy).
If you are having issues with MailBeez V1.5 after upgrading, please check the following:
It is a good idea to note your personal settings per module and backup your files. The update affects only MailBeez-Files - and the database_tables.php files in admin and catalog.
You REALLY need to uninstall all modules (incl. Mailhive - the first one) with the "remove" button on each module.
(or run
Code:
DELETE FROM `configuration` WHERE `configuration_key` LIKE 'MAILBEEZ_%'
in you phpMyAdmin to remove all MailBeez settings - tracking-data will be not affected as they are in their own table)
You REALLY need to copy all new files and folders to your system.
There has been major changes and a manual file-by-file update would be to complex. make sure to back-up your .tpl-files of the Birthday-Module (the only module where you would like to make changes included in the package) and your common html-template.
it is also possible to rename the mailhive-folder in e.g. mailhive_v1.x and than copy the new packages in your system.
You just need to copy or move your existing mailbeez-modules into the actual mailhive-folder.
Remember to update your catalog/mailhive.php file and catalog/admin/mailbeez.php as well.
Remember that from V1.5 MailBeez supports "drop-in" installation for Zencart - please remove the additional table and filename defintions: these are now added automatically
now you are ready to install MailBeez V1.5 - a new table "mailbeez_block" will be created.
After the update your "secret URL" has changed - you need to have the same "secret" in your mailbeez-system and your Cron-job url
* Copy the "secret" from your Cron-URL into the MailBeez-configuration
OR
* Adopt the CronJob to use the new "secret" as generated by Mailbeez
If you still have trouble (?!), please use this support forum.
enjoy
cord
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Re: Mailbeez After Sales Modules
Dear Cord,
I got a problem, I used version 1.2, and it worked fine, now i updated it to 1.5 with 1.4 from the review module, and now the review module doesnt work anymore.
I even removed everything, also from the database, it just doesnt work. The birthday module works fine, its just the review module.
can you help me?
Remco
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Re: Mailbeez After Sales Modules
Quote:
Originally Posted by
motoccnl
I got a problem, I used version 1.2, and it worked fine, now i updated it to 1.5 with 1.4 from the review module, and now the review module doesnt work , it just doesnt work.
hi remco,
please describe, what you see (or not).
the newer version of the review module uses an early check - it won't list the recipients who already got the mail anymore.
cord
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Re: Mailbeez After Sales Modules
Hi cord,
I just installed Mailbeez and got through the installation OK. However, when I click on View Mail (text or html) or Send Test Email, all it does is bring up a blank white box. I installed version 1.5 on Zencart. Do you know what might be wrong here?
Thanks,
Melissa
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Re: Mailbeez After Sales Modules
Quote:
Originally Posted by
pinkboxer
Hi cord,
I just installed Mailbeez and got through the installation OK. However, when I click on View Mail (text or html) or Send Test Email, all it does is bring up a blank white box. I installed version 1.5 on Zencart. Do you know what might be wrong here?
Thanks,
Melissa
hi melissa,
try to add
Code:
define('GZIP_LEVEL', '0');
in you [shop]\mailhive.php like this:
Code:
// disable Gzip compression
define('GZIP_COMPRESSION', 'false');
define('GZIP_LEVEL', '0');
does it help?
if not you can try to disable popups in you mailhive-config module (first module in mailbeez)
please let me know what worked for you.
regards
cord
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Re: Mailbeez After Sales Modules
Hey Cord,
Well that's the strange thing, everything works normally, when i send a testmail it says it was sends, only i wont recieve it, and zencart doesnt registrate that there is one send.
Same when i run mailbeez for real (in production mode).
Makes it any difference i use zencart 1.38?
Remco
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Re: Mailbeez After Sales Modules
If your images are not showing up it is because they are not listed under your cart directory.
All you have to do is edit mailhive.php this line
// zencart, xtcommerce
if (!defined('DIR_WS_HTTP_CATALOG')) define('DIR_WS_HTTP_CATALOG', '/YOURDIRECTORY/');
my directory would be /store/
-
Re: Mailbeez After Sales Modules
Well i found the problem, it was in the subject template.
