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Shipping Address Country Empty error

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27 Apr 2007, 10:53
#1
bungle247 avatar

bungle247

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Shipping Address Country Empty error

Hi,

My Zencart site is live and installed but when I try to make a payment through Paypal express payments, it goes through all of the screens and then just states that I'll have to select another payment method, then a box appears

Shipping Address Country Empty

I have the lates version of Zencart installed. Can anybody help?
27 Apr 2007, 11:10
#2
drbyte avatar

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Re: Shipping Address Country Empty error

1. have you installed the latest PayPal patch for v1.3.7?
http://www.zen-cart.com/forum/showthread.php?t=56216

2. what address were you expecting it to show you ?
specific details of what you were doing will help a resolution faster
27 Apr 2007, 11:27
#3
bungle247 avatar

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Re: Shipping Address Country Empty error

I will check with my host about the patch

All I was trying to do was to make payment through paypal express checkout. I got to stage three of the process and confirmed the order but when it returned to my site, I got the message
27 Apr 2007, 11:35
#4
drbyte avatar

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Re: Shipping Address Country Empty error

It is possible that your server is not getting a proper response from PayPal. It may be prudent to also turn on debug logging as described in this post:
http://www.zen-cart.com/forum/showthread.php?t=61199

Then try a transaction again, and post the details collected in the log files.

Best to do this after the patch is applied.
27 Apr 2007, 16:18
#5
bungle247 avatar

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Re: Shipping Address Country Empty error

I have downloaded the patch. Is it simply a case of copying the files to the respective folders on my server? I want to do it myself as my host wants to charge £25 for installing the patch
18 May 2007, 16:25
#7
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Re: Shipping Address Country Empty error

I also had that problem. I followed the steps and istalled the patch. Then reinstalled the settings in Admin. Still getting the same problem.

I do not have debugger on -

see screengrab of error upon return from paypal to shopping cart
18 May 2007, 19:06
#8
drbyte avatar

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Re: Shipping Address Country Empty error

You will need to install the PayPal patch. Use the latest zip from this thread in order to benefit from all the collective fixes:
http://www.zen-cart.com/forum/showthread.php?t=56216
27 Jun 2007, 04:17
#9
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Re: Shipping Address Country Empty error

FYI - running the latest ZC version and had the "Shipping Address Country Empty" error. Installed the latest patch and followed the directions by DrByte....all is perfect now. Works flawlessly.

THANKS for the patch! 8)
21 Aug 2007, 17:34
#10
gfunk avatar

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Re: Shipping Address Country Empty error

I've been getting the same error message. I run the latest version of ZC, and applied the patch. I've turned on the PayPal log, and this is what I got:

Redirecting to checkout_shipping - Stack: checkout_shipping
Message: We were not able to process your order. Please try again, select an
alternate payment method, or contact the store owner for assistance.
(Shipping Address Country Empty)
Session Data: Array
(
    [customers_host_address] => d5123.telenet.be
    [cartID] => 45773
    [cart] => shoppingCart Object
        (
            [contents] => Array
                (
                    [120] => Array
                        (
                            [qty] => 2
                        )

                )

            [total] => 0.02
            [weight] => 0
            [cartID] => 45773
            [content_type] => physical
            [free_shipping_item] => 0
            [free_shipping_weight] => 0
            [free_shipping_price] => 0
            [observers] => Array
                (
                )

        )

    [navigation] => navigationHistory Object
        (
            [path] => Array
                (
                    [0] => Array
                        (
                            [page] => index
                            [mode] => NONSSL
                            [get] => Array
                                (
                                    [type] => ec
                                    [token] => EC-XXXXXXXXXXXX
                                    [PayerID] => 9TTXXXXXXXX
                                )

                            [post] => Array
                                (
                                )

                        )

                    [1] => Array
                        (
                            [page] => checkout_process
                            [mode] => NONSSL
                            [get] =>
                            [post] => Array
                                (
                                )

                        )

                )

            [snapshot] => Array
                (
                )

            [observers] => Array
                (
                )

        )

