Quote Originally Posted by SleekMedia View Post
We have installed IH2 but it is not coming up in the admin/tools section. We do get the purple icon next to the products but when clicked it comes up with this:

http://seventyfourdegrees.com/image-handler.jpg

I have followed the instructions exactly and have uploaded both individually and by renaming the folders and uploading the folders fully.

Our site is located here: http://seventyfourdegrees.com/shop/i...products_id=92

Any help with this would be much appreciated thanks.

No disrepect intended here: but when you say you renamed the folders and uploaded the folders fully ----you did just upload the files only to their matching folders on your server, right?

Is that a paid for template, hopefully not from template monster. I think there is a bit more that is not functioning right...cause the lightbox doesn't work either, loop of searching for image doesn't stop to show image. No hover images on promos either...unless you set images to not show hover.

Try reuploading the files to their folders again.

Try using the default template to see if it behaves then that might narrow the problems to the template you are using now.