Now i noticed something else, all emails are send als a text email.
This while i just spend this weekend changing everything so that there are only html emails send out.
How could i fix this?
Remco
-
Re: Mailbeez After Sales Modules
Quote:
Originally Posted by
motoccnl
Hey Cord,
Well that's the strange thing, everything works normally, when i send a testmail it says it was sends, only i wont recieve it, and zencart doesnt registrate that there is one send.
Same when i run mailbeez for real (in production mode).
Makes it any difference i use zencart 1.38?
Remco
zencart 1.38 is fine.
What do you see in your mailbeez_block table? Maybe you did try the new block (opt-out) feature and block yourself?
what does "list recipients" say?
regards
cord
-
Re: Mailbeez After Sales Modules
Quote:
Originally Posted by
guitarstore
If your images are not showing up it is because they are not listed under your cart directory.
All you have to do is edit mailhive.php this line
// zencart, xtcommerce
if (!defined('DIR_WS_HTTP_CATALOG')) define('DIR_WS_HTTP_CATALOG', '/YOURDIRECTORY/');
my directory would be /store/
the constant DIR_WS_CATALOG should contain the same directory, so should work if you put in DIR_WS_CATALOG.
This will be by default in the coming version V1.6
cord
-
Re: Mailbeez After Sales Modules
Quote:
Originally Posted by
mailbeez
zencart 1.38 is fine.
What do you see in your mailbeez_block table? Maybe you did try the new block (opt-out) feature and block yourself?
what does "list recipients" say?
regards
cord
I kept the original template files of v1.2 and somehow the subject template file gave some troubles. Now it works all fine.
Now all the emails are send as a text mail, even when my customers are set on receiving html mail. Any idea how to fix this?
-
Re: Mailbeez After Sales Modules
Quote:
Originally Posted by
motoccnl
Now all the emails are send as a text mail, even when my customers are set on receiving html mail. Any idea how to fix this?
there haven't been changes to which format to send - are you sure your CC -email has an account with format html in your shop?
cord
-
Re: Mailbeez After Sales Modules
Quote:
Originally Posted by
mailbeez
there haven't been changes to which format to send - are you sure your CC -email has an account with format html in your shop?
cord
My own account is the only one with text mail enabled.
I got the email archive module so i can see all outgoing mails, and also the format its been send in, and all are in text mail now
-
Re: Mailbeez After Sales Modules
Quote:
Originally Posted by
motoccnl
...and all are in text mail now
on Zencart MailBeez is using Zencart's Mailengine. MailBeez is sending both text and html version to the Mailengine, which is then deciding which format to send. MailBeez can't influence the email format.
the reason must be somewhere else:
does you mailbeez html-template still contain html? (or did you by mistake copy txt into your html-template?)
have you done any changes to zencart email format configuration?
-
Re: Mailbeez After Sales Modules
Hi All
Great App, all appears to be working fine on my system. I just wondered what others suggest as values for the following:
Winback Customer: (Days passed/ Days to skip after)
Customer Contact W/O Purchase: (Days passed/ Days to skip after)
Can you set the "Days to skip after" to 0 (Zero) and it should send it for "All" ?
"Max. number of copy-emails sent per MailBee" ,, What does this do ?, im not quite sure how it affects the system
I tried the app a few times and now I dont get any list of recipients, is that because it already ran "In test mode" ? Not put the app live as yet.
Many thanks in advance
Chris
-
Re: Mailbeez After Sales Modules
Quote:
Originally Posted by
ccn1
Hi All
Great App, all appears to be working fine on my system. I just wondered what others suggest as values for the following:
Winback Customer: (Days passed/ Days to skip after)
Customer Contact W/O Purchase: (Days passed/ Days to skip after)
Can you set the "Days to skip after" to 0 (Zero) and it should send it for "All" ?
"Max. number of copy-emails sent per MailBee" ,, What does this do ?, im not quite sure how it affects the system
I tried the app a few times and now I dont get any list of recipients, is that because it already ran "In test mode" ? Not put the app live as yet.
