Whoops! Sorry, but you are not allowed to perform the action requested.

[FONT="Verdana"]Hello, I just upgraded my store from 1.9.3d to 1.9.3h. When some customers or myself try to check out, we get this error:

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Whoops! Sorry, but you are not allowed to perform the action requested.
You are still logged in to your account and may continue shopping. Please choose a destination from a menu.

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Now the mods i do have installed have been upgraded to match the new zen version and nothing is conflicting (that i can see for myself), I am not getting any errors or debug files in my cache folder.

If the add product before logging in and try to check out they get the above error BUT if they log in then add the products to cart they can check out just fine.

I tried re-uploading the shopping_cart.php file and that doesn't work, i am at a loss and cannot seem to get around it :( Any help is appreciated[/FONT]

Try reviewing the similar threads listed at the bottom of this posting

yes i have made sure i read everything before i posted, but nothing i can find helps me with the problem :(

i am really struggling with this right now i have tried everything i am in tears here trying to work it out should i go back to 1.3.9d? i never issues then

* Does this store have a URL?
* You said you upgraded from 1.3.9d to 1.3.9h. Did you go from d-to-e, then e-to-f, then f-to-g, then g-to-h? Or did you just jump directly, skipping all the changes in in-between versions?
* Have you emptied your browser cache and cookies?
* What PHP version?

Hello here is my replies.

URL: http://www.twilightscraps.com/

Upgrading: Yes i update step by step for each one d to e e to f f to g g to h. I have been working with Zen for a couple of years now and can pretty much fix anything i encounter but this has me stumped. i would NEVER skip and update always done step by step

Have you emptied your browser cache and cookies: Yes, it is not just happening to me it is happing to 95% of customers also

What PHP version: 5.2.14 (Zend: 2.2.0)

Seems like you might be missing updates to one or more of these files. I recommend verifying that they're all updated to the v139h version, by re-uploading the v139h version of each:

- /includes/classes/shopping_cart.php
- /includes/modules/pages/checkout_confirmation/header_php.php
- /includes/modules/pages/checkout_payment/header_php.php
- /includes/modules/pages/checkout_shipping/header_php.php
- /includes/modules/pages/shopping_cart/header_php.php
- /ipn_main_handler.php

ok i just reloaded those few files and it is still giving me the same message :no:

All I know about your problem is that "If the add product before logging in and try to check out they get the above error". I can't make anything like that happen, as far as I understand the words you typed.

What exactly does "try to check out" look like? Walk me through the exact steps, starting from logged-out status, with an empty cart, after first clearing browser cache/cookies, and shutting down all browser windows, and restarting the browser (just to be sure).

Ok cookies cleared as well as cache and browsers reloaded, Here is what is happening to me and customers.

When i go to the store and add products to the cart and click on checkout it asks me to log in, once i have done that i get a time_out.php page with the error message.

to be successful at checkout i need to do the following (once logged in):

empty the cart completely, reload the products then hit checkout.

so if i add products before logging in it will not allow anyone to check out unless they do the steps above, maybe 8 times out of 10 the customer is recieving the error.

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Originally Posted by sweetikins

When i go to the store and add products to the cart and click on checkout it asks me to log in, once i have done that i get a time_out.php page with the error message.

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After that happens, what's in their cart at that stage?
Do you know whether the same issue occurs if someone had something in their cart from a previous shopping session, but had logged out and never completed checkout with the items in their cart? Does it display the shopping_cart page again with a note that their cart contents have been merged? Or does the "whoops" message display before that can happen?

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Originally Posted by sweetikins

i get a time_out.php page

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Zen Cart doesn't use "time_out.php" unless perhaps you're using some addon that rewrites URLs. Do you have such an addon installed?

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After that happens, what's in their cart at that stage?
Do you know whether the same issue occurs if someone had something in their cart from a previous shopping session, but had logged out and never completed checkout with the items in their cart? Does it display the shopping_cart page again with a note that their cart contents have been merged? Or does the "whoops" message display before that can happen?

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The cart still has the items in it after that. As far as i am aware people who have had previous carts have them merged into it but to checkout we get the "whoops" message when we click the checkout button, but the ones that use paypal express can checkout just fine, for now.

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Zen Cart doesn't use "time_out.php" unless perhaps you're using some addon that rewrites URLs. Do you have such an addon installed?

