PayPal fail to trigger website to send Order confirmation email

[doubletiger]

Hi,

Zen cart version 1.3.0.2.

I have PayPal payment module working prefectly before. Ever since I installed Protx Direct and switched to live, the PayPal stop to trigger website to send Order confirmation email. Details as below:

when customers pay via PayPal, PayPal sends payment notification to shop owner, and redirect customers to my site's succesful checkout page, and website is update and record the orders. But website CANNOT send out "New Order confirmation" email to site owner (I don't know if customers can receive it). this only happens to order
pay via PayPal, if they pay via Protx Direct, this is not a problem, the site own can receive the New Order confimation email. It is very stranger that email fucntion work for one Payment no for another. I cannot work out what went wrogn, I did not recall I have change anything which might affect PayPal payment modules. Does anyone have any ideal about this?

thank you in advance!

[DrByte]

This is how it SHOULD work:

A. Customer pays by ProtX
- enters CC info
- confirms order
- order is saved
- order number shows on checkout-success page
- customer receives confirmation email.

B. Customer pays by PayPal
- goes to PayPal site and fills in their information, and makes payment
- customer receives email from PayPal
- customer comes back to checkout-success page
- "correct" new order number shows on checkout-success page
- order is saved and shows in admin
- customer receives confirmation email
- Admin receives confirmation email


Can you please explain exactly which steps above are NOT working?

[doubletiger]

DrByte

Thanks!

Protx payment process pass all steps!

Paypal Payment process pass
- goes to PayPal site and fills in their information, and makes payment
- customer receives email from PayPal
- customer comes back to checkout-success page
- "correct" new order number shows on checkout-success page
- order is saved and shows in admin

but fail
- customer receives confirmation email
- Admin receives confirmation email

It is not 100% fail. It fail 9 of 10, pass 1 of 10.

This is how it SHOULD work:

A. Customer pays by ProtX
- enters CC info
- confirms order
- order is saved
- order number shows on checkout-success page
- customer receives confirmation email.

B. Customer pays by PayPal
- goes to PayPal site and fills in their information, and makes payment
- customer receives email from PayPal
- customer comes back to checkout-success page
- "correct" new order number shows on checkout-success page
- order is saved and shows in admin
- customer receives confirmation email
- Admin receives confirmation email


Can you please explain exactly which steps above are NOT working?

[DrByte]

What exactly did you do to install ProtX Direct?
Did the paypal problems start at the same time as you installed ProtX Direct?

[doubletiger]

I installed Protx Direct 2.0.2 with help from mod writer Conor, basic I followed instrcution and installed. I jsut copied files to their folders and change few files.

after I installed Protx Direct, I can still receive order confirmation for few days. then the paypal problem starts.

This morning, I had 2 orders via PayPal, one get order confimation sent another has not.

thanks!

What exactly did you do to install ProtX Direct?
Did the paypal problems start at the same time as you installed ProtX Direct?

[conor]

Hi,

This morning, I had 2 orders via PayPal, one get order confimation sent another has not.

If it works sometimes and not other times then something very strange is going on! I'd suggest that you take a look in your E-mail Archive to see if the e-mails were sent.

If you don't have the E-mail Archive Admin contribution installed you can see the log of e-mail sent by Zen Cart by using PHPMyAdmin to look at the database: look in the table email_archive for the last few records of type "checkout" and "checkout_extra" (the _extra one is the admin copy).

If these e-mail exist for both of the orders you got today then the e-mails were actually sent out... in which case you should check your spam filters etc.

Sorry I can't be any more help than that, that's me out of ideas on this one!

Oh, and don't forget to upgrade to version 2.0.3 of protx_direct!

All the best...

Conor

[DrByte]

Conor raises a good suggestion for finding out more of what's happening. If you don't have email archiving enabled, you can turn it on in Admin->Configuration->Email Settings

I would definitely be checking your spam filter settings as well. Did the emails show up in your junkmail/spam folder?

[doubletiger]

Conor and DrByte,

thank you for your input!

I don't have my email archive enable and I don't have spam folder in my outlook email programme.

I have just enable this email archive in admin, and will do testing order via paypal or see if there is any email send out records if customers pay via paypal. I will report back once I have result.

thanks a lot!