Many thanks in advance
Chris
Also, I forgot to ask, what is the recommended CRON run times ?? (I.e Daily @ midnight etc) and does the system flag who has been mailed so customers do not get repeat emails.... ?
Cheers !
-
Re: Mailbeez After Sales Modules
Ok, I must have completely missed something here. I've downloaded and installed the newest version of MailBeez 1.6. I used cronless to setup my cron job. I can get to the module in my admin area and I can install it from there as well. But I'm not sure if it's working properly. When I try to send a test message I get a 404 error
"The requested URL /testcatalog/mailhive.php&zenid=* does not exist."
The mailhive.php file does exist. I'm pretty clueless regarding cron jobs, although cronless seemed fairly simple to setup.
Using zc 1.3.9f, php 5.2.13
Thank you for any suggestions.
-
Re: Mailbeez After Sales Modules
Quote:
Originally Posted by
Elijah
Ok, I must have completely missed something here. I've downloaded and installed the newest version of MailBeez 1.6. I used cronless to setup my cron job. I can get to the module in my admin area and I can install it from there as well. But I'm not sure if it's working properly. When I try to send a test message I get a 404 error
"The requested URL /testcatalog/mailhive.php&zenid=* does not exist."
The mailhive.php file does exist. I'm pretty clueless regarding cron jobs, although cronless seemed fairly simple to setup.
Using zc 1.3.9f, php 5.2.13
Thank you for any suggestions.
Are you able to open the .../mailhive.php url in your browser?
Are you using any kind of SEO / Url Rewriting addon?
cord
-
Re: Mailbeez After Sales Modules
Quote:
Originally Posted by
ccn1
I just wondered what others suggest as values for the following:
Winback Customer: (Days passed/ Days to skip after)
Customer Contact W/O Purchase: (Days passed/ Days to skip after)
That is probably very depending on your products / business. The "days to skip after" is depending on how often you run mailbeez. If it runs daily, it can by just 1 day more than "Days passed".
If run want to make an initial run you can set "days to skip after to e.g. 2 years - and you will contact all customers who have not place an order in the last 2 years.
Quote:
Originally Posted by
ccn1
Can you set the "Days to skip after" to 0 (Zero) and it should send it for "All" ?
0 won't work, but a very high number - see above
Quote:
Originally Posted by
ccn1
"Max. number of copy-emails sent per MailBee" ,, What does this do ?, im not quite sure how it affects the system
It is mainly for testing / getting confident that mailbeez is working - you can configure for how many of the "real" emails per module your want to get a "real" copy. If a module send 42 emails and you set it to 10 you will receive a copy of the first 10 emails
Quote:
Originally Posted by
ccn1
I tried the app a few times and now I dont get any list of recipients, is that because it already ran "In test mode" ? Not put the app live as yet.
Are you sure there is matching customer/order data in your system?
Quote:
Originally Posted by
ccn1
Also, I forgot to ask, what is the recommended CRON run times ?? (I.e Daily @ midnight etc) and does the system flag who has been mailed so customers do not get repeat emails.... ?
You can run it as often you want - the table mailbeez_tracking is keeping track which customer received what email - so NO repeat emails! (that is part of the mailbeez framework - you won't see any code for it in the modules)
enjoy mailbeez
cord
-
Re: Mailbeez After Sales Modules
Many thanks for your quick response.
Great stuff, I totally understand now.
Im looking forward to winning back more business,
Thanks for a great app !!
Chris
-
Re: Mailbeez After Sales Modules
Version 1.7 is now available for download on mailbeez com
It fixes a bug in v1.6 where popups didnt open
Cord
-
Re: Mailbeez After Sales Modules
I have a question about Birthday Greetings module. All the other modules works fine I think... but I realize that I need to manually "Run Production" for it send the emails. It should run automatically.. right? Thanks!!! Great stuff!