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I am not sure what kind of module would give me that error, i havent added anything to rewrite urls:no:

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Originally Posted by sweetikins

As far as i am aware people who have had previous carts have them merged into it but to checkout we get the "whoops" message when we click the checkout button

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I was kinda hoping you'd test it out ...

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Originally Posted by DrByte

I was kinda hoping you'd test it out ...

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oops sorry, ok i tested it for myself and it gives you the merged message but when i checkout it takes me that annoying message and this link

http://www.twilightscraps.com/index...._page=time_out

There are only two conditions that would trigger that:

a) the cart is actually empty (which would only happen if you had altered code to empty customer carts at login)

b) the files I mentioned earlier aren't properly up-to-date and thus the cart contents aren't able to be validated between clicks

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Originally Posted by DrByte

There are only two conditions that would trigger that:

a) the cart is actually empty (which would only happen if you had altered code to empty customer carts at login)

b) the files I mentioned earlier aren't properly up-to-date and thus the cart contents aren't able to be validated between clicks

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a) i haven't altered the code to do that, as i wouldn't know how to

b) i have re-uped all the files you suggested with still no luck, so im not sure it can be that

:no:

You said all your addons are "latest". But *which* addons are they?

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Originally Posted by sweetikins

a) i haven't altered the code to do that, as i wouldn't know how to

b) i have re-uped all the files you suggested with still no luck, so im not sure it can be that

:no:

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Are you sure that you have uploaded the "admin" section to your "renamed admin" section.
You may have uploaded it to "admin" but you might still be using your "renamed admin" (139d)

Do you have 2 admin directories?
"admin" and "your renamed admin"

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Originally Posted by DrByte

You said all your addons are "latest". But *which* addons are they?

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Sales Report
Image Handler
Wishlist *pay to use*
Free Gifts *custom scriptz*
Private Area *custom scriptz*

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Originally Posted by gilby

Are you sure that you have uploaded the "admin" section to your "renamed admin" section.
You may have uploaded it to "admin" but you might still be using your "renamed admin" (139d)

Do you have 2 admin directories?
"admin" and "your renamed admin"

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Yes i am sure :) i only have the 1 renamed admin directory, nothing else

Quote:

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Originally Posted by sweetikins

Sales Report
Image Handler
Wishlist *pay to use*
Free Gifts *custom scriptz*
Private Area *custom scriptz*

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I had a similar problem when I updated from 139d to 139h

An addon I was using on this site had a pre 139g version of
\includes\classes\shopping_cart.php in it that had not been updated.

I suspect one of your custom scripts uses this file and has not been updated.
As a guess check the "Free Gifts" mod first for this file

Quote:

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Originally Posted by gilby

I had a similar problem when I updated from 139d to 139h

An addon I was using on this site had a pre 139g version of
\includes\classes\shopping_cart.php in it that had not been updated.

I suspect one of your custom scripts uses this file and has not been updated.
As a guess check the "Free Gifts" mod first for this file

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Hiya, thanks for that, i checked it and reuploaded and nope it seems to be doing the same thing, i cannot figure this out i am getting overly frustrated :cry:

Please look at the /includes/classes/shopping_cart.php file ON THE SERVER (ie: NOT on your PC)
What does line 180 say?
And lines 1243 and 1244?

Also, you said that if someone starts with an empty cart, then adds something, then clicks to checkout, and logs in, that they get this "whoops" message; and you said that at that point their cart is *not* empty, right? Can you check what happens when they then log out again? If they just log back in right away, are all the same contents in their cart just as if they'd just added that item to the cart before getting the error message?

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Originally Posted by DrByte

Please look at the /includes/classes/shopping_cart.php file ON THE SERVER (ie: NOT on your PC)
What does line 180 say?
And lines 1243 and 1244?

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Line 180

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$this->cleanup();

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Line 1243

Quote:

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break;

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Line 1244

Quote:

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}

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Also, you said that if someone starts with an empty cart, then adds something, then clicks to checkout, and logs in, that they get this "whoops" message; and you said that at that point their cart is *not* empty, right? Can you check what happens when they then log out again? If they just log back in right away, are all the same contents in their cart just as if they'd just added that item to the cart before getting the error message?

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When somebody starts with an empty cart ans has NOT logged in and goes to check out, they will get a section asking to login but once logged in they get the whoops message BUT...

If you login and add items to an empty cart you can check out fine

Ok it seems i have fixed it, the free gifts mod was supposed to been updated to 1.3.9h but in fact it wasn't so i took a fresh copy of shopping_cart and added the code for free gifts mod and walla it is fixed, i feel so stupid that i didn't think of win merge before oh my goodness.

