Quote Originally Posted by dbltoe View Post
One customer (with latest WebPay and OPC) is experiencing random Missing Token Reports. With nearly seventy successful transactions since this log file, there have only been five of these logs reported.

I cannot find a commonality among them. topkayakerDOTcom

Code:
20-May-2022 21:50:40 UTC] PHP Notice: missing token result: check if card button is disabled on dev console using: document.getElementById('card-button'); else look for javascript error in console. in /includes/modules/payment/square_webPay.php on line 234
It just does not make sense.

From the store owner
My first attempt (Citi) I got this error message:
We have a problem on our end. So Sorry! Please report this error to the Store Owner: SQ-MISSING-TOKEN
I changed to another card (Cap1) and was successful, Order No. #####.
I then tried the first card (Citi) again and was successful, Order No. #####.
I did Not clear my cache or use the F5 key. It is not my habit to do so. I only do that if I have no other option and must get a transaction to process.

Shortly thereafter I called (shop customer) to place the order for him online from my computer at the office. The Error message below was displayed:
Your transaction failed due to an error: [GENERIC_DECLINE] Authorization error: 'GENERIC_DECLINE'
Yes, we went over all the card and address info VERY carefully, almost but not quite to the point where I was challenging his competency.
He called back after talking to his bank. The bank said that the many transactions were approved by the “bank” but declined by the store. I assume store to be Square (fraud protection) and/or WEBSITE.
Any thoughts greatly appreciated