-
Re: Mailbeez After Sales Modules
Quote:
Originally Posted by
DArnaez
I have a question about Birthday Greetings module. All the other modules works fine I think... but I realize that I need to manually "Run Production" for it send the emails. It should run automatically.. right? Thanks!!! Great stuff!
hi DArnaez,
the birthday module is just a module like any of the others, so there should not be a difference and it should run automatically when you call the mailhive.php.... url through e.g. a daily cronjob.
what happens when you run the mailhive.php... url manually?
cord
-
Re: Mailbeez After Sales Modules
When I run it Manually ... it send the emails (if there is a birthday, of course). But for example, two weeks ago, when I installed everythin I did a test with myself. I modified my birthday in the database for sept. 13.... but that day pass and I never received any email. All these days I need to run manually and when it found a costumer birthday it send the email. However, three days ago I received a Review reminder automatically.
PS: Thanks for your quick reply. You are like me with the customers. Now I can appreciate the importance about to reply quickly.
-
Re: Mailbeez After Sales Modules
Quote:
Originally Posted by
DArnaez
When I run it Manually ... it send the emails (if there is a birthday, of course). But for example, two weeks ago, when I installed everythin I did a test with myself. I modified my birthday in the database for sept. 13.... but that day pass and I never received any email. All these days I need to run manually and when it found a costumer birthday it send the email. However, three days ago I received a Review reminder automatically.
PS: Thanks for your quick reply. You are like me with the customers. Now I can appreciate the importance about to reply quickly.
sounds like your mailbeez are working - but did you set up a cronjob whichs calls your mailhive.php e.g. every day?
I also like to test e.g the birthday module like you did - it is important to create data which can be "caught" by the modules query and setings. try again, maybe you did make a mistake?
enjoy mailbeez
cord
ps: thanks for following on twitter
pps: hope i will some day be able you as my customer :smile:
-
Re: Mailbeez After Sales Modules
Quote:
Originally Posted by
mailbeez
Are you able to open the .../mailhive.php url in your browser?
Are you using any kind of SEO / Url Rewriting addon?
cord
Yes the browser does find /mailhive.php, but this is all it says/shows:
"MailBeez - Mode: simulate (platform: zencart)"
No, I am not using any SEO addon.
Thanks.
-
Re: Mailbeez After Sales Modules
Quote:
Originally Posted by
Elijah
Yes the browser does find /mailhive.php, but this is all it says/shows:
"MailBeez - Mode: simulate (platform: zencart)"
No, I am not using any SEO addon.
Thanks.
you need to use the url with your personal security key - you will find it in the mailbeez admin footer area (see documentation on mailbeez com). if you are not having any crazy mods in your zencart it will work - but of course you need to activate at least one module and hav sufficiebt data in your database
enjoy mailbeez
cord
-
Re: Mailbeez After Sales Modules
Quote:
Originally Posted by
mailbeez
but did you set up a cronjob whichs calls your mailhive.php e.g. every day?
How I do this?
Quote:
Originally Posted by
mailbeez
I also like to test e.g the birthday module like you did - it is important to create data which can be "caught" by the modules query and setings. try again, maybe you did make a mistake?
Yeah, I think I did a mistake. I realized that in the database I wrote 1965-12-09 instead 1965-09-12.
Thanks!!!
-
Re: Mailbeez After Sales Modules
Quote:
Originally Posted by
mailbeez
you need to use the url with your personal security key - you will find it in the mailbeez admin footer area (see documentation on mailbeez com). if you are not having any crazy mods in your zencart it will work - but of course you need to activate at least one module and hav sufficiebt data in your database
enjoy mailbeez
cord
Cord - awesome, got it.:clap: When I included the token =run the active modules ran. So is this how I would normally test any module I include? By actually running it in my browser? And the cronjob setup on cronless is set to run twice a day, so it will do that automatically?
Thanks, and sorry if these are stupid ?'s. :blush:
Elijah
-
Re: Mailbeez After Sales Modules
When I run the cron-job url it say:
Processing....
code: birthday module: birthday
Result:0 items 1146 - Table 'mydbosc1_zc1.zen_mailbeez_block' doesn't exist
select date_block from zen_mailbeez_block where module='winback' and customers_id='189' order by date_block DESC
[TEP STOP]
What it means? ANy solution? THanks!
