Thank you, Dr. Byte. If this final idea for a workaround doesn't work, moving is going to be a real consideration for the client.

I have contacted the hosting company to get a copy of the files. They have a lot of proprietary systems and there isn't the level of access or control that you have with a cPanel or PLESK.

Assuming I get the files, what is my next step?

I appreciate the help with this.