Quote Originally Posted by ideasgirl View Post
I have access to computer and Internet now 3 times a week and I'm ready to do this. At this point what do you need from me?
As stated before the first thing that would be suggested is to validate that the files are in fact where they are supposed to be and that the are also not in places where they should not be? Ie. they should be in the folder path that relates to the template in use where expected, that they are intact and of the current version.

Right now, I do not believe that they are installed where they are supposed to be both from observation and the information reported. Sorry for that, but when able to have the software in place on a system as one might expect with the information given about the problem system, well, if can't reproduce it then it didn't happen right? :)

Yes, I put up three options of the way forward. From a "get 'er done" perspective I'd rather be offered the opportunity to login, do the comparison, get it operating correctly and get out. From a "learning to fish" perspective, well, I need clear communication about what is where, path, data on the line, differences, etc.. in order to understand why the install was not successful and to provide clear direction. There's a big swing from one direction to the other.