-
Re: Mailbeez After Sales Modules
Quote:
Originally Posted by
Elijah
Cord - awesome, got it.:clap: When I included the token =run the active modules ran. So is this how I would normally test any module I include? By actually running it in my browser? And the cronjob setup on cronless is set to run twice a day, so it will do that automatically?
Cron - ok, so I can run the mailbeez modules by directly inputting the token in the URL. But when I try to send a test email from within the admin area I get the following 404 message:
"The requested URL /testcatalog/mailhive.php&zenid=9hha2vdnd0fc6siseft19sb7h4 does not exist."
I get this message no matter which mailbeez module I try. Thoughts?
-
Re: Mailbeez After Sales Modules
Update from V1.x (x = 1..4) to V1.5 and higher
MailBeez is easy to install & upgrade and works fine (spent a lot of time testing this and making it easy) on all supported engines.
If you are having issues with MailBeez V1.5 after upgrading, please check the following:
It is a good idea to note your personal settings per module and backup your files. The update affects only MailBeez-Files - and the database_tables.php files in admin and catalog.
You REALLY need to uninstall all modules (incl. Mailhive - the first one) with the "remove" button on each module.
(or run
DELETE FROM `configuration` WHERE `configuration_key` LIKE 'MAILBEEZ_%'
in you phpMyAdmin to remove all MailBeez settings - tracking-data will be not affected as they are in their own table)
You REALLY need to copy all new files and folders to your system.
There has been major changes and a manual file-by-file update would be to complex. make sure to back-up your .tpl-files of the Birthday-Module (the only module where you would like to make changes included in the package) and your common html-template. (or write-protect them in the mailhive-folder)
it is also possible to rename the mailhive-folder in e.g. mailhive_v1.x and than copy the new packages in your system.
You just need to copy or move your existing mailbeez-modules into the actual mailhive-folder.
Remember to update your catalog/mailhive.php file and catalog/admin/mailbeez.php as well.
now you are ready to install MailBeez V1.5 - a new table "mailbeez_block" will be created.
After the update your "secret URL" has changed - you need to have the same "secret" in your mailbeez-system and your Cron-job url
* Copy the "secret" from your Cron-URL into the MailBeez-configuration
OR
* Adopt the CronJob to use the new "secret" as generated by Mailbeez
If you still have trouble (?!), please use this support forum.
enjoy
cord
-
Re: Mailbeez After Sales Modules
Quote:
Originally Posted by
DArnaez
Table 'mydbosc1_zc1.zen_mailbeez_block' doesn't exist
have a look at #86 in this forum - your forgot something while doing the update. Easy to fix if you follow all steps.
regards
cord
-
Re: Mailbeez After Sales Modules
Quote:
Originally Posted by
Elijah
Cord - awesome, got it.:clap: When I included the token =run the active modules ran. So is this how I would normally test any module I include? By actually running it in my browser? And the cronjob setup on cronless is set to run twice a day, so it will do that automatically?
Thanks, and sorry if these are stupid ?'s. :blush:
Elijah
good to hear - so your mailbeez installation is working. Testing can be done through the MailBeez Admin interface - there you can also run each module manually.
You need to use the mailhive.php url when you want to
- run or test all activated modules
- Set up a cronjob that will run mailbeez as often as you want
cord
-
Re: Mailbeez After Sales Modules
Quote:
Originally Posted by
Elijah
Cron - ok, so I can run the mailbeez modules by directly inputting the token in the URL. But when I try to send a test email from within the admin area I get the following 404 message:
"The requested URL /testcatalog/mailhive.php&zenid=9hha2vdnd0fc6siseft19sb7h4 does not exist."
I get this message no matter which mailbeez module I try. Thoughts?
As I can read in #83 you MailBeez installation does work in general.