Thank you everyone for your support it means so much to know if i do have issues i can always rely on the forum for help :D

:clap:

i will be back if i need more help thank you again :hug:

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Originally Posted by sweetikins

Quote:

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Originally Posted by DrByte

Please look at the /includes/classes/shopping_cart.php file ON THE SERVER (ie: NOT on your PC)
What does line 180 say?
And lines 1243 and 1244?

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Line 180

Quote:

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$this->cleanup();

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Line 1243

Quote:

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break;

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Line 1244

Quote:

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}

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You've clearly got OLD code in /includes/classes/shopping_cart.php
None of those lines you quoted are correct.

Since you said you've upgraded to v1.3.9h, you NEED the v1.3.9h version of that file ON YOUR SERVER.

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Originally Posted by sweetikins

Ok it seems i have fixed it, the free gifts mod was supposed to been updated to 1.3.9h but in fact it wasn't so i took a fresh copy of shopping_cart and added the code for free gifts mod and walla it is fixed, i feel so stupid that i didn't think of win merge before oh my goodness.

Thank you everyone for your support it means so much to know if i do have issues i can always rely on the forum for help :D

:clap:

i will be back if i need more help thank you again :hug:

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I did end up fixing this :) you must of missed my post hehe

Rule of thumb: If things aren't working right, get rid of the addons that are breaking them!

Folks, I am in dire straits.

I am running v1.3.9f and installed a stock by attributes (stock_by_attributes_1-4-12.zip) by "That Software Guy".

And now I realize that I get an error on the checkout page. The moment you checkout it says "Whoops! Sorry, but you are not allowed to perform the action requested." Also, the items with no attributes chekout even though the purchase quantity exceeds stock, I mean I don't see any out of stock warning.

I know that uninstalling the module will work because it was functioning before. But I have gone ahead and installed all the products with attrbitues.

So, to summarise, the stock for products with attributes works fine but without attributes is an issue. Also, the error message on checkout.

I really appreciate any help.

Ok so here is what I found after some more testing.

Amazingly, clearing the cache solved the checkout problem. I hope that helps anybody in a similar situation.

Here is the weird thing. the shopping cart displays all products out of stock even if one attributed product goes out of stock. But at the checkout confirmation page the out of stock message appears at the right places so it seems to work okay.

I guess this should go the stock by attributes forum. But clearing the cache solved the issue in the title of this post for me.

What cache are you referring to?

Some of my customers get the same error message. They will visit my site then add item to cart and when they try to checkout they get stopped by this message. Here is my URL: http://www.hayleyscreations.com.au

I wrote to the people who built my site and sent them a link to this thread. Their reply was as follows:

you're using the latest version of zen cart 1.3.9h It was a fresh installation so we did not upgrade it. You don't have gifts mod installed as well.
The zen cart team don't provide any other solutions of this problem. It looks like a unknown bug in their script.
Probably this is a problem of your hosting server and it can not handle zen cart fine.

I am at a loss as I am already getting customers telling me they are not proceeding with their orders because of this problem. I have also written to my hosting provider and waiting to hear back.

Hayley

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Originally Posted by HayleysCreations

Some of my customers get the same error message. They will visit my site then add item to cart and when they try to checkout they get stopped by this message. Here is my URL: http://www.hayleyscreations.com.au

I wrote to the people who built my site and sent them a link to this thread. Their reply was as follows:

you're using the latest version of zen cart 1.3.9h It was a fresh installation so we did not upgrade it. You don't have gifts mod installed as well.
The zen cart team don't provide any other solutions of this problem. It looks like a unknown bug in their script.
Probably this is a problem of your hosting server and it can not handle zen cart fine.

I am at a loss as I am already getting customers telling me they are not proceeding with their orders because of this problem. I have also written to my hosting provider and waiting to hear back.

Hayley

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I agree I have the same problem for so long and no solution , I have tried everything removed the shipping module which I installed for checkout quick checkout and after that I had this problem and now I am stuck ..... I need help help help me pls all of the zen experts.

Ron,
Do you have any Modules installed on your zen cart site ?
What version of zen are you running..
Use winmerge and look at this file

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\includes\classes\shopping_cart.php in it that had not been updated.

