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Hi all. We have been upgrading our sites to 1.5.7 from 1.5.4. Category descriptions were working fine in 1.5.4. But in 1.5.7 when we go in to put in category description and click "Save," it does not save the description. There are no error logs being generated by this issue. Any help or pointers would be GREATLY appreciated. This upgrade process has been quite maddening. :frusty:
Running version 1.5.7 with PHP 7.2 on the server.
Verified working properly in a default 1.5.7 installation, plain text and CKEditor.
You have changed something that has broken this functionality.
Just to add to the confusion this only seems to be affecting certain categories. I set up a new category and it saves the description and saves edits I went back in and made. But there are certain categories that the description won't save or update. Yay, Monday.
What other software is installed? What modifications have been made away from default code? E.g. Please address the posting tips to get more assistance on this.
The only mods we have on the Admin end of things are:
Supertracker
Monthly Sales/Tax Summary
Easy Populate 4
As far as I know, none of the mods overwrite any of the core files.
For the updates that fail, are you entering anything other than alphanumeric characters? Any special characters?
Using Plain text or CKEditor?
Using the CKEditor with no special characters. Just alphanumeric and an image link for the manufacturer's logo.
Can you try just the alphanumeric part and see if that works. Then we'll look at the logo part.
Okay. Did two different attempts ... one with just text and one with an image file. Just using text, it updated and displayed on the website. When I put in an image link, the description didn't update on the website (displays as blank) and doesn't show any description in the admin when I go into to edit it.
Here's the code (that didn't update) to pull the image:
Code:<center><img alt="Champagne Bottle Cards by Pictura" src="images/logo_champagne.jpg" /></center>
If you are using CKEditor, and you want to do that, you have to press the "Source" button to add HTML - are you doing that?
Yeah. I am using the "Source" button for any html that I have added to the description.
And just to add even more confusion/frustration, I tried both of these in the category that isn't saving the description with an image.
This description doesn't save in the Admin end or appear on the site:
But this description does save in the Admin end and appears on the site:Code:<div align="center"><img src="images/logo_champagne.jpg" /></div>
So, one set of code with an image link doesn't save but the other set does. The image source code is the same on both (except for the image file name). I know that both images are on the server too.Code:<div align="center"><img src="images/logo_SG-PO.jpg" /><br />
A beautiful and interactive 3-D Pop-Up Card that pops, rocks and spins!</div>
:blink:
... and if you switch to Plain Text ... ? (ie: rule out anything with CKE)
The plain text editor does update/save if I am just using text and no hmtl code for images.
First, in your recent posts you said (essentially) "sometimes it works and sometimes it doesn't". Thus, the key is to isolate what exactly the pattern is that triggers it, and how to trigger it in an uncustomized new store.
It may require doing some inspecting of the POSTed data that the server is receiving when you do the specific action that's failing.
There are at least 4 reasons why Zen Cart might save empty descriptions:
1. You actually entered a blank description.
2. Your server's mod_security and other protections rejected stuff in the description for perceived security reasons.
3. You submitted data that doesn't match the character-set your database supports, and therefore the database-insert/save action failed.
4. You have customized/altered PHP code that is interfering with what Zen Cart normally does when handling the submitted data. In the case of product-descriptions, this could be related to the /admin/includes/modules files, and/or the sanitization files, and maybe others.
Other possible contributing features include: multiple languages, javascript scripts added to the admin, custom fields added, or custom/addon product-types.