Currently I have no idea why you get the 404 when you try to send a test email - do you get through to enter your email address where to send the test email to? Is the URL you get the 404 for exactly the same you used to run mailhive.php in your browser? (should be the same!?)
cord
-
Re: Mailbeez After Sales Modules
Quote:
Originally Posted by
DArnaez
How I do this?
Please check documentation -> basic configuration on mailbeez com for a how-to setting up cronjobs.
cord
-
Re: Mailbeez After Sales Modules
Thanks for your quick reply Mailbeez. Ok. I think I going worst. Look. I followed your advice. Deleted the files, upload the new files... first I unistalled all the modules. I went to the DB and copy/paste
DELETE FROM `configuration` WHERE `configuration_key` LIKE 'MAILBEEZ_%' But is answered #1146 - Table 'ohmy_zc1.configuration' doesn't exist
I log off from the admin, log in... and install everything. Great. Now when I see the Birthday HTML... it show
"Notice: Constant TABLE_MAILBEEZ_TRACKING already defined in /home/ohmyosc1/public_html/includes/extra_datafiles/mailbeez.php on line 23
Notice: Constant FILENAME_HIVE already defined in /home/ohmyosc1/public_html/includes/extra_datafiles/mailbeez.php on line 25
Notice: Constant GZIP_LEVEL already defined in /home/ohmyosc1/public_html/includes/init_includes/init_db_config_read.php on line 24
Warning: session_start() [function.session-start]: Cannot send session cache limiter - headers already sent (output started at /home/ohmyosc1/public_html/includes/extra_datafiles/mailbeez.php:23) in /home/ohmyosc1/public_html/includes/functions/sessions.php on line 108
Notice: Constant TABLE_STORE_CREDIT already defined in /home/ohmyosc1/public_html/includes/classes/store_credit.php on line 31
Notice: Constant OFFICE_IP_TO_HOST_ADDRESS already defined in /home/ohmyosc1/public_html/includes/languages/english/email_extras.php on line 52
Warning: Cannot modify header information - headers already sent by (output started at /home/ohmyosc1/public_html/includes/extra_datafiles/mailbeez.php:23) in /home/ohmyosc1/public_html/includes/init_includes/init_templates.php on line 78
Notice: Undefined property: birthday::$additionalFields in /home/ohmyosc1/public_html/mailhive/common/classes/mailbeez.php on line 67
Happy Birthday!
and the rest of the html with the cake.
-
Re: Mailbeez After Sales Modules
The good news is that now I can see in the DB that the table "zen_mailbeez_block" was created.
-
Re: Mailbeez After Sales Modules
Quote:
Originally Posted by
DArnaez
The good news is that now I can see in the DB that the table "zen_mailbeez_block" was created.
no worries - it is an easy fix, just looks ugly.
1. the sql statement failed since you have a prefix - from the tablename "zen_mailbeez_block" can see it is "zen_" so you need to run
Code:
DELETE FROM `zen_configuration` WHERE `configuration_key` LIKE 'MAILBEEZ_%'
(addin "zen_" in front of the tablename 'configuration)
2. you need to remove the table- and filename definitions (not really an error but caused the notice-output) as with V1.5 mailbeez supports "drop-in" installation.
With your ealier installation you modified
includes/database_tables.php
includes/filenames.php
Check both on shop-level and in admin-directory and remove the following statements:
PHP Code:
define('TABLE_MAILBEEZ_TRACKING'...)
PHP Code:
define('FILENAME_MAILBEEZ', 'mailbeez.php');
define('FILENAME_HIVE', 'mailhive.php');
if you still get the ugly "Notice:..." output go to mailhive.php and disable error reporting (like zencart does by default to hide errors...)
PHP Code:
define('STRICT_ERROR_REPORTING', false); //change from true to false
will take this issues into the next release of mailbeez.
does it work now?
-
Re: Mailbeez After Sales Modules
Yesssss... at least with this last code, the error doesn't appear anymore. Now it work perfect. I paste the Secure Cronjob-URL and no more error. Thanks a lot man!
I'm thinking to buy any module but I want to see what works betters to me. Thanks a lot!
PS: BTW when you think in a new version and wants to give some upgrade to the graphics, contact me. www.ohmyicons.com. I work for some developers and companies designing 3D icons and more graphic stuff.
-
How to run a cronjob
I was looking at the instructions for this module: Aftersales Automatic Trigger Email Campaigns with Modules.
I don't understand the instructions at step #4 to run a cronjob. (I don't even know what one really is. I guess its a way of making something run automatically)
Anyway I went to my server cPanel and looked at Cronjob but I don't see where I enter the url as given in step #4.
Can someone explain this part of the installation? The module says its a "drop-in" installation - no need to modify any file in you zencart-shop! But the instructions don't indicate this at all...
Thanks in advance
-
Re: How to run a cronjob
Quote:
Originally Posted by
nohart
I was looking at the instructions for this module: Aftersales Automatic Trigger Email Campaigns with Modules.
I don't understand the instructions at step #4 to run a cronjob. (I don't even know what one really is. I guess its a way of making something run automatically)
I suggest you use google to read what a cronjob is - but you are right, a cronjob can be set up to automate things at a given time.
Quote:
Originally Posted by
nohart
Anyway I went to my server cPanel and looked at Cronjob but I don't see where I enter the url as given in step #4.
Can someone explain this part of the installation?
You can test and manually run MailBeez without having a cronjob in place - so you can wait until you found out what you can do with mailbeez. On mailbeez com I collected some ways to set up a cronjob also using free cronservices where you just need to enter you personal mailhive.php... url.
Quote:
Originally Posted by
nohart
The module says its a "drop-in" installation - no need to modify any file in you zencart-shop! But the instructions don't indicate this at all...
Thanks in advance
"drop in" - no need to modify any file: that is correct for zen-cart since you only need to copy the new files into their location. Other cart engines requires to manually go into some configuration files and enter e.g. the name of a new database-table. Zen-Cart is very advanced in this area and allows just to "drop-in" some files which then are automatically included.
hope that helps
cord
-
Re: Mailbeez After Sales Modules
ok thank you for the reply! I didn't know I could run it manually. So I take it I can just go ahead and add the add-on to my store and wait later to do the cronjob as in step 4? Maybe I just got thrown for a loop when reading the instructions. Most add-ons that all you have to do is ftp the contents just say so and the instructions led me to think I had to do more... Obviously I was reading into things. Thanks again
-
Re: Mailbeez After Sales Modules
There is any kind of multilanguage support for emails?
I manage a store with 5 different languages and I need to send each customer an email in his/her chosen language...
Thanks in advance,
Ale:blush:
-
Re: Mailbeez After Sales Modules
Quote:
Originally Posted by
mailbeez
As I can read in #83 you MailBeez installation does work in general.
Currently I have no idea why you get the 404 when you try to send a test email - do you get through to enter your email address where to send the test email to? Is the URL you get the 404 for exactly the same you used to run mailhive.php in your browser? (should be the same!?)
cord
No, the 404 is not the same. I have 4 mailbeez modules installed and I don't get a successful response from any of them. Here is the result of trying to send a test email:
/testcatalog/mailhive.php&zenid=ugf5jjc8ks5urs1uttjnnhlcq5
The "zenid" changes every time. I can successfully pull up mailhive.php in my browser. I also tried doing this in "production" mode, but got the same results. I tried to delete everything including the two DB entries and reinstalling, but same result. Is there anything else I can try? I won't be able to use this mod if I can't do this. Thanks.
-
Re: Mailbeez After Sales Modules
Quote:
Originally Posted by
nohart
ok thank you for the reply! I didn't know I could run it manually. So I take it I can just go ahead and add the add-on to my store and wait later to do the cronjob as in step 4? Maybe I just got thrown for a loop when reading the instructions. Most add-ons that all you have to do is ftp the contents just say so and the instructions led me to think I had to do more... Obviously I was reading into things. Thanks again
you got it - just give mailbeez a try, should take only some minutes (really)