1. compare with a original file vs one you are using on your site
2. this will show you any changes to the .php file

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Sounds like I'm having a similar issue. I'm running 1.3.9f, and have installed the Stock By Attributes add on. I'm having customers reporting that after adding products to the cart, then registering, they get the "Whoops! Sorry, but you are not allowed to perform the action requested" error. Thing is, I checked includes/classes/shopping_cart.php and it hasn't been altered from the original. :unsure: Confused! I'd be so grateful of any help sorting this out.

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Originally Posted by blacksun

I'm having customers reporting that after adding products to the cart, then registering, they get the "Whoops! Sorry, but you are not allowed to perform the action requested" error

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Why are you putting your customers through this??

Create an account and TEST TEST TEST....

Make sure that you have a functioning cart

Have you checked all the posts here and the similar posts listed at the bottom?

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I checked includes/classes/shopping_cart.php and it hasn't been altered from the original.

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So your issue is different and you should start your own thread and not confuse this one

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Originally Posted by kobra

Why are you putting your customers through this??

Create an account and TEST TEST TEST....

Make sure that you have a functioning cart

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Erm... I did thank you very much!! I haven't seen the issue myself throughout my testing. It has been reported to me afterwards. And yes - I have been looking through posts for help but couldn't find an answer. Otherwise I wouldn't have had to ask.

Sorry I thought the issue looked similar.

blacksun,
One must be able to recreate the issue

Maybe ask them EXACTLY the steps they took ttheat generated the error

If one can not recreate it, troubleshooting it can be futile...

I had checked mine too before lanching my site, and had the error come up. I asked the people who I paid to build my store to fix it. They told me it was the way zencart was installed on my server and that they reinstalled it manually, and everything was working fine.

It started coming up again and when I asked them why and to fix it, they told me it was a zencart designers fault and they had to fix it, or it was my webhost not supporting zencart (which I checked on before deciding on zencart).

It is also hard to replicate the problem on demand. It doesn't happen to everyone, and doesn't even happen everytime even to the same person. I have had 217 successful orders and then a dozen or two that had this error show up. I now have someone else looking into this for me, and hope they can find the problem and fix it.

I am also seeing this problem.

My store, http://www.performsafe.com/, is running v1.3.9d with authorize.net payment module.

It's been running fine, and suddenly a couple of days ago customers started reporting this problem.

NOTHING HAS CHANGED! Yes, I know everybody says that, but I am the only person with admin access to the site, and I haven't changed anything.

I have no idea how to even try tracking this down.

HI Guys,

The only way to solve this problem force customer to login before they could do any transaction, that what I have done on my website so customer register first and then place order .

Like this I am creating data base and same myself from this problem.

I suggest pls pls don't install check out module which is creating this problem so best of luck.

It is a problem with zencart when you try to install the checkout module.

Quote:

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Originally Posted by DrByte

Seems like you might be missing updates to one or more of these files. I recommend verifying that they're all updated to the v139h version, by re-uploading the v139h version of each:

- /includes/classes/shopping_cart.php
- /includes/modules/pages/checkout_confirmation/header_php.php
- /includes/modules/pages/checkout_payment/header_php.php
- /includes/modules/pages/checkout_shipping/header_php.php
- /includes/modules/pages/shopping_cart/header_php.php
- /ipn_main_handler.php

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For the next person with this problem,
those didnt work for me , but I found my fix at - includes/modules/pages/login/header.php.php

I had exactly the same error on a customer's website - new install of 1.39h.

As it happened, I have another install 1.38 and that wan't producing the error.

Both sites had the same Addon (Sitewide Markup) - once removed from the new site (1.39h) the error stopped and all is working again.

If you are getting this error, check all your addons, one of them will be out of date.

Quote:

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Originally Posted by DrByte

Seems like you might be missing updates to one or more of these files. I recommend verifying that they're all updated to the v139h version, by re-uploading the v139h version of each:

- /includes/classes/shopping_cart.php
- /includes/modules/pages/checkout_confirmation/header_php.php
- /includes/modules/pages/checkout_payment/header_php.php
- /includes/modules/pages/checkout_shipping/header_php.php
- /includes/modules/pages/shopping_cart/header_php.php
- /ipn_main_handler.php

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This solved it for me.
I had most definately an old mod added to the site. GIFT certs attribute mod I think it was.

Anyways fresh install of the above files, now no preblems, for the next while anyways. :clap:

P.S. I will re aply this file as well just to be on the safe side.
- includes/modules/pages/login/header.php.php.
Thanks everyone
Billy:cool: