Site was working a couple of days ago, now saying thank you for loading zen cart. Why

[Soul39]

Hi, i sorry if this is a duplicate, but i could not locate it.
This has occurred, and i don't know why: http://www.k-craftteddies.co.uk
Could my hosting company be at fault?
Do i just need to run zc_install again? and will it not affect my SSL certificate?

thanks in advance for all your help

Soul39

[terraGirl]

If you re-run the install, you'll wipe your database so unless your shop was a new install & you don't mind starting from scratch, don't do it.

The most likely cause is referenced in the page:

Your /includes/configure.php and/or /admin/includes/configure.php file contains invalid path information and/or invalid database-connection information.

So first off, double-check the DB name, username & password. If necessary, reset the password & re-enter into the config file. If that doesn't do it, check the paths (especially the server paths).

As for your host being at fault, unless they made any changes to your account, I can't see how. Normally a host would not touch a client's password settings. But it's worth asking them just in case & they should be able to advise if they have made any change at their end that could possible affect your ZC install.

[Soul39]

Hi,terragirl, thanks for the prompt reply.
The reason i mentioned my host, is that i was unable to use the backup wizard on cpanel for the past week and as of today it's working. So i don't know if they have messed with DB. I did contact them, they said that they weren't at fault.
I have not tampered with the configure files, so i at a lost. I will double check these files again. Any further thoughts?
I am looking at terra as my next hosting company.

Soul39

[DrByte]

And perform your own database backup for safe-keeping. Here's one good way: http://www.zen-cart.com/content.php?...ith-phpmyadmin
Should be done regularly.

[Soul39]

Hi, DrByte, i normally do a weekly backup using the backup wizard. but are you saying that phpmyadmin is better?
I have double checked the configure files everything looks good. The only thing i could not confirm, was the password in mysql database. Not noted anywhere.

Soul39

[DrByte]

I'm not commenting on your choice of backup. You can do whatever you like as long as you know you've got reliable backups.
You had said your host was having problems, and you were concerned about reliability of backups. So I simply offered a suggestion for another way of doing your own backups if your usual method cannot be used or cannot be relied upon.

[Soul39]

Hi, DrByte, thanks for the link. Very helpfull.
I have cntacted my hosting company again, as i think they did something. It is strange that the site was working fine, up until the point that the sorted out the backup wizard issue in cpanel, by moving my account to a different version of cpanel.
The tech support personel is looking into it.
Hopefully i should have some good news in a couple of hours. Fingers x!

Soul39

[DrByte]

Sounds like they moved you to a different server, but didn't reconfigure your store to work correctly on the new server.

When moving to a new server, all the paths in the 2 configure.php files will no longer match, and thus you will see the error message you reported.
The SMARTEST and SAFEST way to move to another server is described here:
http://www.zen-cart.com/content.php?...fferent-server

While it is possible to edit the configure.php files instead, most people seem to just guess at what they're doing and miss important parts, so it is STRONGLY ADVISED TO FOLLOW THE PROPER MOVE INSTRUCTIONS: http://www.zen-cart.com/content.php?...fferent-server

[Soul39]

Good news, they remigrated me, and that did the trick. So my question is what info do i need of them, if they wish to migrate me in the future?

Thanks,
Soul39

[DrByte]

See the link I gave in my last post.