    [check_valid] => true
    [language] => dutch
    [languages_id] => 45
    [languages_code] => nl
    [currency] => EUR
    [updateExpirations] => 1
    [session_counter] => 1
    [customers_ip_address] => 84.193.151.00
    [new_products_id_in_cart] =>
    [valid_to_checkout] => 1
    [cart_errors] =>
    [payment] => paypalwpp
    [customer_id] => 48
    [customer_default_address_id] => 55
    [customer_first_name] => Dave
    [customer_country_id] => 21
    [customer_zone_id] => 0
    [sendto] => 55
    [billto] => 55
    [cot_gv] => 0.00
    [shipping] => Array
        (
            [id] => zones_zones
            [title] => Tariefzones (Verzenden naar: BE)
            [cost] => 2.4711
        )

    [comments] =>
    [messageToStack] => Array
        (
            [0] => Array
                (
                    [class] => checkout_shipping
                    [text] => We were not able to process your order. Please
try again, select an alternate payment method, or contact the store owner
for assistance. (Shipping Address Country Empty)
                    [type] => error
                )

        )

)
Any idea on what I should try next? Thanks for helping me out
21 Aug 2007, 17:47
#11
drbyte avatar

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Re: Shipping Address Country Empty error

Does it still do that if you change the language back to english ?
What if you choose a different country, such as USA, just as a test ?
22 Aug 2007, 08:13
#12
gfunk avatar

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Re: Shipping Address Country Empty error

In English I'm having the same problem. When I change the shipping and billing address to US, it give me the following error:

An error occurred when we tried to contact the payment processor. Please try again, select an alternate payment method, or contact the store owner for assistance. (10729)

Any suggestions in what I should try next?
22 Aug 2007, 08:36
#13
drbyte avatar

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Re: Shipping Address Country Empty error

gfunk:

When I change the shipping and billing address to US, it give me the following error:

An error occurred when we tried to contact the payment processor. Please try again, select an alternate payment method, or contact the store owner for assistance. (10729)
10729 indicates an address error.
What do the logs say?
22 Aug 2007, 10:10
#14
furitech avatar

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Re: Shipping Address Country Empty error

I have the same thing and i have jus installed the latest updates etc the only thing i can track it down to is the shipping address information. My form now has 2 x state sections which must be confusing the Pay Pal express checkout.
Here is the Source file information. As you can see the state label does not even say what it is its just a blank form.

<label class="inputLabel" for="stateZone" id="zoneLabel">State/Province:</label>
<select name="zone_id" id="stateZone">
<option value="">Please select ...</option>
<option value="182">Australian Capital Territory</option>
<option value="183">New South Wales</option>
<option value="184">Northern Territory</option>
<option value="185">Queensland</option>
<option value="186">South Australia</option>
<option value="187">Tasmania</option>
<option value="188">Victoria</option>
<option value="189">Western Australia</option>
</select>
 <span class="alert">*</span>

<br class="clearBoth" id="stBreak" />

<label class="inputLabel" for="state" id="stateLabel"></label>
<input type="text" name="state" value="" size = "33" maxlength = "32" id="state" /> <span class="alert" id="stText">*</span><br class="clearBoth" />


Now i have tried to find the file to try to delete one but cant.

any ideas?
22 Aug 2007, 11:35
#15
drbyte avatar

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Re: Shipping Address Country Empty error

Both of you ... please enable debug logging in your PayPal module.
Then do a test transaction.
The download *all* the logs from the server, zip them, upload the zip file to someplace I can access, and post a link to it so I can review them.

http://www.zen-cart.com/forum/showthread.php?t=61199
22 Aug 2007, 11:53
#16
furitech avatar

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Re: Shipping Address Country Empty error

** link removed for privacy **

Thanks
22 Aug 2007, 12:15
#17
drbyte avatar

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Re: Shipping Address Country Empty error

How many zones are listed for Australia in Admin->Locations/Taxes->Zones ?
22 Aug 2007, 12:19
#18
furitech avatar

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Re: Shipping Address Country Empty error

I worked it out i had a problem the other day and i must have uploded the wrong patch i just got the 17 of june one from your thread and did a re-install and its has now worked on my test payment. i will check and see if it also fixed the extra sate form.
22 Aug 2007, 12:24
#19
furitech avatar

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Re: Shipping Address Country Empty error

Australia has 1 GST for all 8 states.
22 Aug 2007, 12:29
#20
drbyte avatar

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Re: Shipping Address Country Empty error

Glad you got it sorted out.
It's important that the correct patch files are installed, and into the right folders.